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KINERJA PEGAWAI DALAM MEMBERIKAN PELAYANAN KESEHATAN PADA PASIEN GANGGUAN JIWA DI RUMAH SAKIT JIWA PROVINSI SULAWESI TENGGARA

REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional · Vol. 6 No. 1 (2020) · pp. 46–51

DOI
10.33772/rzp.v6i1.13555
ISSN
2460-058X
Published
2020-04-04
Publisher
Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

This research is a descriptive qualitative study, as many as five informants in this study. Data collection techniques are direct observation and direct interviews. As for the data analysis used data reduction, data presentation, draw conclusions.The results of this study indicate that the performance of employees in providing services to mental patients in the Southeast Sulawesi Provincial Mental Hospital can be quite good. Said to be quite good because of the 4 indicators of performance achievement (quality, quantity, timeliness, an work commitment) only 1 indicator that is fully in line with community expectations, namely the quality indicator. While the indicators of quality, timeliness, and work commitment are still said to be poor because there are still complaints from the community. While the quality of health services in the Mental Hospital of Southeast Sulawesi Province is included in the good category. Becauce of the 5 aspects of service quality (physical appearance, responsiveness, reliability, assurance, and empathy) only 1 indicator does not meet the expectations of the community, namely the asspect of physical appearance.

Keywords

Collaboration network of the authors

20 authors · 35 co-authorship links · 1 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Institut Agama Islam Negeri Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Erni QomariyahAffiliation unknown3
Jopang JopangUniversitas Halu Oleo1
La IbaAffiliation unknown1
Sutardi SutardiUniversitas Halu Oleo1
Muh YaminUniversitas Halu Oleo1
Muhammad Hajrul MalakaAffiliation unknown1
Rilmi RuhaniahAffiliation unknown1
Justawan JustawanAffiliation unknown1
Musayyana MusayyanaAffiliation unknown1
Aminuddin AminuddinInstitut Agama Islam Negeri Kendari1
Shally Amalia Nur’ainiAffiliation unknown1
Muhammad YusufUniversitas Halu Oleo1
Amand FirnandaAffiliation unknown1
Serlin SerlinAffiliation unknown1
Gunawan GunawanAffiliation unknown1
Milyani MilyaniAffiliation unknown1
Ulfa DillaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/rezpublica/oai, first harvested 31 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">KINERJA PEGAWAI DALAM MEMBERIKAN PELAYANAN KESEHATAN PADA PASIEN GANGGUAN JIWA DI RUMAH SAKIT JIWA PROVINSI SULAWESI TENGGARA</dc:title>
	<dc:creator>Mila, Wa</dc:creator>
	<dc:creator>Justawan, H.</dc:creator>
	<dc:creator>Manguntara, La</dc:creator>
	<dc:subject xml:lang="en-US">Public Administration</dc:subject>
	<dc:subject xml:lang="en-US">employee; performance; service health</dc:subject>
	<dc:description xml:lang="en-US">This research is a descriptive qualitative study, as many as five informants in this study. Data collection techniques are direct observation and direct interviews. As for the data analysis used data reduction, data presentation, draw conclusions.The results of this study indicate that the performance of employees in providing services to mental patients in the Southeast Sulawesi Provincial Mental Hospital can be quite good. Said to be quite good because of the 4 indicators of performance achievement  (quality, quantity, timeliness, an work commitment) only 1 indicator that is fully in line with community expectations, namely the quality indicator. While the indicators of quality, timeliness, and work commitment are still said to be poor because there are still complaints from the community. While the quality of health services in the Mental Hospital of Southeast Sulawesi Province is included in the good category. Becauce of the 5 aspects of service quality (physical appearance, responsiveness, reliability, assurance, and empathy)  only 1 indicator does not meet the expectations of the community, namely the asspect of physical appearance.</dc:description>
	<dc:publisher xml:lang="en-US">Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2020-04-04</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">kualitative</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/rezpublica/article/view/13555</dc:identifier>
	<dc:identifier>10.33772/rzp.v6i1.13555</dc:identifier>
	<dc:source xml:lang="en-US">REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan &amp; Hubungan Internasional; Vol 6, No 1 (2020): March - May; 46-51</dc:source>
	<dc:source>2460-058X</dc:source>
	<dc:source>10.33772/rzp.v6i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/rezpublica/article/view/13555/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2020 Wa Mila, H. Justawan, La Manguntara</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>