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Evaluasi Kinerja Pelayanan Publik dalam Pengelolaan Infrastruktur Jalan di Kota Jayapura

JURNAL EKOLOGI BIROKRASI · Vol. 14 No. 2 (2026) · pp. 12–29

DOI
10.31957/jeb.v14i2.6031
ISSN
2654-7864, 2338-705X
Published
2026-08-23
Publisher
Program Doktor Ilmu Sosial Universitas Cenderawasih
Language
eng

Abstract

Road infrastructure management is essential for public service delivery, regional connectivity, and sustainable development. This study evaluates public service performance in road infrastructure management in Jayapura City, identifies influencing factors, and proposes strategies for service improvement. A qualitative case study was conducted at the Papua Provincial Public Works and Spatial Planning Agency. Data were collected through in-depth interviews, observations, focus group discussions, and document analysis. Thematic analysis examined five performance dimensions: effectiveness, efficiency, accountability, responsiveness, and service quality, supported by SWOT analysis. The findings indicate that provincial road management benefits from program planning, strategic prioritization, technical coordination, supervision, and quality control. However, service performance remains constrained by budget uncertainty, delayed project preparation, fragmented complaint management, and inadequate preventive maintenance. Geographical conditions, weather variability, interagency coordination, and customary land rights further influence service delivery. The study concludes that road infrastructure performance should be assessed not only through physical project completion but also through service quality and sustainability. Improving performance requires stronger organizational capacity, integrated planning and budgeting, risk-based quality control, community participation, and sustainable maintenance practices. These findings highlight the importance of integrating institutional performance, infrastructure governance, and community needs in public service delivery.

Keywords

Collaboration network of the authors

40 authors · 102 co-authorship links · showing the 40 most connected

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Co-authorOrganisationJoint articles
Untung MuhdiartaAffiliation unknown13
Nur AedahAffiliation unknown9
Vince TebayAffiliation unknown5
Hiskia C.M. SapioperAffiliation unknown4
Renida J. TorobiAffiliation unknown2
Yusuf Gabriel ManiagasiAffiliation unknown2
RENIDA JOZELINA TOROBIAffiliation unknown2
Agustinus FatemAffiliation unknown2
Hana S. HikoyabiAffiliation unknown2
Beautus TambaipAffiliation unknown2
Yohanis MomotAffiliation unknown2
Abdul Rahman BasriAffiliation unknown2
TommiAffiliation unknown1
Rasi Kasim SamosirAffiliation unknown1
Inriyanti Sri Pertiwi GintingAffiliation unknown1
Anggrainy Togi Marito SiregarAffiliation unknown1
Anggraeni Permata SariAffiliation unknown1
Estiko Tri WiradyoAffiliation unknown1
Akhmad KadirAffiliation unknown1
Rustan SaruAffiliation unknown1
Yundi HafizriandaAffiliation unknown1
Andry AndryAffiliation unknown1
Muhammad Musa'adAffiliation unknown1
Hendrik R. SipahutarAffiliation unknown1
Jerry KoagouwAffiliation unknown1
Septinus SaaAffiliation unknown1
Yulianus IndouwAffiliation unknown1
Rudolf Heli KumbubuiAffiliation unknown1
Piter KendekAffiliation unknown1
Semuel SiriwaAffiliation unknown1
Andius ElokpereAffiliation unknown1
Robert L. N. AwiAffiliation unknown1
Hans Z KaiwaiAffiliation unknown1
Robby K AwiAffiliation unknown1
Alberto Freed ItaarAffiliation unknown1
Hans Z KaiwaiAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ejournal.uncen.ac.id/index.php/JEB/oai, first harvested 1 Nov 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Evaluasi Kinerja Pelayanan Publik dalam Pengelolaan Infrastruktur Jalan di Kota Jayapura</dc:title>
	<dc:creator>Yoman, Girius</dc:creator>
	<dc:creator>Silo, Akbar</dc:creator>
	<dc:creator>Ohoiwutun, Yosephina</dc:creator>
	<dc:creator>Simbiak, Irja Tobawan</dc:creator>
	<dc:subject xml:lang="en-US">Performance Evaluation</dc:subject>
	<dc:subject xml:lang="en-US">Public Services</dc:subject>
	<dc:subject xml:lang="en-US">Road Infrastructure</dc:subject>
	<dc:subject xml:lang="en-US">Infrastructure Governance</dc:subject>
	<dc:subject xml:lang="en-US">Jayapura City</dc:subject>
	<dc:description xml:lang="en-US">Road infrastructure management is essential for public service delivery, regional connectivity, and sustainable development. This study evaluates public service performance in road infrastructure management in Jayapura City, identifies influencing factors, and proposes strategies for service improvement. A qualitative case study was conducted at the Papua Provincial Public Works and Spatial Planning Agency. Data were collected through in-depth interviews, observations, focus group discussions, and document analysis. Thematic analysis examined five performance dimensions: effectiveness, efficiency, accountability, responsiveness, and service quality, supported by SWOT analysis. The findings indicate that provincial road management benefits from program planning, strategic prioritization, technical coordination, supervision, and quality control. However, service performance remains constrained by budget uncertainty, delayed project preparation, fragmented complaint management, and inadequate preventive maintenance. Geographical conditions, weather variability, interagency coordination, and customary land rights further influence service delivery. The study concludes that road infrastructure performance should be assessed not only through physical project completion but also through service quality and sustainability. Improving performance requires stronger organizational capacity, integrated planning and budgeting, risk-based quality control, community participation, and sustainable maintenance practices. These findings highlight the importance of integrating institutional performance, infrastructure governance, and community needs in public service delivery.</dc:description>
	<dc:publisher xml:lang="en-US">Program Doktor Ilmu Sosial Universitas Cenderawasih</dc:publisher>
	<dc:date>2026-08-23</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ejournal.uncen.ac.id/index.php/JEB/article/view/6031</dc:identifier>
	<dc:identifier>10.31957/jeb.v14i2.6031</dc:identifier>
	<dc:source xml:lang="en-US">JURNAL EKOLOGI BIROKRASI; Vol. 14 No. 2 (2026): Agustus 2026 [in press]; 12-29</dc:source>
	<dc:source xml:lang="id-ID">JURNAL EKOLOGI BIROKRASI; Vol 14 No 2 (2026): Agustus 2026 [in press]; 12-29</dc:source>
	<dc:source>2654-7864</dc:source>
	<dc:source>2338-705X</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ejournal.uncen.ac.id/index.php/JEB/article/view/6031/3860</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2026 JURNAL EKOLOGI BIROKRASI</dc:rights>
</oai_dc:dc>