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KUALITAS PELAYANAN PUBLIK PADA MASA PANDEMI COVID-19 DI KANTOR PENGADILAN NEGERI KENDARI SULAWESI TENGGARA

Journal Publicuho · Vol. 5 No. 2 (2022) · pp. 472–480

DOI
10.35817/jpu.v5i2.26056
ISSN
2621-1351, 2685-0729
Published
2022-06-24
Publisher
Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

This study aims to determine the quality of public services during the Covid-19 pandemic. This research is descriptive qualitative research, with data collection techniques, namely observation, interviews, and documentation studies. The technique used is purposive sampling. The data has been obtained and analyzed using qualitative data analysis techniques. The results of this study show that the quality of public services during the Covid-19 pandemic at the Kendari District Court Office Class 1A has been very good and effective. In general, the service recipients are already happy with the services provided, but there are still some complaints from the visitors themselves because employees who are working from home (WFH) are not in the office. The Kendari District Court Office carried out services during the Covid-19 pandemic, strictly complying with health protocols from wearing masks, ensuring clean work areas, providing hand washing stations, providing hand sanitizers, and taking temperature measurements. The service went well because all employees in the office followed health guidelines, even every employee was given vitamins and bear milk, conducted swab tests, and vaccinated so that the health of the employees was maintained.

Keywords

Collaboration network of the authors

40 authors · 183 co-authorship links · 30 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Institut Agama Islam Negeri Kendari
  • Universitas Muhammadiyah Parepare
  • National Research and Innovation Agency
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
La Ode AslimUniversitas Halu Oleo5
Jopang JopangUniversitas Halu Oleo4
Adrian TawaiUniversitas Halu Oleo3
La ManguntaraAffiliation unknown3
Ninik Endang PurwatiAffiliation unknown3
Taufik TaufikNational Research and Innovation Agency3
Muh. YusufUniversitas Halu Oleo3
La Ode Muhammad ElwanAffiliation unknown3
Mustakim MustakimUniversitas Muhammadiyah Parepare3
Nurjannah NurjannahInstitut Agama Islam Negeri Kendari3
Muhammad YusufUniversitas Halu Oleo2
La Ode Muhammad ElwanUniversitas Halu Oleo2
Justawan JustawanAffiliation unknown2
Muh AmirUniversitas Halu Oleo2
Aminuddin AminuddinInstitut Agama Islam Negeri Kendari2
Arifin UthaUniversitas Halu Oleo2
Liwaul LiwaulUniversitas Halu Oleo2
Abdul KadirUniversitas Halu Oleo2
Jamal BakeAffiliation unknown2
Sahrun SahrunAffiliation unknown2
Muh NasirUniversitas Halu Oleo1
Nurul Arsy UtamiUniversitas Halu Oleo1
Yenny SuryaningsihUniversitas Halu Oleo1
Asrul JayaUniversitas Halu Oleo1
Asriani AsrianiUniversitas Halu Oleo1
Faisal SaputraAffiliation unknown1
Taufik TaufikUniversitas Halu Oleo1
Rizal RizalInstitut Agama Islam Negeri Kendari1
La TarifuUniversitas Halu Oleo1
Bakti BaktiUniversitas Halu Oleo1
Rahmah Djauziyah PatolaUniversitas Halu Oleo1
Ratna Sari DewiUniversitas Halu Oleo1
Rizka Ananda ChaisarahUniversitas Halu Oleo1
Veni Restu YolitaUniversitas Halu Oleo1
Dimas Wira WicaksanaAffiliation unknown1
Suryani BBAffiliation unknown1
Sabrina HidayatUniversitas Halu Oleo1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/PUBLICUHO/oai, first harvested 31 Okt 2026, last seen 31 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">KUALITAS PELAYANAN PUBLIK PADA MASA PANDEMI COVID-19 DI KANTOR PENGADILAN NEGERI KENDARI SULAWESI TENGGARA</dc:title>
	<dc:creator>Sartono, Sartono</dc:creator>
	<dc:creator>Qomariyah, Erni</dc:creator>
	<dc:creator>Jufri, Ayufi</dc:creator>
	<dc:subject xml:lang="en-US">public administration</dc:subject>
	<dc:subject xml:lang="en-US">public service;  qualitative; covid-19</dc:subject>
	<dc:description xml:lang="en-US">This study aims to determine the quality of public services during the Covid-19 pandemic. This research is descriptive qualitative research, with data collection techniques, namely observation, interviews, and documentation studies. The technique used is purposive sampling. The data has been obtained and analyzed using qualitative data analysis techniques. The results of this study show that the quality of public services during the Covid-19 pandemic at the Kendari District Court Office Class 1A has been very good and effective. In general, the service recipients are already happy with the services provided, but there are still some complaints from the visitors themselves because employees who are working from home (WFH) are not in the office. The Kendari District Court Office carried out services during the Covid-19 pandemic, strictly complying with health protocols from wearing masks, ensuring clean work areas, providing hand washing stations, providing hand sanitizers, and taking temperature measurements. The service went well because all employees in the office followed health guidelines, even every employee was given vitamins and bear milk, conducted swab tests, and vaccinated so that the health of the employees was maintained.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2022-06-24</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">qualitative methods</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/26056</dc:identifier>
	<dc:identifier>10.35817/jpu.v5i2.26056</dc:identifier>
	<dc:source xml:lang="en-US">Journal Publicuho; Vol 5, No 2 (2022): May-July; 472-480</dc:source>
	<dc:source>2621-1351</dc:source>
	<dc:source>2685-0729</dc:source>
	<dc:source>10.35817/jpu.v5i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/26056/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Sartono Sartono, Erni Qomariyah, Ayufi Jufri</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>