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Penerapan Sistem Informasi Manajemen Dalam Meningkatkan Kualitas Pelayanan Administrasi Di Kantor PT. Taspen (Persero) Kendari

REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional · Vol. 6 No. 4 (2021) · pp. 41–51

DOI
10.33772/rzp.v6i4.16694
ISSN
2460-058X
Published
2021-01-05
Publisher
Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

This study aims to identify and describe the application of management information systems in improving the quality of administrative services at the PT. TASPEN (Persero) Branch Kendari with the research method used is descriptive qualitative, a description of the results of observations, interviews, and documentation studies, the data that has been obtained will be analyzed qualitatively and described in descriptive form. The results of the study aim that the Application of Management Information Systems in the PT. TASPEN (Persero) Kendari Branch Is Not Effective Enough, the hardware dimensions of the program have been well implemented, the dimensions of the software program have been implemented quite well, the database dimensions of the program have not been maximized, the dimensions of this program procedure have been implemented quite well, then the dimensions of program officers have been implemented. Well done. Quality of Administration Services in the Office of PT. TASPEN (Persero) Kendari Branch is not good enough, the dimensions of reliability, responsiveness, assurance, attention have been carried out well, while the dimensions of this physical evidence are not good enough.

Keywords

Collaboration network of the authors

33 authors · 71 co-authorship links · 2 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Nasional University
  • Institut Agama Islam Negeri Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Arifin UthaUniversitas Halu Oleo2
Andi Muhammad BathariAffiliation unknown2
Syamsul AlamAffiliation unknown2
Zulfiah LarisuUniversitas Halu Oleo2
Kuswan KuswanAffiliation unknown1
La IbaAffiliation unknown1
Asriani AsrianiUniversitas Halu Oleo1
Basriah BasriahAffiliation unknown1
Andi Adha ArsyadAffiliation unknown1
Rekson Solo LimbaAffiliation unknown1
Nursati NursatiAffiliation unknown1
H. Abdul KadirAffiliation unknown1
Agus SalimNasional University1
Murdjani KamaluddinAffiliation unknown1
Muhammad ArsyadUniversitas Halu Oleo1
Febrianto PutraAffiliation unknown1
Tien NoviatiAffiliation unknown1
Ritna WatiAffiliation unknown1
Ajaemi AjaemiAffiliation unknown1
Kadir KadirAffiliation unknown1
Nurjannah NurjannahInstitut Agama Islam Negeri Kendari1
Nooraini AsrudinAffiliation unknown1
Jopang JopangUniversitas Halu Oleo1
Nurhaera NurhaeraAffiliation unknown1
La Ode Muhammad ElwanUniversitas Halu Oleo1
Muchammad ChairielAffiliation unknown1
Rekson Solo LimbaAffiliation unknown1
Jamal BakeAffiliation unknown1
Akbar WahbiAffiliation unknown1
La Ode Muhammad ElwanAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/rezpublica/oai, first harvested 31 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Penerapan Sistem Informasi Manajemen Dalam Meningkatkan Kualitas Pelayanan Administrasi Di Kantor PT. Taspen (Persero) Kendari</dc:title>
	<dc:creator>Desriyani, Desriyani</dc:creator>
	<dc:creator>Mustafa, La Ode</dc:creator>
	<dc:creator>Batara, Suriyani Bunga</dc:creator>
	<dc:subject xml:lang="en-US">public administration</dc:subject>
	<dc:subject xml:lang="en-US">Application; Management Information Systems; Public Services</dc:subject>
	<dc:description xml:lang="en-US">This study aims to identify and describe the application of management information systems in improving the quality of administrative services at the PT. TASPEN (Persero) Branch Kendari with the research method used is descriptive qualitative, a description of the results of observations, interviews, and documentation studies, the data that has been obtained will be analyzed qualitatively and described in descriptive form. The results of the study aim that the Application of Management Information Systems in the PT. TASPEN (Persero) Kendari Branch Is Not Effective Enough, the hardware dimensions of the program have been well implemented, the dimensions of the software program have been implemented quite well, the database dimensions of the program have not been maximized, the dimensions of this program procedure have been implemented quite well, then the dimensions of program officers have been implemented. Well done. Quality of Administration Services in the Office of PT. TASPEN (Persero) Kendari Branch is not good enough, the dimensions of reliability, responsiveness, assurance, attention have been carried out well, while the dimensions of this physical evidence are not good enough.</dc:description>
	<dc:publisher xml:lang="en-US">Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2021-01-05</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">qualitative methods</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/rezpublica/article/view/16694</dc:identifier>
	<dc:identifier>10.33772/rzp.v6i4.16694</dc:identifier>
	<dc:source xml:lang="en-US">REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan &amp; Hubungan Internasional; Vol 6, No 4 (2020): Desember-Februari; 41-51</dc:source>
	<dc:source>2460-058X</dc:source>
	<dc:source>10.33772/rzp.v6i4</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/rezpublica/article/view/16694/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2021 Desriyani Desriyani, La Ode Mustafa, Suriyani Bunga Batara</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>