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Jurnal

Optimalisasi Pelayanan Publik di Balai Pendidikan & Pelatihan Keagamaan Papua

JURNAL EKOLOGI BIROKRASI · Vol. 13 No. 2 (2024) · pp. 84–92

DOI
10.31957/jeb.v13i2.4364
ISSN
2654-7864, 2338-705X
Published
2024-07-22
Publisher
Program Doktor Ilmu Sosial Universitas Cenderawasih
Language
eng

Abstract

The Papua Religious Education and Training Center plays an important role in developing the competence of the State Civil Apparatus based on Law Number 20 of 2023 concerning the State Civil Apparatus. There are many challenges faced in various improvements in public services, including problems related to training program planning, availability of infrastructure and limited budgets. If these obstacles are not managed well, they will have a negative impact on the State Civil Apparatus performance. This research aims to analyze superior public services, supporting and inhibiting factors and recommend models for optimizing superior public services at the Papua Religious Education and Training Center. Through the literature study method, we found that: Tangibles or physical evidence still needs to be completed. Reliability of human resources, training facilities, consumption services for participants and post-training services need to be improved; Responsiveness is quite good; Assurance and certainty of employee capabilities continues to be improved; Empathy is good. Supporting factors such as competent human resources, effective management systems, collaboration with stakeholders, and advanced information and communication technology, will improve the quality of the State Civil Apparatus and their performance; Inhibiting factors such as budget limitations, lack of facilities and infrastructure, as well as cultural differences in the Papuan context, can interfere with improving service quality. The superior public service optimization model that can be implemented at the Papua Religious Education and Training Center is: Building physical facilities, increasing human resources and training facilities, increasing responsiveness, regular monitoring and evaluation, and increasing output by holding training in district/city areas.

Keywords

Collaboration network of the authors

20 authors · 58 co-authorship links

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Co-authorOrganisationJoint articles
Hiskia C.M. SapioperAffiliation unknown2
Nur AedahAffiliation unknown2
Marlina FlassyAffiliation unknown1
Simon Abdi K. FrankAffiliation unknown1
Usman IdrisAffiliation unknown1
Akbar SiloAffiliation unknown1
Untung MuhdiartaAffiliation unknown1
Yulianus IndouwAffiliation unknown1
Agustina Ivonne PoliAffiliation unknown1
MARCELIANUS JOHANES BELEKUBUNAffiliation unknown1
Jimmy Soter ReyaanAffiliation unknown1
Renida J. TorobiAffiliation unknown1
Dian Maya SeptyaningtiasAffiliation unknown1
Wagus HidayatAffiliation unknown1
Dorthea RenyaanAffiliation unknown1
Yusuf Gabriel ManiagasiAffiliation unknown1
Beatus TambaipAffiliation unknown1
Yantho MuraferAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ejournal.uncen.ac.id/index.php/JEB/oai, first harvested 1 Nov 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Optimalisasi Pelayanan Publik di Balai Pendidikan &amp; Pelatihan Keagamaan Papua</dc:title>
	<dc:creator>Manga’pan, Yotan</dc:creator>
	<dc:creator>Saa, Septinus</dc:creator>
	<dc:subject xml:lang="en-US">Optimization</dc:subject>
	<dc:subject xml:lang="en-US">Public Services</dc:subject>
	<dc:subject xml:lang="en-US">Religious Education &amp; Training Center</dc:subject>
	<dc:subject xml:lang="en-US">Jayapura</dc:subject>
	<dc:subject xml:lang="en-US">Papua</dc:subject>
	<dc:description xml:lang="en-US">The Papua Religious Education and Training Center plays an important role in developing the competence of the State Civil Apparatus based on Law Number 20 of 2023 concerning the State Civil Apparatus. There are many challenges faced in various improvements in public services, including problems related to training program planning, availability of infrastructure and limited budgets. If these obstacles are not managed well, they will have a negative impact on the State Civil Apparatus performance. This research aims to analyze superior public services, supporting and inhibiting factors and recommend models for optimizing superior public services at the Papua Religious Education and Training Center. Through the literature study method, we found that: Tangibles or physical evidence still needs to be completed. Reliability of human resources, training facilities, consumption services for participants and post-training services need to be improved; Responsiveness is quite good; Assurance and certainty of employee capabilities continues to be improved; Empathy is good. Supporting factors such as competent human resources, effective management systems, collaboration with stakeholders, and advanced information and communication technology, will improve the quality of the State Civil Apparatus and their performance; Inhibiting factors such as budget limitations, lack of facilities and infrastructure, as well as cultural differences in the Papuan context, can interfere with improving service quality. The superior public service optimization model that can be implemented at the Papua Religious Education and Training Center is: Building physical facilities, increasing human resources and training facilities, increasing responsiveness, regular monitoring and evaluation, and increasing output by holding training in district/city areas.</dc:description>
	<dc:publisher xml:lang="en-US">Program Doktor Ilmu Sosial Universitas Cenderawasih</dc:publisher>
	<dc:date>2024-07-22</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ejournal.uncen.ac.id/index.php/JEB/article/view/4364</dc:identifier>
	<dc:identifier>10.31957/jeb.v13i2.4364</dc:identifier>
	<dc:source xml:lang="en-US">JURNAL EKOLOGI BIROKRASI; Vol. 13 No. 2 (2025): Agustus 2025 ; 84-92</dc:source>
	<dc:source xml:lang="id-ID">JURNAL EKOLOGI BIROKRASI; Vol 13 No 2 (2025): Agustus 2025 ; 84-92</dc:source>
	<dc:source>2654-7864</dc:source>
	<dc:source>2338-705X</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ejournal.uncen.ac.id/index.php/JEB/article/view/4364/3215</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2025 JURNAL EKOLOGI BIROKRASI</dc:rights>
</oai_dc:dc>