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PROBLEM BIROKRASI DALAM MENINGKATAN PELAYANAN PUBLIK PADA SEKRETARIAT DAERAH KABUPATEN MUNA

Journal Publicuho · Vol. 2 No. 2 (2019) · pp. 31–42

DOI
10.35817/jpu.v2i2.7223
ISSN
2621-1351, 2685-0729
Published
2019-06-26
Publisher
Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

The purpose of this study is to find out knowing the problem (inhibiting factors) of bureaucracy in improving the quality of public services at the Muna Regency Regional Secretariat.This study uses a type of qualitative research with descriptive analysis methods in order to describe the problem (inhibiting factors) of bureaucracy in improving the Quality of Public Services at the Muna Regency Regional Secretariat by using data collection methods through interviewing informants and observations.The conclusion of this study is that the problem (inhibiting factors) of bureaucracy in order to improve the quality of public services, namely, human resources that carry out service tasks are not optimal. Because most of those who served in the ministry had a high school education background (high school) which was as many as 19 people or 31.67 per cent. Then the supporting facilities owned by the Muna Regency Secretariat have met service needs, but their utilization is relatively not optimal, this is possible because of limited human resources that have not been able to utilize the facility optimally. Keywords: Bureaucracy, Quality, Public Service

Keywords

Collaboration network of the authors

20 authors · 58 co-authorship links · 6 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • National Research and Innovation Agency
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Taufik TaufikNational Research and Innovation Agency2
Sartono SartonoUniversitas Halu Oleo2
Muh. YusufUniversitas Halu Oleo1
Liwaul LiwaulUniversitas Halu Oleo1
Jopang JopangUniversitas Halu Oleo1
La Ode AslimUniversitas Halu Oleo1
Erni QomariyahAffiliation unknown1
Muhammad YusufUniversitas Halu Oleo1
Fitria FitriaAffiliation unknown1
Sulistian SyaputriAffiliation unknown1
Rahman RahmanAffiliation unknown1
Elsa Fitri CahyaniAffiliation unknown1
La Ode MustafaAffiliation unknown1
Bakti BaktiUniversitas Halu Oleo1
Abdul RizalAffiliation unknown1
La SeloAffiliation unknown1
Irfan IdoAffiliation unknown1
La Ode AlwiUniversitas Halu Oleo1
Hendrik Wanda PAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/PUBLICUHO/oai, first harvested 31 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">PROBLEM BIROKRASI DALAM MENINGKATAN PELAYANAN PUBLIK  PADA SEKRETARIAT DAERAH KABUPATEN MUNA</dc:title>
	<dc:creator>Muhammad Elwan, La Ode</dc:creator>
	<dc:subject xml:lang="en-US">Ilmu Administrasi Negara-Manajemen dan Kebijakan Publik</dc:subject>
	<dc:subject xml:lang="en-US">Bureaucracy, Quality, Public Service</dc:subject>
	<dc:description xml:lang="en-US">The purpose of this study is to find out knowing the problem (inhibiting factors) of bureaucracy in improving the quality of public services at the Muna Regency Regional Secretariat.This study uses a type of qualitative research with descriptive analysis methods in order to describe the problem (inhibiting factors) of bureaucracy in improving the Quality of Public Services at the Muna Regency Regional Secretariat by using data collection methods through interviewing informants and observations.The conclusion of this study is that the problem (inhibiting factors) of bureaucracy in order to improve the quality of public services, namely, human resources that carry out service tasks are not optimal. Because most of those who served in the ministry had a high school education background (high school) which was as many as 19 people or 31.67 per cent. Then the supporting facilities owned by the Muna Regency Secretariat have met service needs, but their utilization is relatively not optimal, this is possible because of limited human resources that have not been able to utilize the facility optimally.   Keywords: Bureaucracy, Quality, Public Service</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2019-06-26</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">Qualitative research</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/7223</dc:identifier>
	<dc:identifier>10.35817/jpu.v2i2.7223</dc:identifier>
	<dc:source xml:lang="en-US">Journal Publicuho; Vol 2, No 2 (2019): May - July; 31-42</dc:source>
	<dc:source>2621-1351</dc:source>
	<dc:source>2685-0729</dc:source>
	<dc:source>10.35817/jpu.v2i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/7223/5317</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2019 La Ode Muhammad Elwan</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>