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Analisis Keberterimaan Pengguna Taring Dukcapil Menggunakan Metode Technology Acceptance Model (TAM), Delone & Mclean dan Importance Performance Analysis (IPA)

Jurnal Teknologi Informasi dan Ilmu Komputer (JTIIK) · Vol. 9 No. 5 (2022) · pp. 1091–1100

DOI
10.25126/jtiik.2022956255
ISSN
2528-6579, 2355-7699
Published
2022-10-31
Publisher
Fakultas Ilmu Komputer, Universitas Brawijaya
Language
id

Abstract

Permohonan layanan Administrasi Kependudukan dan Catatan Sipil (Dukcapil) di Kota Denpasar setiap harinya rata-rata 400 permohonan, sehingga terjadi penumpukan antrian setiap harinya. Untuk mengatasi hal tersebut Dinas Dukcapil Kota Denpasar mengembangkan aplikasi Taring Dukcapil (Pendaftaran Daring Administrasi Kependudukan dan Pencatatan Sipil), yaitu sistem informasi yang memfasilitasi layanan administrasi Dukcapil secara daring di Kota Denpasar. Namun pada implementasinya pengaduan terhadap penggunaan aplikasi Taring Dukcapil sangat tinggi. Dengan adanya hal tersebut, maka perlu dilakukan analisis terhadap keberterimaan pengguna aplikasi Taring Dukcapil. Keberterimaan pengguna terhadap penerapan suatu sistem informasi merupakan salah satu faktor penting yang mempengaruhi kesuksesan implementasi sebuah sistem informasi. Penelitian ini menggunakan metode Technology Acceptance Model (TAM), DeLone & McLean dan Importance Performance Analysis (IPA). Pengambilan sampel dilakukan dengan teknik Incidental Sampling menggunakan instrumen kuesioner. Responden merupakan masyarakat yang mengambil hasil cetak dokumen di Dinas Dukcapil. Jumlah sampel sebanyak 395 responden, dihasilkan dari rumus Slovin berdasarkan populasi jumlah akun pada Taring Dukcapil sebanyak 33.175 pengguna. Hasil analisis IPA yaitu analisis kesesuaian sebesar 98% dan analisis kesenjangan kinerja terhadap kepentingan pengguna memiliki gap sebesar -0,06 serta analisis kuadran terdapat 2 indikator yang menjadi prioritas peningkatan kinerja. Beberapa rekomendasi yang dihasilkan yaitu menampilkan informasi Standar Operasional Prosedur (SOP) serta menerapkan Tanda Tangan Elektronik (TTE) hingga tingkat Kepala Desa / Lurah. AbstractApplications for Population and Civil Registry Administration (Dukcapil) services in Denpasar City are an average of 400 applications every day, resulting in a buildup of queues every day. To overcome this, the Denpasar City Dukcapil Service developed the Taring Dukcapil application (Online Registration for Population Administration and Civil Registration), which is an information system that facilitates Dukcapil administration services online in Denpasar City. However, in its implementation, complaints against the use of the Taring Dukcapil application are very high. With this in mind, it is necessary to analyze the user acceptance of the Taring Dukcapil application. User acceptance of the implementation of an information system is one of the important factors that affect the successful implementation of an information system. This study uses the Technology Acceptance Model (TAM), DeLone & McLean and Importance Performance Analysis (IPA) methods. Sampling was done by Incidental Sampling technique using a questionnaire instrument. Respondents are people who take printed documents at the Dukcapil Service. The number of samples is 395 respondents, resulting from the Slovin formula based on the population of 33,175 users accounts at Taring Dukcapil. The results of the IPA analysis, namely the conformity analysis of 98% and the analysis of the performance gap on the interests of the user have a gap of -0.06 and the quadrant analysis there are 2 indicators that are the priority of improving performance. Several recommendations were made, namely displaying information on Standard Operating Procedures (SOP) and applying Electronic Signatures (TTE) to the Village Head/Lurah level.

Collaboration network of the authors

12 authors · 21 co-authorship links

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  • Universitas Pendidikan Ganesha
  • Affiliation unknown
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  • Same organisation
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Co-authorOrganisationJoint articles
I Made Gede SunaryaUniversitas Pendidikan Ganesha2
Putu Hendra SuputraUniversitas Pendidikan Ganesha2
I Made Dendi MaysanjayaUniversitas Pendidikan Ganesha1
I Made Ardwi PradnyanaUniversitas Pendidikan Ganesha1
Gede Aditra PradnyanaUniversitas Pendidikan Ganesha1
Nyoman Sutrisna JanureksaUniversitas Pendidikan Ganesha1
⁠I Made CandiasaUniversitas Pendidikan Ganesha1
Ni Made Rai MaryatiUniversitas Pendidikan Ganesha1
I Wayan GunayaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://jtiik.ub.ac.id/index.php/jtiik/en/oai, first harvested 27 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="id">Analisis Keberterimaan Pengguna Taring Dukcapil Menggunakan Metode Technology Acceptance Model (TAM), Delone &amp; Mclean dan Importance Performance Analysis (IPA)</dc:title>
	<dc:creator xml:lang="id">Winaya, Ayu Nyoman Waisantini</dc:creator>
	<dc:creator xml:lang="id">Setemen, Komang</dc:creator>
	<dc:creator xml:lang="id">Kesiman, Made WIndu Antara</dc:creator>
	<dc:description xml:lang="id">Permohonan layanan Administrasi Kependudukan dan Catatan Sipil (Dukcapil) di Kota Denpasar setiap harinya rata-rata 400 permohonan, sehingga terjadi penumpukan antrian setiap harinya. Untuk mengatasi hal tersebut Dinas Dukcapil Kota Denpasar mengembangkan aplikasi Taring Dukcapil (Pendaftaran Daring Administrasi Kependudukan dan Pencatatan Sipil), yaitu sistem informasi yang memfasilitasi layanan administrasi Dukcapil secara daring di Kota Denpasar. Namun pada implementasinya pengaduan terhadap penggunaan aplikasi Taring Dukcapil sangat tinggi. Dengan adanya hal tersebut, maka perlu dilakukan analisis terhadap keberterimaan pengguna aplikasi Taring Dukcapil. Keberterimaan pengguna terhadap penerapan suatu sistem informasi merupakan salah satu faktor penting yang mempengaruhi kesuksesan implementasi sebuah sistem informasi. Penelitian ini menggunakan metode Technology Acceptance Model (TAM), DeLone &amp;amp; McLean dan Importance Performance Analysis (IPA). Pengambilan sampel dilakukan dengan teknik Incidental Sampling menggunakan instrumen kuesioner. Responden merupakan masyarakat yang mengambil hasil cetak dokumen di Dinas Dukcapil. Jumlah sampel sebanyak 395 responden, dihasilkan dari rumus Slovin berdasarkan populasi jumlah akun pada Taring Dukcapil sebanyak 33.175 pengguna. Hasil analisis IPA yaitu analisis kesesuaian sebesar 98% dan analisis kesenjangan kinerja terhadap kepentingan pengguna memiliki gap sebesar -0,06 serta analisis kuadran terdapat 2 indikator yang menjadi prioritas peningkatan kinerja. Beberapa rekomendasi yang dihasilkan yaitu menampilkan informasi Standar Operasional Prosedur (SOP) serta menerapkan Tanda Tangan Elektronik (TTE) hingga tingkat Kepala Desa / Lurah. AbstractApplications for Population and Civil Registry Administration (Dukcapil) services in Denpasar City are an average of 400 applications every day, resulting in a buildup of queues every day. To overcome this, the Denpasar City Dukcapil Service developed the Taring Dukcapil application (Online Registration for Population Administration and Civil Registration), which is an information system that facilitates Dukcapil administration services online in Denpasar City. However, in its implementation, complaints against the use of the Taring Dukcapil application are very high. With this in mind, it is necessary to analyze the user acceptance of the Taring Dukcapil application. User acceptance of the implementation of an information system is one of the important factors that affect the successful implementation of an information system. This study uses the Technology Acceptance Model (TAM), DeLone &amp;amp; McLean and Importance Performance Analysis (IPA) methods. Sampling was done by Incidental Sampling technique using a questionnaire instrument. Respondents are people who take printed documents at the Dukcapil Service. The number of samples is 395 respondents, resulting from the Slovin formula based on the population of 33,175 users accounts at Taring Dukcapil. The results of the IPA analysis, namely the conformity analysis of 98% and the analysis of the performance gap on the interests of the user have a gap of -0.06 and the quadrant analysis there are 2 indicators that are the priority of improving performance. Several recommendations were made, namely displaying information on Standard Operating Procedures (SOP) and applying Electronic Signatures (TTE) to the Village Head/Lurah level.</dc:description>
	<dc:publisher xml:lang="en">Fakultas Ilmu Komputer, Universitas Brawijaya</dc:publisher>
	<dc:date>2022-10-31</dc:date>
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	<dc:identifier>10.25126/jtiik.2022956255</dc:identifier>
	<dc:source xml:lang="id">Jurnal Teknologi Informasi dan Ilmu Komputer; Vol 9 No 5: Oktober 2022; 1091-1100</dc:source>
	<dc:source xml:lang="en">Jurnal Teknologi Informasi dan Ilmu Komputer; Vol. 9 No. 5: Oktober 2022; 1091-1100</dc:source>
	<dc:source>2528-6579</dc:source>
	<dc:source>2355-7699</dc:source>
	<dc:source>10.25126/jtiik.202295</dc:source>
	<dc:language>id</dc:language>
	<dc:relation>https://jtiik.ub.ac.id/index.php/jtiik/article/view/6255/pdf</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2022 Jurnal Teknologi Informasi dan Ilmu Komputer</dc:rights>
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