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Faktor Faktor Yang Mempengaruhi Kualitas Pelayanan Publik Pada Kantor Kecamatan Marobo Kabupaten Muna

REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional · Vol. 6 No. 2 (2020) · pp. 56–62

DOI
10.33772/rzp.v6i2.15978
ISSN
2460-058X
Published
2020-08-15
Publisher
Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

This study aims to see the quality of public services organized by the Marobo District Government of Muna Regency and the factors that affect the quality of public services. This type of research uses qualitative methods. The data research technique was carried out through literature and field studies in the form of observations, interviews, agency data and documentation. The results showed that the quality of public services at the Marobo sub-district office in Muna Regency was good. This gives people satisfaction who feel comfortable when receiving services such as services that do not take time, tariffs for services are appropriate, and document security in the office is good. Meanwhile, the factors that affect the quality of public services at the Marobo sub-district office, Muna Regency, are inadequate work facilities that support the quality of service so that it has an impact on the quality of public services. This is a response to the shortage of seats, the absence of air conditioning and television at the Marobo sub-district office in Muna Regency.

Keywords

Collaboration network of the authors

40 authors · 113 co-authorship links · 18 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Universitas Muhammadiyah Parepare
  • Institut Agama Islam Negeri Kendari
  • IPB University
  • Universitas Islam Negeri Sultan Syarif Kasim Riau
  • Universitas Raharja
  • State University of Semarang
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Akhyar AbdullahUniversitas Halu Oleo6
Aminuddin AminuddinInstitut Agama Islam Negeri Kendari4
Sahrun SahrunAffiliation unknown4
Imam FadlyUniversitas Muhammadiyah Parepare3
Arifin UthaUniversitas Halu Oleo3
Ninik Endang PurwatiAffiliation unknown3
Liwaul LiwaulUniversitas Halu Oleo3
Syamsul AlamAffiliation unknown2
Abdul KadirUniversitas Halu Oleo2
Erni QomariyahAffiliation unknown2
Nurjannah NurjannahInstitut Agama Islam Negeri Kendari2
Muh. YusufUniversitas Halu Oleo2
Makmur KambolongUniversitas Halu Oleo2
Agus BuonoIPB University1
Irman HermadiIPB University1
Risma RustiyanUniversitas Islam Negeri Sultan Syarif Kasim Riau1
Nuralfiliani NuralfilianiUniversitas Muhammadiyah Parepare1
Muhammad JabirUniversitas Muhammadiyah Parepare1
Nurhatimah HasanAffiliation unknown1
Zulfitrah AnsarUniversitas Muhammadiyah Parepare1
T NurfadilaUniversitas Muhammadiyah Parepare1
Nur AzizahUniversitas Raharja1
Sundi KombaAffiliation unknown1
Abdul Salam SahadiaAffiliation unknown1
Wiwik HidayatiState University of Semarang1
Adrian TawaiUniversitas Halu Oleo1
Eriyanti EriyantiAffiliation unknown1
Akhmad SukardiInstitut Agama Islam Negeri Kendari1
Jopang JopangUniversitas Halu Oleo1
Muhamad KamalAffiliation unknown1
Zulfiah LarisuUniversitas Halu Oleo1
Arjuna Muh. AminAffiliation unknown1
Ingrid Ayu Lestari AdanAffiliation unknown1
Andi Rendy Faudzan MasdinAffiliation unknown1
Aprilia WulandariAffiliation unknown1
Waode Ririn RahwaniAffiliation unknown1
Musrifa MusrifaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/rezpublica/oai, first harvested 31 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Faktor Faktor Yang Mempengaruhi Kualitas Pelayanan Publik Pada Kantor Kecamatan Marobo Kabupaten Muna</dc:title>
	<dc:creator>Andriani, Lisa</dc:creator>
	<dc:creator>Basri, Muhammad</dc:creator>
	<dc:creator>Mustakim, Mustakim</dc:creator>
	<dc:subject xml:lang="en-US">Public Administration</dc:subject>
	<dc:subject xml:lang="en-US">public services; Marobo sub-district</dc:subject>
	<dc:description xml:lang="en-US">This study aims to see the quality of public services organized by the Marobo District Government of Muna Regency and the factors that affect the quality of public services. This type of research uses qualitative methods. The data research technique was carried out through literature and field studies in the form of observations, interviews, agency data and documentation. The results showed that the quality of public services at the Marobo sub-district office in Muna Regency was good. This gives people satisfaction who feel comfortable when receiving services such as services that do not take time, tariffs for services are appropriate, and document security in the office is good. Meanwhile, the factors that affect the quality of public services at the Marobo sub-district office, Muna Regency, are inadequate work facilities that support the quality of service so that it has an impact on the quality of public services. This is a response to the shortage of seats, the absence of air conditioning and television at the Marobo sub-district office in Muna Regency.</dc:description>
	<dc:publisher xml:lang="en-US">Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2020-08-15</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">qualitative methods</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/rezpublica/article/view/15978</dc:identifier>
	<dc:identifier>10.33772/rzp.v6i2.15978</dc:identifier>
	<dc:source xml:lang="en-US">REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan &amp; Hubungan Internasional; Vol 6, No 2 (2020): Juny-August; 56-62</dc:source>
	<dc:source>2460-058X</dc:source>
	<dc:source>10.33772/rzp.v6i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/rezpublica/article/view/15978/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2020 Lisa Andriani, Muhammad Basri, Mustakim Mustakim</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
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