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Jurnal

Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian di Puskesmas Sentani dan Puskesmas Waena, Provinsi Papua

JURNAL BIOLOGI PAPUA · Vol. 14 No. 1 (2022) · pp. 56–64

DOI
10.31957/jbp.1356
ISSN
2503-0450, 2086-3314
Published
2022-05-16
Publisher
Jurusan Biologi FMIPA Universitas Cenderawasih
Language
eng

Abstract

Patient satisfaction is a level of patient feeling that arises as a result of the performance of health services that their received after compared to the expectation. Pharmaceutical service is a form of direct and responsible service to patients related to pharmaceutical preparations with the aim of achieving definite results to improve the quality of life of patients. This research was conducted at the Sentani Health Center and Waena Health Center in July-August 2020,This study used descriptive survey method, sampling with purposive sampling method. Data will be obtained through questionnaires which distributed to respondents who meet the research inclusion criteria. The results showed that as many as 200 respondents are satisfied with the quality of pharmaceutical services at the Sentani Health Center and the Waena Health Center, for the five consecutive dimensions as follows Reliability with a score of 4.05 and 4.15, Responsiveness with a score of 4.07 and 4.20, Confidence with a score of 4.11 and 4.00, Empathy with a score of 4.07 and 4.00, and Tangible 4.17 and 4.18, respectively. This means that patients and their families are satisfied with pharmaceutical services at the Sentani and Waena health centers in Jayapura, Papua.Key words: patient satisfaction; pharmaceutical services; Sentani Health Center; Jayapura.Â

Collaboration network of the authors

35 authors · 155 co-authorship links

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Co-authorOrganisationJoint articles
Rani D. PratiwiAffiliation unknown3
Rusnaeni RusnaeniAffiliation unknown3
Eva Susanty SimaremareAffiliation unknown2
Septriyanto DirgantaraAffiliation unknown2
Rani Dewi PratiwiAffiliation unknown2
Deshinta S. NataliaAffiliation unknown1
Eva S. SimaremareAffiliation unknown1
Verena AgustiniAffiliation unknown1
Jane AwomAffiliation unknown1
Susan WopiAffiliation unknown1
Noviana HallikAffiliation unknown1
Risma PayungAffiliation unknown1
Aris A.L. ToruanAffiliation unknown1
Felycitae E. AppaAffiliation unknown1
Nur F. BakriAffiliation unknown1
RusnaeniAffiliation unknown1
Sarce M. SasarariAffiliation unknown1
Allowisya FutwembunAffiliation unknown1
Khoirul HudaAffiliation unknown1
Qonita A. NisaAffiliation unknown1
Yuliana R. YabansabraAffiliation unknown1
Tatang SutarmanAffiliation unknown1
Andre M. WorabaiAffiliation unknown1
Dimas A. SyafrudinAffiliation unknown1
Fadil M. Al RidhaAffiliation unknown1
Karlin MansumberAffiliation unknown1
Kristina I. RahailAffiliation unknown1
Marselina E. KotenAffiliation unknown1
Muhammad M. KhalilAffiliation unknown1
Ota M. RumainumAffiliation unknown1
Pitera WendaAffiliation unknown1
Sarhana R.A. SaidAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ejournal.uncen.ac.id/index.php/JBP/oai, first harvested 1 Nov 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian di Puskesmas Sentani dan Puskesmas Waena, Provinsi Papua</dc:title>
	<dc:creator>Riana, Ega</dc:creator>
	<dc:creator>Gunawan, Elsye</dc:creator>
	<dc:creator>Bakrie, Nur F.</dc:creator>
	<dc:description xml:lang="en-US">Patient satisfaction is a level of patient feeling that arises as a result of the performance of health services that their received after compared to the expectation. Pharmaceutical service is a form of direct and responsible service to patients related to pharmaceutical preparations with the aim of achieving definite results to improve the  quality of life of patients. This research was conducted at the Sentani Health Center and Waena Health Center in July-August 2020,This study used descriptive survey method, sampling with purposive sampling method. Data will be obtained through questionnaires which distributed to respondents who meet the research inclusion criteria. The results showed that as many as 200 respondents are satisfied with the quality of pharmaceutical services at the Sentani Health Center and the Waena Health Center, for the five consecutive dimensions as follows Reliability with a score of 4.05 and 4.15, Responsiveness with a score of 4.07 and 4.20, Confidence with a score of 4.11 and 4.00, Empathy with a score of 4.07 and 4 .00, and Tangible 4.17 and 4.18, respectively. This means that patients and their families are satisfied with pharmaceutical services at the Sentani and Waena health centers in Jayapura, Papua.Key words: patient satisfaction; pharmaceutical services; Sentani Health Center; Jayapura. </dc:description>
	<dc:publisher xml:lang="en-US">Jurusan Biologi FMIPA Universitas Cenderawasih</dc:publisher>
	<dc:date>2022-05-16</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ejournal.uncen.ac.id/index.php/JBP/article/view/1356</dc:identifier>
	<dc:identifier>10.31957/jbp.1356</dc:identifier>
	<dc:source xml:lang="en-US">JURNAL BIOLOGI PAPUA; Vol. 14 No. 1 (2022); 56-64</dc:source>
	<dc:source xml:lang="id-ID">Jurnal Biologi Papua; Vol 14 No 1 (2022); 56-64</dc:source>
	<dc:source>2503-0450</dc:source>
	<dc:source>2086-3314</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ejournal.uncen.ac.id/index.php/JBP/article/view/1356/1686</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 JURNAL BIOLOGI PAPUA</dc:rights>
</oai_dc:dc>