Melola Discovery

← Melola Discovery

Open access Jurnal

EVALUASI MUTU PELAYANAN KEFARMASIAN PADA MASA PANDEMI COVID-19 DI RUMAH SAKIT SANTA ANNA KOTA KENDARI

Journal Publicuho · Vol. 3 No. 4 (2020) · pp. 447–453

DOI
10.35817/jpu.v3i4.15284
ISSN
2621-1351, 2685-0729
Published
2020-12-01
Publisher
Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

Quality is compliance with predefined standards or following the requirements. Minimum Service Standards health in hospitals is very important to measure the hospital's performance of health services. This study aims to describe the quality of service at the Pharmacy Installation at Santa Anna Hospital, Kendari City during the Covid-19 pandemic based on five indicators of minimum pharmaceutical service standards are waiting time for drug services, the absence of errors in drug administration, writing prescriptions according to the formulary, patient satisfaction and availability of SOP (Standard Operating Procedures). This study is observational research which is descriptive used cross sectional design. The sample was outpatients for 90 samples at Santa Anna Hospital, Kendari City, who fulfill the inclusion criteria. Instruments used questionnaire sheets and observation sheets. The results showed that the indicator of waiting time for concocted drugs and non-concocted drugs was 8 minutes and 4 minutes, respectively. There was no error in administering medications (100%). The suitability of prescription writing to the National Formulary was 99.73%, patient satisfaction to tangible dimensions and reliability dimensions were 82.23% and 84.84%, respectively. The responsiveness dimension was 79.65%, the assurance dimension was 83.54%, and the empathy dimension was 85.48%, and the availability of the standard operating procedure was 63.64%. This study's pharmacy installation at Santa Anna Hospital in Kendari City has not fulfilled the predetermined Minimum Service Standards.

Keywords

Collaboration network of the authors

40 authors · 158 co-authorship links · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Sunandar IhsanUniversitas Halu Oleo5
Henny KasmawatiUniversitas Halu Oleo5
Fifi NirmalaUniversitas Halu Oleo3
Ruslin RuslinUniversitas Halu Oleo3
Nita TrinovitasariAffiliation unknown3
Rachma MalinaAffiliation unknown3
Ni Komang Ayu RaiAffiliation unknown3
La Ode NggawuUniversitas Halu Oleo2
Andi Nafisah Tendri AdjengAffiliation unknown2
Nurull HikmahUniversitas Halu Oleo2
Astrid IndalifianyUniversitas Halu Oleo1
Halik HalikUniversitas Halu Oleo1
Ari SartinahUniversitas Halu Oleo1
Syahbudin SyahbudinUniversitas Halu Oleo1
Nanik HindaryatiningsihUniversitas Halu Oleo1
Rifa’atul MahmuddahUniversitas Halu Oleo1
La AbaUniversitas Halu Oleo1
Fifi Nirmala GUniversitas Halu Oleo1
Sari Sukmawati KapotaUniversitas Halu Oleo1
Hasyim AbdillahUniversitas Halu Oleo1
La Iru La IruAffiliation unknown1
Andi Syahrir PAffiliation unknown1
Arfan ArfanUniversitas Halu Oleo1
Waode Indri Sasmita HasmiAffiliation unknown1
Irvan AnwarAffiliation unknown1
Nurul HukmahAffiliation unknown1
Rini HamsidiAffiliation unknown1
Waode Istiqamah MadjidAffiliation unknown1
Mesi LeoritaAffiliation unknown1
Andi Sitti Zaenab SyukriadiAffiliation unknown1
Merlyn H. IbrahimAffiliation unknown1
Dzulhijjah DzulhijjahAffiliation unknown1
Aswani AswaniAffiliation unknown1
La Ode Muhammad FitrawanUniversitas Halu Oleo1
Suryani SuryaniUniversitas Halu Oleo1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/PUBLICUHO/oai, first harvested 31 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">EVALUASI MUTU PELAYANAN KEFARMASIAN PADA MASA PANDEMI COVID-19 DI RUMAH SAKIT SANTA ANNA KOTA KENDARI</dc:title>
	<dc:creator>Sabarudin, Sabarudin</dc:creator>
	<dc:creator>Solo, Dian Munasari</dc:creator>
	<dc:creator>B, Muhammad Jefriyanto</dc:creator>
	<dc:creator>Sida, Nurramadhani A</dc:creator>
	<dc:creator>Asdia, Wa Ode</dc:creator>
	<dc:subject xml:lang="en-US"></dc:subject>
	<dc:subject xml:lang="en-US">Quality, Minimum Service Standards, Pharmacy Installation, Santa Anna Kendari Hospital, Covid-19</dc:subject>
	<dc:description xml:lang="en-US">Quality is compliance with predefined standards or following the requirements. Minimum Service Standards health in hospitals is very important to measure the hospital's performance of health services. This study aims to describe the quality of service at the Pharmacy Installation at Santa Anna Hospital, Kendari City during the Covid-19 pandemic based on five indicators of minimum pharmaceutical service standards are waiting time for drug services, the absence of errors in drug administration, writing prescriptions according to the formulary, patient satisfaction and availability of SOP (Standard Operating Procedures). This study is observational research which is descriptive used cross sectional design. The sample was outpatients for 90 samples at Santa Anna Hospital, Kendari City, who fulfill the inclusion criteria. Instruments used questionnaire sheets and observation sheets. The results showed that the indicator of waiting time for concocted drugs and non-concocted drugs was 8 minutes and 4 minutes, respectively. There was no error in administering medications (100%). The suitability of prescription writing to the National Formulary was 99.73%, patient satisfaction to tangible dimensions and reliability dimensions were 82.23% and 84.84%, respectively. The responsiveness dimension was 79.65%, the assurance dimension was 83.54%, and the empathy dimension was 85.48%, and the availability of the standard operating procedure was 63.64%. This study's pharmacy installation at Santa Anna Hospital in Kendari City has not fulfilled the predetermined Minimum Service Standards.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2020-12-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">Management of pharmacy</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/15284</dc:identifier>
	<dc:identifier>10.35817/jpu.v3i4.15284</dc:identifier>
	<dc:source xml:lang="en-US">Journal Publicuho; Vol 3, No 4 (2020): November - January; 447-453</dc:source>
	<dc:source>2621-1351</dc:source>
	<dc:source>2685-0729</dc:source>
	<dc:source>10.35817/jpu.v3i4</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/view/15284/pdf</dc:relation>
	<dc:relation>https://ojs.uho.ac.id/index.php/PUBLICUHO/article/downloadSuppFile/15284/2131</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2020 Sabarudin Sabarudin, Dian Munasari Solo, Dian Munasari Solo, Muhammad Jefriyanto B, Muhammad Jefriyanto B, Nurramadhani A Sida, Nurramadhani A Sida, Wa Ode Asdia, Wa Ode Asdia</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>