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Pengaruh Kualitas Pelayanan Dan Iklim Organisasi Terhadap Kepuasan Nasabah Pada Bank BRI Unit Maligano Kecamatan Maligano Kabupaten Muna

Business UHO: Jurnal Administrasi Bisnis · Vol. 2 No. 2 (2017) · pp. 71–87

DOI
10.52423/bujab.v2i2.9483
ISSN
2503-1406
Published
2017-07-05
Publisher
Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

This study aims to examine how much the influence of Service Quality and Organizational Climate on Customer Satisfaction at the BRI Bank Maligano Unit, Maligano District, Muna Regency The independent variable consists of Service Quality (X1) and Organizational Climate (X2). Dependent Variable is Customer Satisfaction (Y) at BRI Bank Maligano Unit, Maligano District, Muna Regency. The number of research samples is 86 respondents taken using accidental sampling technique. The analysis used is Multiple Linear Regression Analysis whose results are Y = 2.984 + 0.102 + 0.18 + 1,185. The most independent variable influencing the dependent variable is the Service Quality variable of (2.659) and followed by the organizational climate variable (0.198). The coefficient of determination (R2) of 0.318 or 31.8% means that the coefficient of determination model is not good.This research was conducted by distributing quoisier to several customers of the BRI Bank Maligano Unit, Maligano District, Muna Regency by accidental sampling and analyzed by Multiple Linear Regression. This model emphasizes the influence of the Organizational Services Quality and Climate on Customer Satisfaction whose analysis results are processed using SPSS Version 16.The results of this study indicate that there are two hypotheses that have been tested in this study, namely Service Quality and Organizational Climate. Where both of these hypotheses have positive and significant influence on Customer Satisfaction at the BRI Bank Maligano Unit, Maligano District, Muna Regency. The results showed that this research model was acceptable.

Keywords

Collaboration network of the authors

40 authors · 145 co-authorship links · 29 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Institut Agama Islam Negeri Kendari
  • Indonesia Open University
  • Universitas Pasundan
  • Universitas Muhammadiyah Parepare
  • National Research and Innovation Agency
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Arifin UthaUniversitas Halu Oleo7
La TarifuUniversitas Halu Oleo5
Liwaul LiwaulUniversitas Halu Oleo4
Sartono SartonoUniversitas Halu Oleo4
Zulfiah LarisuUniversitas Halu Oleo3
Eko HariantoIndonesia Open University3
Akhyar AbdullahUniversitas Halu Oleo3
Erni QomariyahAffiliation unknown3
Yaya MulyanaUniversitas Pasundan2
Jamal JamalAffiliation unknown2
Makmur KambolongUniversitas Halu Oleo2
Syamsul AlamAffiliation unknown2
Jamal BakeAffiliation unknown2
Mustakim MustakimUniversitas Muhammadiyah Parepare2
Muh AmirUniversitas Halu Oleo2
Abdul KadirUniversitas Halu Oleo2
Aminuddin AminuddinInstitut Agama Islam Negeri Kendari2
Agus SusiloAffiliation unknown1
Galuh Wilujeng PuspaAffiliation unknown1
Miftakhul CahyatiAffiliation unknown1
Dodyk PranowoAffiliation unknown1
Sumardona SumardonaInstitut Agama Islam Negeri Kendari1
Sarlinda SarlindaInstitut Agama Islam Negeri Kendari1
Epiyana EpiyanaInstitut Agama Islam Negeri Kendari1
Sarnianti SarniantiInstitut Agama Islam Negeri Kendari1
Asmal Randi AndaUniversitas Halu Oleo1
Muh Najib HussainUniversitas Halu Oleo1
Amin TundaUniversitas Halu Oleo1
Mohammad RahmansyahAffiliation unknown1
Taufik TaufikNational Research and Innovation Agency1
Muh. YusufUniversitas Halu Oleo1
La Ode AslimUniversitas Halu Oleo1
La Ode Muhammad ElwanAffiliation unknown1
Sarpin SarpinUniversitas Halu Oleo1
Sarmadan SarmadanUniversitas Halu Oleo1
Faturachman Alputra SudirmanUniversitas Halu Oleo1
Muhammad RajabUniversitas Halu Oleo1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/BUSSINESUHO/oai, first harvested 31 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Pengaruh Kualitas Pelayanan Dan Iklim Organisasi Terhadap Kepuasan Nasabah Pada Bank BRI Unit Maligano Kecamatan Maligano Kabupaten Muna</dc:title>
	<dc:creator>Santi M, Santi M</dc:creator>
	<dc:creator>jopang, jopang</dc:creator>
	<dc:creator>nurjannah, nurjannah</dc:creator>
	<dc:subject xml:lang="en-US">Administrasi Bisnis</dc:subject>
	<dc:subject xml:lang="en-US">Service Quality, Organizational Climate and Customer Satisfaction</dc:subject>
	<dc:description xml:lang="en-US">This study aims to examine how much the influence of Service Quality and Organizational Climate on Customer Satisfaction at the BRI Bank Maligano Unit, Maligano District, Muna Regency The independent variable consists of Service Quality (X1) and Organizational Climate (X2). Dependent Variable is Customer Satisfaction (Y) at BRI Bank Maligano Unit, Maligano District, Muna Regency. The number of research samples is 86 respondents taken using accidental sampling technique. The analysis used is Multiple Linear Regression Analysis whose results are Y = 2.984 + 0.102 + 0.18 + 1,185. The most independent variable influencing the dependent variable is the Service Quality variable of (2.659) and followed by the organizational climate variable (0.198). The coefficient of determination (R2) of 0.318 or 31.8% means that the coefficient of determination model is not good.This research was conducted by distributing quoisier to several customers of the BRI Bank Maligano Unit, Maligano District, Muna Regency by accidental sampling and analyzed by Multiple Linear Regression. This model emphasizes the influence of the Organizational Services Quality and Climate on Customer Satisfaction whose analysis results are processed using SPSS Version 16.The results of this study indicate that there are two hypotheses that have been tested in this study, namely Service Quality and Organizational Climate. Where both of these hypotheses have positive and significant influence on Customer Satisfaction at the BRI Bank Maligano Unit, Maligano District, Muna Regency. The results showed that this research model was acceptable.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2017-07-05</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">Quantitative</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/BUSSINESUHO/article/view/9483</dc:identifier>
	<dc:identifier>10.52423/bujab.v2i2.9483</dc:identifier>
	<dc:source xml:lang="en-US">Business UHO: Jurnal Administrasi Bisnis; Vol 2, No 2 (2017): Business UHO: Jurnal Administrasi Bisnis; 71- 87</dc:source>
	<dc:source>2503-1406</dc:source>
	<dc:source>10.52423/bujab.v2i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/BUSSINESUHO/article/view/9483/6699</dc:relation>
	<dc:coverage xml:lang="en-US"></dc:coverage>
	<dc:coverage xml:lang="en-US"></dc:coverage>
	<dc:coverage xml:lang="en-US"></dc:coverage>
	<dc:rights xml:lang="en-US">Copyright (c) 2017 Santi M Santi M, jopang jopang, nurjannah nurjannah</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
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