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KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN BPJS PADA RUMAH SAKIT DEWI SARTIKA KOTA KENDARI

REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional · Vol. 5 No. 4 (2020) · pp. 1–11

DOI
10.33772/rzp.v5i4.12323
ISSN
2460-058X
Published
2020-06-08
Publisher
Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

The purpose of this study was to determine patient satisfaction with BPJS service quality at Dewi Sartika General Hospital, Kendari City. The method used in this research is descriptive using a qualitative approach.The results showed that patient satisfaction with BPJS service quality at Dewi Sartika General Hospital, Kendari City was quite good. From the results of the study, it was concluded that patient satisfaction with BPJS service quality at the Dewi Sartika General Hospital in Kendari City was quite good and fulfilled expectations by showing the dimensions of service quality, where patient satisfaction is seen from service quality indicators. If the quality of the service is good and good enough then the patient will feel satisfied with the service provided.

Keywords

Collaboration network of the authors

4 authors · 6 co-authorship links

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  • Universitas Raharja
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles
Nur AzizahUniversitas Raharja1
La Ode Mustafa RAffiliation unknown1
Wa LiniAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/rezpublica/oai, first harvested 31 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN BPJS  PADA RUMAH SAKIT DEWI SARTIKA KOTA KENDARI</dc:title>
	<dc:creator>Muh. Elwan, La Ode</dc:creator>
	<dc:subject xml:lang="en-US">public administration</dc:subject>
	<dc:subject xml:lang="en-US">Patient satisfaction; Service Quality</dc:subject>
	<dc:description xml:lang="en-US">The purpose of this study was to determine patient satisfaction with BPJS service quality at Dewi Sartika General Hospital, Kendari City. The method used in this research is descriptive using a qualitative approach.The results showed that patient satisfaction with BPJS service quality at Dewi Sartika General Hospital, Kendari City was quite good. From the results of the study, it was concluded that patient satisfaction with BPJS service quality at the Dewi Sartika General Hospital in Kendari City was quite good and fulfilled expectations by showing the dimensions of service quality, where patient satisfaction is seen from service quality indicators. If the quality of the service is good and good enough then the patient will feel satisfied with the service provided. </dc:description>
	<dc:publisher xml:lang="en-US">Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2020-06-08</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US"></dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/rezpublica/article/view/12323</dc:identifier>
	<dc:identifier>10.33772/rzp.v5i4.12323</dc:identifier>
	<dc:source xml:lang="en-US">REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan &amp; Hubungan Internasional; Vol 5, No 4 (2019): December-February; 1-11</dc:source>
	<dc:source>2460-058X</dc:source>
	<dc:source>10.33772/rzp.v5i4</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/rezpublica/article/view/12323/8662</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2020 La Ode Muh. Elwan</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>