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ANALISIS DIMENSI DAN KULITAS PELAYANAN PUBLIK PEMERINTAH KECAMATAN WOLO KABUPATEN KOLAKA

Journal Publicuho · Vol. 5 No. 2 (2022) · pp. 489–498

DOI
10.35817/jpu.v5i2.26437
ISSN
2621-1351, 2685-0729
Published
2022-07-09
Publisher
Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

This study examines the quality and accountability of public services in the Wolo District. The data collection method was carried out using a questionnaire circulated through a google form link to 109 respondents from 14 villages and villages in the Wolo District with characteristics between the ages of 15-65 years. Use SPSS (statistical package for the social sciences) version 20 tool to analyze data descriptively. The research results showed that the quality of public servants, especially sensitivity to the aspirations of the community, and the openness of the apparatus to the community are excellent. The value of efficiency and effectiveness of services is carried out properly, which is supported by the supervision of the leadership. There are service standards (SOPs) as guidelines. The personal behavior and attention of the apparatus to the community are excellent. However, some consider that the speed of responding to people's complaints is still low because professionalism and expertise are still low.

Keywords

Collaboration network of the authors

40 authors · 96 co-authorship links · 7 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Institut Agama Islam Negeri Kendari
  • Universitas Muhammadiyah Parepare
  • Universitas Raharja
  • State University of Semarang
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Aminuddin AminuddinInstitut Agama Islam Negeri Kendari4
Syamsul AlamAffiliation unknown2
Abdul KadirUniversitas Halu Oleo2
Mustakim MustakimUniversitas Muhammadiyah Parepare2
Akhyar AbdullahUniversitas Halu Oleo2
Nur AzizahUniversitas Raharja1
Sundi KombaAffiliation unknown1
Abdul Salam SahadiaAffiliation unknown1
Wiwik HidayatiState University of Semarang1
Adrian TawaiUniversitas Halu Oleo1
Eriyanti EriyantiAffiliation unknown1
Akhmad SukardiInstitut Agama Islam Negeri Kendari1
Jopang JopangUniversitas Halu Oleo1
Muhamad KamalAffiliation unknown1
Zulfiah LarisuUniversitas Halu Oleo1
Arjuna Muh. AminAffiliation unknown1
Andi Rendy Faudzan MasdinAffiliation unknown1
Lisa AndrianiAffiliation unknown1
Liwaul LiwaulUniversitas Halu Oleo1
Waode Ririn RahwaniAffiliation unknown1
Musrifa MusrifaAffiliation unknown1
Adrian Tawai TawaiAffiliation unknown1
Rista PebriyantiAffiliation unknown1
Rodi RodiAffiliation unknown1
Chika Zafa LibrastiAffiliation unknown1
Ambo UpeUniversitas Halu Oleo1
Faturachman Alputra SudirmanUniversitas Halu Oleo1
Khoirul HudaAffiliation unknown1
Ninik Endang PurwatiAffiliation unknown1
Esti MulyawatiAffiliation unknown1
Muh. YusufUniversitas Halu Oleo1
dewinta yulianaAffiliation unknown1
Altun AltunAffiliation unknown1
Makmur KambolongUniversitas Halu Oleo1
Nyilan SariAffiliation unknown1
Faisal FaisalAffiliation unknown1
Jamsir JamsirAffiliation unknown1
Wa ode MariosinAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/PUBLICUHO/oai, first harvested 31 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">ANALISIS DIMENSI DAN KULITAS PELAYANAN PUBLIK PEMERINTAH KECAMATAN WOLO KABUPATEN KOLAKA</dc:title>
	<dc:creator>Basri, Muhammad</dc:creator>
	<dc:creator>Anas, Firdaus</dc:creator>
	<dc:subject xml:lang="en-US">public administration</dc:subject>
	<dc:subject xml:lang="en-US">Accountability, quality of service, service standards</dc:subject>
	<dc:description xml:lang="en-US">This study examines the quality and accountability of public services in the Wolo District. The data collection method was carried out using a questionnaire circulated through a google form link to 109 respondents from 14 villages and villages in the Wolo District with characteristics between the ages of 15-65 years. Use SPSS (statistical package for the social sciences) version 20 tool to analyze data descriptively. The research results showed that the quality of public servants, especially sensitivity to the aspirations of the community, and the openness of the apparatus to the community are excellent. The value of efficiency and effectiveness of services is carried out properly, which is supported by the supervision of the leadership. There are service standards (SOPs) as guidelines. The personal behavior and attention of the apparatus to the community are excellent. However, some consider that the speed of responding to people's complaints is still low because professionalism and expertise are still low.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2022-07-09</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">Qualitative</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/26437</dc:identifier>
	<dc:identifier>10.35817/jpu.v5i2.26437</dc:identifier>
	<dc:source xml:lang="en-US">Journal Publicuho; Vol 5, No 2 (2022): May-July; 489-498</dc:source>
	<dc:source>2621-1351</dc:source>
	<dc:source>2685-0729</dc:source>
	<dc:source>10.35817/jpu.v5i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/26437/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Muhammad Basri, Firdaus Anas</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>