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PENGARUH KOMPETENSI PERSONIL, KEPRIBADIAN DAN TEAM WORK TERHADAP KUALITAS LAYANAN DI POLRES MUNA

Jurnal Manajemen, Bisnis dan Organisasi (JUMBO) · Vol. 5 No. 3 (2021) · pp. 679–688

DOI
10.33772/jumbo.v5i3.21156
ISSN
2502-4175
Published
2021-12-30
Publisher
Pascasarjana Universitas Halu Oleo
Language
eng

Abstract

This study aims to determine the effect of personnel competence, personality, and team work on the quality of service at the Muna Police. This research approach is a survey with an explanatory research design. Data was collected in a cross section by using an instrument in the form of a questionnaire or questionnaire. The population of this study were all members of the National Police at the Muna Police Station, Southeast Sulawesi Province. The size of the research sample was 82 people using a random technique based on strata (stratified proportional random sampling). Data analysis with descriptive analysis and Multiple Linear RegressionThe results showed that competence, personality, and team work had a positive and significant effect either simultaneously or partially on service quality. Thus it can be said that changes in competence improvement are reflected through improvements, skills and attitudes; personality reflected through interpersonal relationships, friendliness, conscientiousness, emotional stability and openness to experience, as well as teamwork reflected through high participation, open communication, listening to members well, sharing leadership, and self-assessment have positive and significant contributions in supporting improvement of service quality at the Muna Resort Police..

Keywords

Collaboration network of the authors

40 authors · 151 co-authorship links · 1 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Muhammadiyah Kendari
  • Universitas Halu Oleo
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Yusuf YusufUniversitas Muhammadiyah Kendari3
Hayat YusufAffiliation unknown2
Juharsah JuharsahAffiliation unknown2
Nasrul NasrulUniversitas Halu Oleo2
Muhamad MasriAffiliation unknown2
Suhirno SuhirnoAffiliation unknown2
Murdjani KamaluddinAffiliation unknown2
Nurul IttaqullahAffiliation unknown2
Asrip PuteraAffiliation unknown2
Alida PalilatiAffiliation unknown2
Sri Wiyati MahraniAffiliation unknown2
Nurwati NurwatiAffiliation unknown2
Ferni WatiAffiliation unknown1
Muhamad Raflianto OdeAffiliation unknown1
Titin JuniartinAffiliation unknown1
Fiqih Saputra TambokoAffiliation unknown1
Feliks Anggia BK PanjaitanAffiliation unknown1
Isalman IsalmanAffiliation unknown1
Nurul Artika Putri TAffiliation unknown1
Farhan Ramdhani IstianandarAffiliation unknown1
Nofal NurAffiliation unknown1
Jihan NoviantiAffiliation unknown1
Rachmat Riyaldi HasanAffiliation unknown1
Adnan HakimAffiliation unknown1
Sabri SabriAffiliation unknown1
Elmi PebriantiAffiliation unknown1
Irmawati IrmawatiAffiliation unknown1
Fatimah FatimahAffiliation unknown1
Muhammad Rivan KohawanAffiliation unknown1
Rahmat Rialdy HasanAffiliation unknown1
Abdul Muin HamzahAffiliation unknown1
Abd. Razak YusufAffiliation unknown1
Nasriah NasriahAffiliation unknown1
Laode Bahana AdamAffiliation unknown1
Hasanuddin BuaAffiliation unknown1
Muhammad SyawalAffiliation unknown1
Dyon ZionissaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/JUMBO/oai, first harvested 31 Okt 2026, last seen 31 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">PENGARUH KOMPETENSI PERSONIL, KEPRIBADIAN DAN TEAM WORK TERHADAP KUALITAS LAYANAN DI POLRES MUNA</dc:title>
	<dc:creator>Mane, Firmansyah</dc:creator>
	<dc:creator>Madjid, Rahmat</dc:creator>
	<dc:creator>Aliddin, Laode Asfahyadin</dc:creator>
	<dc:subject xml:lang="en-US">Competence, Personality, Team Work, Service Quality</dc:subject>
	<dc:description xml:lang="en-US">This study aims to determine the effect of personnel competence, personality, and team work on the quality of service at the Muna Police. This research approach is a survey with an explanatory research design. Data was collected in a cross section by using an instrument in the form of a questionnaire or questionnaire. The population of this study were all members of the National Police at the Muna Police Station, Southeast Sulawesi Province. The size of the research sample was 82 people using a random technique based on strata (stratified proportional random sampling). Data analysis with descriptive analysis and Multiple Linear RegressionThe results showed that competence, personality, and team work had a positive and significant effect either simultaneously or partially on service quality. Thus it can be said that changes in competence improvement are reflected through improvements, skills and attitudes; personality reflected through interpersonal relationships, friendliness, conscientiousness, emotional stability and openness to experience, as well as teamwork reflected through high participation, open communication, listening to members well, sharing leadership, and self-assessment have positive and significant contributions in supporting improvement of service quality at the Muna Resort Police..</dc:description>
	<dc:publisher xml:lang="en-US">Pascasarjana Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2021-12-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/JUMBO/article/view/21156</dc:identifier>
	<dc:identifier>10.33772/jumbo.v5i3.21156</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Manajemen, Bisnis dan Organisasi (JUMBO); Vol 5, No 3 (2021): Jurnal Jumbo Vol. 5 No. 3; 679-688</dc:source>
	<dc:source>2502-4175</dc:source>
	<dc:source>10.33772/jumbo.v5i3</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/JUMBO/article/view/21156/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Jurnal Manajemen, Bisnis dan Organisasi (JUMBO)</dc:rights>
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