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Analisis Komunikasi Bisnis Pada Layanan Aplikasi Grab Di Kota Kendari

Jurnal Ilmu Komunikasi UHO : Jurnal Penelitian Kajian Ilmu Komunikasi dan Informasi · Vol. 4 No. 3 (2020) · pp. 62–73

DOI
10.52423/jikuho.v4i3.10194
ISSN
2527-9173
Published
2020-01-06
Publisher
Laboratorium Ilmu Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik (FISIP) Universitas Ha
Language
eng

Abstract

ABSTRACTThis study aims to describe business communication through Grab Application online services by society of Kendari city. This study uses a qualitative method with research subjects society of Kendari City. Determination technique of informants using snowball sampling. Research informants using the Grab application service criteria. The method of data collecting is done through observation, interviews, literature study and documentation. This study found that business communication through the Grab application online service in the Kendari city uses an online transportation service system as a driver and user of Grab transportation. The Grab application online service makes it easy for users with a practical system for ordering online transportation. Users can understand how to order by determining the destination location and pickup location as seen on the Grab transportation application screen. Users can specify two different destination locations. For Grab drivers, especially Grabbike, it is equipped with safety features in driving, namely the Head Grab Helmets, Grab Jackets and accident insurance. The accident insurance service system is carried out immediately if an accident occurs when using Grab transportation. Payroll system in Grab Application services with the provisions of 20:80 percent. Grab provider companies get 20 percent and 80 percent for Grab drivers from the total income earned by drivers every day of one trip operation. Rewards obtained by Drivers and Grab application users are obtained by activating the reward feature on the Grab account that appears in the Grab application service feature.Keywords: bussines communication, transportation, online service, application, grab

Collaboration network of the authors

26 authors · 79 co-authorship links

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
La TarifuUniversitas Halu Oleo2
M Aswan ZanynuAffiliation unknown2
Muhammad Zein AbdullahAffiliation unknown2
Sitti Utami R. KamilAffiliation unknown2
Joko JokoUniversitas Halu Oleo1
Irma WantiUniversitas Halu Oleo1
Moch Ricky RamadhanUniversitas Halu Oleo1
La TayaUniversitas Halu Oleo1
La IbaUniversitas Halu Oleo1
Wa Ode Nila FarlinUniversitas Halu Oleo1
Rekha Adji PratamaUniversitas Halu Oleo1
Iwan SaputraAffiliation unknown1
La Ode Herman HalikaAffiliation unknown1
Nola HasliaAffiliation unknown1
Aprilia SanjayaAffiliation unknown1
Drs. Muh. RajabAffiliation unknown1
Erni AsrianiAffiliation unknown1
Syamsul AlamAffiliation unknown1
Erni QomariahUniversitas Halu Oleo1
Rahayu Endah PurwantiAffiliation unknown1
La Ode RamalanAffiliation unknown1
Sumadi DillaUniversitas Halu Oleo1
Jumi Fitri UntungAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/KOMUNIKASI/oai, first harvested 31 Okt 2026, last seen 31 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Analisis Komunikasi Bisnis Pada Layanan Aplikasi Grab  Di Kota Kendari</dc:title>
	<dc:creator>Sabrin, Muhammad Yusuf</dc:creator>
	<dc:creator>Amin, Hasriani</dc:creator>
	<dc:creator>Fachruddin, Sutiyana</dc:creator>
	<dc:description xml:lang="en-US"> ABSTRACTThis study aims to describe business communication through Grab Application online services by society of Kendari city. This study uses a qualitative method with research subjects society of Kendari City. Determination technique of informants using snowball sampling. Research informants using the Grab application service criteria. The method of data collecting is done through observation, interviews, literature study and documentation. This study found that business communication through the Grab application online service in the Kendari city uses an online transportation service system as a driver and user of Grab transportation. The Grab application online service makes it easy for users with a practical system for ordering online transportation. Users can understand how to order by determining the destination location and pickup location as seen on the Grab transportation application screen. Users can specify two different destination locations. For Grab drivers, especially Grabbike, it is equipped with safety features in driving, namely the Head Grab Helmets, Grab Jackets and accident insurance. The accident insurance service system is carried out immediately if an accident occurs when using Grab transportation. Payroll system in Grab Application services with the provisions of 20:80 percent. Grab provider companies get 20 percent and 80 percent for Grab drivers from the total income earned by drivers every day of one trip operation. Rewards obtained by Drivers and Grab application users are obtained by activating the reward feature on the Grab account that appears in the Grab application service feature.Keywords: bussines communication, transportation, online service, application, grab</dc:description>
	<dc:publisher xml:lang="en-US">Laboratorium Ilmu Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik (FISIP) Universitas Ha</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2020-01-06</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US"></dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/KOMUNIKASI/article/view/10194</dc:identifier>
	<dc:identifier>10.52423/jikuho.v4i3.10194</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Ilmu Komunikasi UHO : Jurnal Penelitian Kajian Ilmu Komunikasi dan Informasi; Vol 4, No 3 (2019): Edisi Juli; 62-73</dc:source>
	<dc:source>2527-9173</dc:source>
	<dc:source>10.52423/jikuho.v4i3</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/KOMUNIKASI/article/view/10194/7267</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2020 Muhammad Yusuf Sabrin, Hasriani Amin, Sutiyana Fachruddin</dc:rights>
</oai_dc:dc>