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PENERAPAN KONSEP HUMAN RELATION PIMPINAN DALAM MENINGKATKAN KUALITAS PELAYANAN (STUDI PADA PT. PERSERO JASA RAHARJA CABANG SULTRA)

REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional · Vol. 6 No. 2 (2020) · hlm. 8–18

DOI
10.33772/rzp.v6i2.13602
ISSN
2460-058X
Terbit
2020-06-04
Penerbit
Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo
Bahasa
eng
Lisensi
creativecommons.org/licenses/by/4.0

Abstrak

This research aims to know and describe the application of human relation leadership in PT. Persero Jasa Raharja Sultra Branch, to know and describe the quality of service at PT. Persero Jasa Raharja Sultra Branch. The research method used in this research is a qualitative descriptive, the informant in this research is head of chairman of PT. Persero Jasa Raharja Sultra Branch, Mobile Service PT. Persero Jasa Raharja Sultra Branch, 3 people as Additional informen. Primary and secondary data sources. Technical interview, observation and documentation. While the data analysis techniques used in qualitative descriptive research. The results showed that the application of human relation leadership of PT. Persero Jasa Raharja Sultra Branch is considered not good enough. The implementation of the human relation leadership concept has not been fully implemented, where the level of implementation can be seen from several dimensions, namely: (1) communication (2) motivation (3) responsibility (4) empathy. Through the implementation of human relation of leadership in PT. Persero Jasa Raharja Sultra Branch is considered not yet able to encourage in improving the quality of service to the community. The quality of service has not been carried out completely, so it is considered not good enough, where the quality of service indicators consist of: (1) effective (2) simple (3) openness (4) responsive.

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  • Universitas Halu Oleo
  • National Research and Innovation Agency
  • Universitas Airlangga
  • Universitas Gadjah Mada
  • Universiti Teknologi MARA
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Jopang JopangUniversitas Halu Oleo6
Sartono SartonoAfiliasi tidak diketahui4
Bakri YusufUniversitas Halu Oleo3
Megawati Asrul TawuloUniversitas Halu Oleo2
Faturachman Alputra SudirmanUniversitas Halu Oleo2
Zulfiah LarisuUniversitas Halu Oleo2
Masrul MasrulUniversitas Halu Oleo2
Fera Tri SusilawatyUniversitas Halu Oleo2
Sitti HarminUniversitas Halu Oleo2
M Najib HusainAfiliasi tidak diketahui2
Harnina RidwanUniversitas Halu Oleo2
Ambo UpeUniversitas Halu Oleo2
Justawan JustawanAfiliasi tidak diketahui2
Arifin UthaUniversitas Halu Oleo2
Aminuddin AminuddinAfiliasi tidak diketahui2
Elin NurainiNational Research and Innovation Agency1
Sihana SihanaUniversitas Gadjah Mada1
Darsono DarsonoNational Research and Innovation Agency1
Saefurrochman SaefurrochmanNational Research and Innovation Agency1
Rajendra Satriya UtamaUniversitas Gadjah Mada1
Eva HariyantiUniversitas Airlangga1
Indra Kharisma RaharjanaUniversitas Airlangga1
Army JustitiaUniversitas Airlangga1
Faried EffendyUniversitas Airlangga1
Shukor Sanim Mohd FauziUniversiti Teknologi MARA1
Airlangga Dwi SatrioAfiliasi tidak diketahui1
Vabela Dwi SeravinAfiliasi tidak diketahui1
Badrus ZamanAfiliasi tidak diketahui1
Amin TundaUniversitas Halu Oleo1
Esri EsriAfiliasi tidak diketahui1
Herman HalikaAfiliasi tidak diketahui1
Marlinda MarlindaAfiliasi tidak diketahui1
Asriani AsrianiAfiliasi tidak diketahui1
Laode RolisAfiliasi tidak diketahui1
Rahman RahmanAfiliasi tidak diketahui1
Suharty RoslanUniversitas Halu Oleo1
WaOde Sitti MarlindoAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/rezpublica/oai, pertama di-harvest 8 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">PENERAPAN KONSEP HUMAN RELATION PIMPINAN DALAM MENINGKATKAN KUALITAS PELAYANAN (STUDI PADA PT. PERSERO JASA RAHARJA CABANG SULTRA)</dc:title>
	<dc:creator>Ningsih, Siska Rahayu</dc:creator>
	<dc:creator>Tarifu, La</dc:creator>
	<dc:creator>Taufik, Taufik</dc:creator>
	<dc:subject xml:lang="en-US">Public Administration</dc:subject>
	<dc:subject xml:lang="en-US">Human Relation; leadership; service</dc:subject>
	<dc:description xml:lang="en-US">This research aims to know and describe the application of human relation leadership in PT. Persero Jasa Raharja Sultra Branch, to know and describe the quality of service at PT. Persero Jasa Raharja Sultra Branch. The research method used in this research is a qualitative descriptive, the informant in this research is head of chairman of PT. Persero Jasa Raharja Sultra Branch, Mobile Service PT. Persero Jasa Raharja Sultra Branch, 3 people as Additional informen. Primary and secondary data sources. Technical interview, observation and documentation. While the data analysis techniques used in qualitative descriptive research. The results showed that the application of human relation leadership of PT. Persero Jasa Raharja Sultra Branch is considered not good enough. The implementation of the human relation leadership concept has not been fully implemented, where the level of implementation can be seen from several dimensions, namely: (1) communication (2) motivation (3) responsibility (4) empathy. Through the implementation of human relation of leadership in PT. Persero Jasa Raharja Sultra Branch is considered not yet able to encourage in improving the quality of service to the community. The quality of service has not been carried out completely, so it is considered not good enough, where the quality of service indicators consist of: (1) effective (2) simple (3) openness (4) responsive.         </dc:description>
	<dc:publisher xml:lang="en-US">Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2020-06-04</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">qualitative methods</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/rezpublica/article/view/13602</dc:identifier>
	<dc:identifier>10.33772/rzp.v6i2.13602</dc:identifier>
	<dc:source xml:lang="en-US">REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan  Hubungan Internasional; Vol 6, No 2 (2020): Juny-August; 8-18</dc:source>
	<dc:source>2460-058X</dc:source>
	<dc:source>10.33772/rzp.v6i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/rezpublica/article/view/13602/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2020 Siska Rahayu Ningsih, La Tarifu, Taufik Taufik</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>