Analisis Customer Service Dan Kepuasan Pelanggan Berpengruh Pada Penggunaan Livin By Mandiri KCP Jayapura

Srem, Ade Irma; Marlina, Lina

doi:10.56076/jkesp.v9i2.3231

Open access Jurnal

Analisis Customer Service Dan Kepuasan Pelanggan Berpengruh Pada Penggunaan Livin By Mandiri KCP Jayapura

Jurnal Kajian Ekonomi dan Studi Pembangunan · Vol. 9 No. 2 (2022)

DOI: 10.56076/jkesp.v9i2.3231
ISSN: 2355-6323
Published: 2022-08-10
Publisher: Universitas Cenderawasih
Language: eng
License: creativecommons.org/licenses/by-nc-nd/4.0

Abstract

The purpose of this study is to see if customer service and satisfaction are influenced by products. Independent? and Does customer service, in this case the application of technology, and product variations together have an effect on customer satisfaction with Life by Products? Independent? The study was conducted at Bank Mandiri KCP Jayapura Sentra Bisnis using a sample of 104 respondents and the saturated sample technique. This study uses the SPSS.27 statistical test tool to test the validity, reliability, and classical assumption tests (normality test, heteroscedasticity test, and multicollinearity test) and uses multiple regression analysis (t test and F test). The results of the statistical test state that the test results The t-count on the Customer Service Variable (X1) has a significance value of 0.009, the Technology Application Application Variable (X2) has a significance value of 0.000, and the Product Variation (X3) has a significance value of 0.029. From the results of the t-test, all independent variables have a significance level > 0.05%, meaning that The three independent variables have a simultaneous positive effect on customer satisfaction in Living by Products. Independent. Then, in the calculated F test, the results of the statistical test state that the Customer Service Variable (X1), Technology Application Application Variable (X2), and Product Variation Variable (X3) state that the calculated F value is 46,798 with the resulting significance value of 0.000b, which is less than 0.05%, meaning that the independent variables jointly have a positive effect on the independent variable, namely Customer Satisfaction with Living by Products. Independent Keywords: customer service, application of technology, product variations, and customer satisfaction

Collaboration network of the authors

8 authors · 14 co-authorship links

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Co-author	Organisation	Joint articles
Muhammad Ibnu	Affiliation unknown	1
Wan Abbas Zakaria	Affiliation unknown	1
Lidya Sari Mas Indah	Affiliation unknown	1
Teguh Endaryanto	Affiliation unknown	1
Rania Alisa Syifawanda Yasmin	Affiliation unknown	1
Dyah Aring Hepiana Lestari	Affiliation unknown	1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ejournal.uncen.ac.id/index.php/JKESP/oai, first harvested 1 Nov 2026, last seen 1 Nov 2026.

Original metadata (oai_dc)

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	<dc:title xml:lang="id-ID">Analisis Customer Service Dan Kepuasan Pelanggan Berpengruh Pada Penggunaan Livin By Mandiri KCP Jayapura</dc:title>
	<dc:creator>Srem, Ade Irma</dc:creator>
	<dc:creator>Marlina, Lina</dc:creator>
	<dc:description xml:lang="id-ID">The purpose of this study is to see if customer service and satisfaction are influenced by products. Independent? and Does customer service, in this case the application of technology, and product variations together have an effect on customer satisfaction with Life by Products? Independent? The study was conducted at Bank Mandiri KCP Jayapura Sentra Bisnis using a sample of 104 respondents and the saturated sample technique. This study uses the SPSS.27 statistical test tool to test the validity, reliability, and classical assumption tests (normality test, heteroscedasticity test, and multicollinearity test) and uses multiple regression analysis (t test and F test). The results of the statistical test state that the test results The t-count on the Customer Service Variable (X1) has a significance value of 0.009, the Technology Application Application Variable (X2) has a significance value of 0.000, and the Product Variation (X3) has a significance value of 0.029. From the results of the t-test, all independent variables have a significance level &amp;gt; 0.05%, meaning that The three independent variables have a simultaneous positive effect on customer satisfaction in Living by Products. Independent. Then, in the calculated F test, the results of the statistical test state that the Customer Service Variable (X1), Technology Application Application Variable (X2), and Product Variation Variable (X3) state that the calculated F value is 46,798 with the resulting significance value of 0.000b, which is less than 0.05%, meaning that the independent variables jointly have a positive effect on the independent variable, namely Customer Satisfaction with Living by Products. Independent
Keywords: customer service, application of technology, product variations, and customer satisfaction</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Cenderawasih</dc:publisher>
	<dc:date>2022-08-10</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:identifier>https://ejournal.uncen.ac.id/index.php/JKESP/article/view/3231</dc:identifier>
	<dc:identifier>10.56076/jkesp.v9i2.3231</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Kajian Ekonomi dan Studi Pembangunan; Vol. 9 No. 2 (2022)</dc:source>
	<dc:source xml:lang="id-ID">Jurnal Kajian Ekonomi dan Studi Pembangunan; Vol 9 No 2 (2022)</dc:source>
	<dc:source>2355-6323</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ejournal.uncen.ac.id/index.php/JKESP/article/view/3231/3551</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2026 Jurnal Kajian Ekonomi dan Studi Pembangunan</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by-nc-nd/4.0</dc:rights>
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