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Strategi Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Kendari Dalam Meningkatkan Kualitas Pelayanan Perizinan

REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional · Vol. 6 No. 3 (2020) · hlm. 52–62

DOI
10.33772/rzp.v6i3.16014
ISSN
2460-058X
Terbit
2020-10-06
Penerbit
Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo
Bahasa
eng
Lisensi
creativecommons.org/licenses/by/4.0

Abstrak

This study aims to find out and describe the Strategy of the Investment Office and One Stop Services in the City of Kendari. The research method used is descriptive qualitative research, a description of the results of interview observations and documentation studies, so as to be able to describe various matters relating to the Strategy of Improving the Quality of Licensing Services Data that has been obtained are analyzed qualitatively and described in descriptive form. The results showed that the DPMPTSP strategy in improving the quality of licensing services in terms of the competence of the apparatus, SOP and SPM, facilities and infrastructure had been running quite well but the implementation was not optimal and had not shown the maximum results needed to be increased in the provision of training, service providers still pay attention to procedures prevailing as well as service recipients, the lack of available facilities, in terms of improving service quality in terms of the dimensions of reliability, responsiveness, assurance, empathy, and physical products as a whole have tried to do as much as possible even though there are still employees / service providers who have not find out about licensing completely.

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  • National Research and Innovation Agency
  • Universitas Airlangga
  • Universitas Halu Oleo
  • Universitas Gadjah Mada
  • Universiti Teknologi MARA
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Sartono SartonoAfiliasi tidak diketahui6
Aminuddin AminuddinAfiliasi tidak diketahui2
Jamal BakeAfiliasi tidak diketahui2
Mazriani MazrianiAfiliasi tidak diketahui2
Elin NurainiNational Research and Innovation Agency1
Sihana SihanaUniversitas Gadjah Mada1
Darsono DarsonoNational Research and Innovation Agency1
Saefurrochman SaefurrochmanNational Research and Innovation Agency1
Rajendra Satriya UtamaUniversitas Gadjah Mada1
Eva HariyantiUniversitas Airlangga1
Indra Kharisma RaharjanaUniversitas Airlangga1
Army JustitiaUniversitas Airlangga1
Faried EffendyUniversitas Airlangga1
Shukor Sanim Mohd FauziUniversiti Teknologi MARA1
Airlangga Dwi SatrioAfiliasi tidak diketahui1
Vabela Dwi SeravinAfiliasi tidak diketahui1
Badrus ZamanAfiliasi tidak diketahui1
Amriani YusufAfiliasi tidak diketahui1
Asriani AsrianiAfiliasi tidak diketahui1
Liwaul LiwaulUniversitas Halu Oleo1
Jopang JopangUniversitas Halu Oleo1
La Ode AslimUniversitas Halu Oleo1
La Ode Muhammad ElwanAfiliasi tidak diketahui1
Erni QomariyahAfiliasi tidak diketahui1
Muh. YusufAfiliasi tidak diketahui1
Yeyen Aknes SaputriAfiliasi tidak diketahui1
La ManguntaraAfiliasi tidak diketahui1
Musayyana MusayyanaAfiliasi tidak diketahui1
Suriyani SuriyaniAfiliasi tidak diketahui1
Retno Wulan SariAfiliasi tidak diketahui1
Reschy Yunita NingsihAfiliasi tidak diketahui1
Siti Rahmatul Mina Eba SaputriAfiliasi tidak diketahui1
Muh FadillahAfiliasi tidak diketahui1
Dandy DandyAfiliasi tidak diketahui1
Miranda mirandaAfiliasi tidak diketahui1
Rahman RahmanAfiliasi tidak diketahui1
Husnul KhatimahAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/rezpublica/oai, pertama di-harvest 1 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Strategi Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Kendari Dalam Meningkatkan Kualitas Pelayanan Perizinan</dc:title>
	<dc:creator>Alnur, Nurlaila</dc:creator>
	<dc:creator>Justawan, Justawan</dc:creator>
	<dc:creator>Taufik, Taufik</dc:creator>
	<dc:subject xml:lang="en-US">Public Administration</dc:subject>
	<dc:subject xml:lang="en-US">Strategy; Service quality; Licensing</dc:subject>
	<dc:description xml:lang="en-US">This study aims to find out and describe the Strategy of the Investment Office and One Stop Services in the City of Kendari.  The research method used is descriptive qualitative research, a description of the results of interview observations and documentation studies, so as to be able to describe various matters relating to the Strategy of Improving the Quality of Licensing Services Data that has been obtained are analyzed qualitatively and described in descriptive form. The results showed that the DPMPTSP strategy in improving the quality of licensing services in terms of the competence of the apparatus, SOP and SPM, facilities and infrastructure had been running quite well but the implementation was not optimal and had not shown the maximum results needed to be increased in the provision of training, service providers still pay attention to procedures  prevailing as well as service recipients, the lack of available facilities, in terms of improving service quality in terms of the dimensions of reliability, responsiveness, assurance, empathy, and physical products as a whole have tried to do as much as possible even though there are still employees / service providers who have not  find out about licensing completely.</dc:description>
	<dc:publisher xml:lang="en-US">Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2020-10-06</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:type xml:lang="en-US">qualitative methods</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs.uho.ac.id/index.php/rezpublica/article/view/16014</dc:identifier>
	<dc:identifier>10.33772/rzp.v6i3.16014</dc:identifier>
	<dc:source xml:lang="en-US">REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan &amp; Hubungan Internasional; Vol 6, No 3 (2020): September-November; 52-62</dc:source>
	<dc:source>2460-058X</dc:source>
	<dc:source>10.33772/rzp.v6i3</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/rezpublica/article/view/16014/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2020 Nurlaila Alnur, Justawan Justawan, Taufik Taufik</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>