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PENERAPAN E-GOVERNMENT DALAM MENINGKATKAN PELAYANAN PUBLIK PADA BADAN SISTEM ADMINISTRASI MANUNGGAL SATU ATAP PROVINSI SULAWESI TENGGARA

Journal Publicuho · Vol. 4 No. 4 (2022) · pp. 1353–1361

DOI
10.35817/jpu.v4i4.23411
ISSN
2621-1351, 2685-0729
Published
2022-01-25
Publisher
Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

This study aims to determine the application of e-government in improving service quality at the Technical Implementation Unit of the Kendari one-stop Manunggal Administration system Agency, Southeast Sulawesi Province. This type of research is descriptive qualitative. Data collection techniques were carried out by means of library research and field research using interview, documentation, and observation methods. The results of this study the application of e-government is very helpful in the process of paying tax services, in this case, it can make it easier for both the local government and the people who make payments. In addition, the implementation of e-government in improving the quality of services at the Technical Implementation Unit of the Kendari One Roof Manunggal Administration System is also considered quite good, judging from the respondents’ responses to the four indicators, namely tangible, reliability, and responsiveness and courtesy, so it can be said that the organization’s goals have been achieved. Sufficient to achieve its objectives in providing services. Tax payment services at the Technical Implementation Unit of the Kendari One-Stop Manunggal Administration System are still quite good overall. This is because the services provided by the One-Stop Manunggal Administration System are transparent, safe, and easy so that people can feel satisfied with the services they receive.

Keywords

Collaboration network of the authors

23 authors · 42 co-authorship links

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  • Universitas Halu Oleo
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Wempy BangaAffiliation unknown2
Makmur KambolongUniversitas Halu Oleo2
Muhammad YusufUniversitas Halu Oleo1
Ayi Nur FauziahUniversitas Halu Oleo1
Imran HusenAffiliation unknown1
Syahri Nehru HusainAffiliation unknown1
Andi Izmuwardana ManggabaraniAffiliation unknown1
Adrian TawaiUniversitas Halu Oleo1
Al Asrin RahmanAffiliation unknown1
Jopang JopangUniversitas Halu Oleo1
Nirwati NirwatiAffiliation unknown1
Basri BasriAffiliation unknown1
Akhyar AbdullahUniversitas Halu Oleo1
Robinus NegaAffiliation unknown1
Saidin SaidinUniversitas Halu Oleo1
Muh Maulana AlisyaputraAffiliation unknown1
maulana alisyaputraAffiliation unknown1
Muhammad ElwanAffiliation unknown1
Rahmatillah RahmatillahAffiliation unknown1
Arifin UthaUniversitas Halu Oleo1
Sahzir SahzirAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/PUBLICUHO/oai, first harvested 31 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">PENERAPAN E-GOVERNMENT DALAM MENINGKATKAN PELAYANAN PUBLIK PADA BADAN SISTEM ADMINISTRASI MANUNGGAL SATU ATAP PROVINSI SULAWESI TENGGARA</dc:title>
	<dc:creator>Amir, Muhammad</dc:creator>
	<dc:creator>Hikma, Nurul</dc:creator>
	<dc:subject xml:lang="en-US">public administration</dc:subject>
	<dc:subject xml:lang="en-US">E-Government; Quality; Public Service</dc:subject>
	<dc:description xml:lang="en-US">This study aims to determine the application of e-government in improving service quality at the Technical Implementation Unit of the Kendari one-stop Manunggal Administration system Agency, Southeast Sulawesi Province. This type of research is descriptive qualitative. Data collection techniques were carried out by means of library research and field research using interview, documentation, and observation methods. The results of this study the application of e-government is very helpful in the process of paying tax services, in this case, it can make it easier for both the local government and the people who make payments. In addition, the implementation of e-government in improving the quality of services at the Technical Implementation Unit of the Kendari One Roof Manunggal Administration System is also considered quite good, judging from the respondents’ responses to the four indicators, namely tangible, reliability, and responsiveness and courtesy, so it can be said that the organization’s goals have been achieved. Sufficient to achieve its objectives in providing services. Tax payment services at the Technical Implementation Unit of the Kendari One-Stop Manunggal Administration System are still quite good overall. This is because the services provided by the One-Stop Manunggal Administration System are transparent, safe, and easy so that people can feel satisfied with the services they receive.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2022-01-25</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">qualitative</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/23411</dc:identifier>
	<dc:identifier>10.35817/jpu.v4i4.23411</dc:identifier>
	<dc:source xml:lang="en-US">Journal Publicuho; Vol 4, No 4 (2021): November - January; 1353-1361</dc:source>
	<dc:source>2621-1351</dc:source>
	<dc:source>2685-0729</dc:source>
	<dc:source>10.35817/jpu.v4i4</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/23411/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Muhammad Amir, Nurul Hikma</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>