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Jurnal

EVALUASI MUTU PELAYANAN DAN HUBUNGAN ANTARA KEPUASAN KONSUMEN DAN PELAKSANAAN PELAYANAN KEFARMASIAN OLEH APOTEKER PENGELOLA APOTEK DI APOTEK-APOTEK KOTA KENDARI

MEDULA (JURNAL ILMIAH FAKULTAS KEDOKTERAN UNIVERSITAS HALU OLEO) · Vol. 2 No. 1 (2015)

DOI
10.46496/medula.v2i1.244
ISSN
2443-0218, 2339-1006
Published
2015-06-01
Publisher
Halu Oleo University
Language
eng

Abstract

Pharmaceutical service quality relate to consumer’s satisfaction. Twenty five percent curage of patient can be found from good pharmaceutical sevice and 75% from drug usage. This study aimed to determine pharmaceutical service quality in community pharmacy of Kendari City and to determine correlation between consumer’s satisfaction and implementation of pharmaceutical service by pharmacist manager. This study is an observational analytic. Data collected from 519 respondents through questionnaires in June-August 2014 spread across ten community pharmacies City of Kendari with sampling method used simple random sampling, and accidental sampling for pharmacist manager. Correlation test used to determine correlation between cons umer satisfaction and implementation of pharmaceutical care by pharmacist manager in pharmacy. The result showed that the percentage rate is 76.70% for consumer satisfaction with moderate category. Fixed percentage of any document procedures and dispensing time is 60% with moderate category. Pharmacist manager percentage that manages quality guarantee is 40% with less category. Statistic correlation test showed that there is no cerrelation between consumer satisfaction and implementation of pharmaceutical care by pharmacist manager in pharmacy with p value 0,268 ( 0,05). Keywords: quality service, pharmaceutical service, consumer satisfaction

Collaboration network of the authors

40 authors · 180 co-authorship links · showing the 40 most connected

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  • Universitas Halu Oleo
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Henny KasmawatiUniversitas Halu Oleo6
Sabarudin SabarudinUniversitas Halu Oleo5
Rini HamsidiAffiliation unknown3
Wa Ode Sitti ZubaydahUniversitas Halu Oleo3
Suryani SuryaniUniversitas Halu Oleo3
Yamin YaminUniversitas Halu Oleo2
Arfan ArfanUniversitas Halu Oleo2
Mesi LeoritaAffiliation unknown2
Fifi NirmalaUniversitas Halu Oleo2
Muhammad Handoyo SahumenaUniversitas Halu Oleo2
Rifa'atul MahmudahAffiliation unknown2
S SabarudinAffiliation unknown2
Vica AspadiahAffiliation unknown2
Ardiyanti ArdiyantiAffiliation unknown1
Nurhayani HMAffiliation unknown1
Muhammad Juharisman SaputraAffiliation unknown1
Wa BaaneAffiliation unknown1
Adryan FristiohadyAffiliation unknown1
Elfira HaringiAffiliation unknown1
Wahyuni WahyuniAffiliation unknown1
Fery Indradewi ArmadanyAffiliation unknown1
H HalikAffiliation unknown1
R RamlahAffiliation unknown1
N NuralifahAffiliation unknown1
Rusliati DamuAffiliation unknown1
Aswan SudimanAffiliation unknown1
Asmaidah JamsirAffiliation unknown1
Wa Ode HasniarAffiliation unknown1
Wanda SeptiyanaAffiliation unknown1
Siti MardianiAffiliation unknown1
Eno Retno ArianiAffiliation unknown1
Warda Ayu NingsihAffiliation unknown1
Waode Indri Sasmita HasmiAffiliation unknown1
Irvan AnwarAffiliation unknown1
Nurul HukmahAffiliation unknown1
Andi Nafisah Tendri Adjeng MallarangengAffiliation unknown1
Husnaeni HusnaeniAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/medula/oai, first harvested 31 Okt 2026, last seen 31 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">EVALUASI MUTU PELAYANAN DAN HUBUNGAN ANTARA  KEPUASAN KONSUMEN DAN PELAKSANAAN PELAYANAN  KEFARMASIAN OLEH APOTEKER PENGELOLA APOTEK  DI APOTEK-APOTEK KOTA KENDARI</dc:title>
	<dc:creator>Ihsan, Sunandar</dc:creator>
	<dc:creator>Rezkya, Putri</dc:creator>
	<dc:creator>Akib, Nur Illiyyin</dc:creator>
	<dc:description xml:lang="en-US">Pharmaceutical service  quality relate to consumer’s  satisfaction.  Twenty five percent   curage  of patient can be  found  from  good  pharmaceutical  sevice  and  75%  from  drug  usage.  This  study  aimed  to  determine pharmaceutical  service  quality  in  community  pharmacy  of  Kendari  City  and  to  determine  correlation  between  consumer’s  satisfaction  and  implementation  of  pharmaceutical  service  by  pharmacist  manager.  This  study  is  an observational analytic. Data collected from 519 respondents  through questionnaires in June-August 2014 spread across  ten  community  pharmacies  City  of  Kendari  with  sampling  method  used  simple  random  sampling,  and accidental  sampling  for  pharmacist  manager.  Correlation  test  used  to  determine  correlation  between  cons umer satisfaction and implementation of pharmaceutical care by pharmacist manager in pharmacy. The result showed that the percentage rate is 76.70% for consumer satisfaction with moderate category. Fixed percentage of any document procedures  and  dispensing  time  is  60%  with  moderate  category.  Pharmacist  manager  percentage  that  manages quality guarantee is 40% with less category.  Statistic correlation test showed that there is no cerrelation between consumer satisfaction and implementation of pharmaceutical care by pharmacist manager in pharmacy with p value 0,268 ( 0,05). Keywords: quality service, pharmaceutical service, consumer satisfaction</dc:description>
	<dc:publisher xml:lang="en-US">Halu Oleo University</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2015-06-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/medula/article/view/244</dc:identifier>
	<dc:identifier>10.46496/medula.v2i1.244</dc:identifier>
	<dc:source xml:lang="en-US">MEDULA (JURNAL ILMIAH FAKULTAS KEDOKTERAN UNIVERSITAS HALU OLEO); Vol 2, No 1 (2014)</dc:source>
	<dc:source>2443-0218</dc:source>
	<dc:source>2339-1006</dc:source>
	<dc:source>10.46496/medula.v2i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/medula/article/view/244/184</dc:relation>
</oai_dc:dc>