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Peningkatan Kualitas Pelayanan Surat Izin Mengemudi Pada Kantor Satlantas Polres Kota Kendari

REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional · Vol. 7 No. 3 (2021) · pp. 26–34

DOI
10.33772/rzp.v7i3.22648
ISSN
2460-058X
Published
2021-10-04
Publisher
Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

The purpose of this study is to determine the quality of service in the management of SIM C and what factors affect the quality of service at the Kendari City Police Traffic Unit. The sources of this research, the study determined 6 (six) informants consisting of Deputy Chief of Police, Operations Section, Resources Section, General Section, and 2 (two) Service Users. The research method used is descriptive with a qualitative approach. Data collection techniques used in the form of interviews, observation and documentation. The results showed that the service quality of employees at the Kendari City Satlantas Police Office in carrying out SIM management services as a whole had been implemented well. The stages of service are not too complicated, so that people can take care of their SIM quickly and easily. However, there are still some things that need to be addressed, such as increasing the competence of SIM management officers and facilities that support service quality. While the factors that affect the quality of service at the Sarlantas Polres Kendari City, such as internal factors which include the motivation and work ethic of service officers that have been implemented properly, this is realized by friendly service and the community is treated well. While external factors, there are several problems, namely the number of officers who are still lacking, causing a lack of efficiency in services and facilities such as hardware that is prone to errors, this of course has a huge impact on the quality of services provided.

Keywords

Collaboration network of the authors

40 authors · 97 co-authorship links · 1 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Universitas Ahmad Dahlan
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Adrian TawaiUniversitas Halu Oleo4
Sahiruddin SahiruddinUniversitas Ahmad Dahlan3
La Ode Muhammad ElwanUniversitas Halu Oleo3
La Ode AslimUniversitas Halu Oleo3
Erni QomariyahAffiliation unknown3
Ambo AkoAffiliation unknown2
Djoni Prawira RahardjaAffiliation unknown2
Sartono SartonoUniversitas Halu Oleo2
Arifin UthaUniversitas Halu Oleo2
Nur Fitriani Usdyana AtthamidAffiliation unknown2
Sri IndriatiAffiliation unknown2
Haryanto AsriAffiliation unknown2
Abdul Latief TolengAffiliation unknown2
Sudirman BacoAffiliation unknown2
Lellah RahimAffiliation unknown2
Zulkharnaim MaupaAffiliation unknown2
Isnawaty IsnawatyAffiliation unknown1
Rahmat RamadhanUniversitas Halu Oleo1
la ode Maksar MuhurunaAffiliation unknown1
Ayi Nur FauziahUniversitas Halu Oleo1
Muhammad AmirUniversitas Halu Oleo1
Saidin SaidinUniversitas Halu Oleo1
Abdul Latif TolengAffiliation unknown1
Rika HaryaniAffiliation unknown1
mawardi A. Asja ZulkarnaimAffiliation unknown1
Taufik TaufikUniversitas Halu Oleo1
Amalan AmalanAffiliation unknown1
Eka SuaibUniversitas Halu Oleo1
Amrullah AmrullahAffiliation unknown1
Jopang JopangUniversitas Halu Oleo1
La IbaAffiliation unknown1
Alim BahriAffiliation unknown1
Ilham IlhamAffiliation unknown1
Rilmi RuhaniahAffiliation unknown1
Muh AmirUniversitas Halu Oleo1
Ratu KhumaerahAffiliation unknown1
Musayyana MusayyanaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/rezpublica/oai, first harvested 31 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Peningkatan Kualitas Pelayanan Surat Izin Mengemudi Pada Kantor Satlantas Polres Kota Kendari</dc:title>
	<dc:creator>Firnanda, Amand</dc:creator>
	<dc:creator>Yusuf, Muhammad</dc:creator>
	<dc:creator>Manguntara, La</dc:creator>
	<dc:subject xml:lang="en-US">Public Administration</dc:subject>
	<dc:subject xml:lang="en-US">Service Quality; Public Service; Driver's License</dc:subject>
	<dc:description xml:lang="en-US">The purpose of this study is to determine the quality of service in the management of SIM C and what factors affect the quality of service at the Kendari City Police Traffic Unit. The sources of this research, the study determined 6 (six) informants consisting of Deputy Chief of Police, Operations Section, Resources Section , General Section, and 2 (two) Service Users. The research method used is descriptive with a qualitative approach. Data collection techniques used in the form of interviews, observation and documentation. The results showed that the service quality of employees at the Kendari City Satlantas Police Office in carrying out SIM management services as a whole had been implemented well. The stages of service are not too complicated, so that people can take care of their SIM quickly and easily. However, there are still some things that need to be addressed, such as increasing the competence of SIM management officers and facilities that support service quality. While the factors that affect the quality of service at the Sarlantas Polres Kendari City, such as internal factors which include the motivation and work ethic of service officers that have been implemented properly, this is realized by friendly service and the community is treated well. While external factors, there are several problems, namely the number of officers who are still lacking, causing a lack of efficiency in services and facilities such as hardware that is prone to errors, this of course has a huge impact on the quality of services provided.</dc:description>
	<dc:publisher xml:lang="en-US">Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2021-10-04</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">qualitative method</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/rezpublica/article/view/22648</dc:identifier>
	<dc:identifier>10.33772/rzp.v7i3.22648</dc:identifier>
	<dc:source xml:lang="en-US">REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan &amp; Hubungan Internasional; Vol 7, No 3 (2021): September - November; 26-34</dc:source>
	<dc:source>2460-058X</dc:source>
	<dc:source>10.33772/rzp.v7i3</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/rezpublica/article/view/22648/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2021 Amand Firnanda, Muhammad Yusuf, La Manguntara</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>