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OPTIMALISASI PELAYANAN PUBLIK SECARA ONLINE PADA KANTOR WILAYAH KEMENTERIAN HUKUM DAN HAM PROVINSI SULAWESI TENGGARA

Journal Publicuho · Vol. 4 No. 4 (2022) · pp. 1272–1280

DOI
10.35817/jpu.v4i4.23234
ISSN
2621-1351, 2685-0729
Published
2022-01-15
Publisher
Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

This study aims to determine and describe optimizing public services online at the regional office of the Ministry of the Law and Human Rights in Southeast Sulawesi, this study uses descriptive qualitative methods to 5 informants determined by snowball sampling technique, data analysis techniques consist of data collection, data reduction, presentation data, drawing conclusions/verification, the data obtained were analyzed qualitatively and described in descriptive form. The results of this study indicate that public services carried out online at the regional office of the Ministry of Law and Human Rights in Southeast Sulawesi are very good, this can be seen from the implementation of services with standard operating procedures that apply during the pandemic and the handling that is in accordance with what has been determined at the regional office of the Ministry of Law and Human Rights by upholding the values of professionalism, accountability, synergy, transparency, and innovation. Based on the research, one form of research on optimizing public services is the existence of a digital-based service system that makes it easier for the public to receive services, supporting facilities, and infrastructure, as well as services provided quickly and responsively at the region of the Ministry of Law and Human Rights in Southeast Sulawesi.

Keywords

Collaboration network of the authors

10 authors · 15 co-authorship links

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  • Universitas Halu Oleo
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles
Muh. YusufUniversitas Halu Oleo1
Azwar AzwarUniversitas Halu Oleo1
Uswatun HasanaAffiliation unknown1
La Ode Agus SaidAffiliation unknown1
Abdul KadirUniversitas Halu Oleo1
Feni Sandriyani AndriasAffiliation unknown1
Liwaul LiwaulUniversitas Halu Oleo1
Gita ListafilaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/PUBLICUHO/oai, first harvested 31 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">OPTIMALISASI PELAYANAN PUBLIK SECARA ONLINE PADA KANTOR WILAYAH KEMENTERIAN HUKUM DAN HAM  PROVINSI SULAWESI TENGGARA</dc:title>
	<dc:creator>BB, Suriyani</dc:creator>
	<dc:creator>Widiastuti, Suci Amalya</dc:creator>
	<dc:subject xml:lang="en-US">public administration</dc:subject>
	<dc:subject xml:lang="en-US">Online; Optimization; Publik Services</dc:subject>
	<dc:description xml:lang="en-US">This study aims to determine and describe optimizing public services online at the regional office of the Ministry of the Law and Human Rights in Southeast Sulawesi, this study uses descriptive qualitative methods to 5 informants determined by snowball sampling technique, data analysis techniques consist of data collection, data reduction, presentation data, drawing conclusions/verification, the data obtained were analyzed qualitatively and described in descriptive form. The results of this study indicate that public services carried out online at the regional office of the Ministry of Law and Human Rights in Southeast Sulawesi are very good, this can be seen from the implementation of services with standard operating procedures that apply during the pandemic and the handling that is in accordance with what has been determined at the regional office of the Ministry of Law and Human Rights by upholding the values of professionalism, accountability, synergy, transparency, and innovation. Based on the research, one form of research on optimizing public services is the existence of a digital-based service system that makes it easier for the public to receive services, supporting facilities, and infrastructure, as well as services provided quickly and responsively at the region of the Ministry of Law and Human Rights in Southeast Sulawesi.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2022-01-15</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">qualitative</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/23234</dc:identifier>
	<dc:identifier>10.35817/jpu.v4i4.23234</dc:identifier>
	<dc:source xml:lang="en-US">Journal Publicuho; Vol 4, No 4 (2021): November - January; 1272-1280</dc:source>
	<dc:source>2621-1351</dc:source>
	<dc:source>2685-0729</dc:source>
	<dc:source>10.35817/jpu.v4i4</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/23234/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Suriyani Bunga Batara, Suci Amalya Widiastuti</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>