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IMPLEMENTASI PROGRAM PELAYANAN TERPADU SATU PINTU PADA DPMPTSP KABUPATEN PUNCAK JAYA

JURNAL KEBIJAKAN PUBLIK · Vol. 6 No. 3 (2023) · pp. 162–170

DOI
10.31957/jkp.v6i3.4378
ISSN
2338-459X
Published
2023-12-10
Publisher
Universitas Cenderawasih
Language
eng

Abstract

One One-Stop Integrated Service (PTSP) is a policy instructed by the Ministry of Home Affairs to improve public services through the role of local governments. This research aims to analyze the implementation of the PTSP program at the One-Stop Investment and Integrated Service Office (DPMPTSP) of Puncak Jaya Regency in accordance with the Minister of Home Affairs Regulation No. 138 of 2017. This program includes licensing and non-licensing services. With a qualitative approach and descriptive method, this research uses Edward III's policy implementation theory which includes aspects of communication, resources, disposition, and bureaucratic structure. The data collection techniques used are observation, interview, and documentation. Data analysis techniques are in the form of data reduction stages, data presentation, and conclusion drawing and verification. The results showed that communication aspects, such as socialization, had gone well. Human resources are managed by a competent workforce, although the number is limited. Disposition related to program responsibility rests with the DPMPTSP director. In the aspect of bureaucratic structure, permit processing is carried out according to the applicable SOP. A supporting factor for program implementation is the delegation of authority from the regent to the head of DPMPTSP. However, the limited number of human resources is an obstacle to program optimization. The implementation of the PTSP program in Puncak Jaya Regency is considered quite optimal in licensing services. This research confirms the importance of increasing human resources to support program sustainability and improve the quality of public services.

Keywords

Collaboration network of the authors

40 authors · 70 co-authorship links · showing the 40 most connected

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Co-authorOrganisationJoint articles
Akbar SiloAffiliation unknown5
Untung MuhdiartaAffiliation unknown4
Yosephina OhoiwutunAffiliation unknown4
Vince TebayAffiliation unknown3
Hiskia C.M. SapioperAffiliation unknown3
Septinus SaaAffiliation unknown2
Hendrik R. SipahutarAffiliation unknown1
Jerry KoagouwAffiliation unknown1
OKTAVIN RAKKANG KOMBONG DATUAffiliation unknown1
Abner Herry BajariAffiliation unknown1
RENIDA JOZELINA TOROBIAffiliation unknown1
MINSA PRASTOWO PRIYONOAffiliation unknown1
Evin SibulunAffiliation unknown1
David W. TelenggenAffiliation unknown1
Pendius WanimboAffiliation unknown1
Melda SokoyAffiliation unknown1
Cahyo SukarnitoAffiliation unknown1
Lesias Hans Yacobus RonsumbreAffiliation unknown1
Alfius DouwAffiliation unknown1
Iga Putra AmaloAffiliation unknown1
Sutriman SutrimanAffiliation unknown1
Atius KarobaAffiliation unknown1
Zulfikar BintangAffiliation unknown1
Agusta ManiagasiAffiliation unknown1
Evelin Agustina MaraniAffiliation unknown1
Moke WililAffiliation unknown1
Jimmy Soter ReyaanAffiliation unknown1
Nasrullah KutanggasAffiliation unknown1
Mita YuliaAffiliation unknown1
Renida J. TorobyAffiliation unknown1
Slamet SlametAffiliation unknown1
Elsyan R. MarlissaAffiliation unknown1
Kory KoryAffiliation unknown1
Wagus HidayatAffiliation unknown1
Atius GomboAffiliation unknown1
Idham Chalid Daeng NyengkaAffiliation unknown1
Elsyan R. MarissaAffiliation unknown1
Irwan TabuniAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ejournal.uncen.ac.id/index.php/JKP/oai, first harvested 1 Nov 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">IMPLEMENTASI PROGRAM PELAYANAN TERPADU SATU PINTU PADA DPMPTSP KABUPATEN PUNCAK JAYA</dc:title>
	<dc:creator>Soleman Sineri, Sadrak</dc:creator>
	<dc:creator>Aedah, Nur</dc:creator>
	<dc:subject xml:lang="en-US">Implementation</dc:subject>
	<dc:subject xml:lang="en-US">One-stop integrated service</dc:subject>
	<dc:subject xml:lang="en-US">DPMPTSP</dc:subject>
	<dc:subject xml:lang="en-US">puncak jaya</dc:subject>
	<dc:subject xml:lang="en-US">Papua</dc:subject>
	<dc:description xml:lang="en-US">One One-Stop Integrated Service (PTSP) is a policy instructed by the Ministry of Home Affairs to improve public services through the role of local governments. This research aims to analyze the implementation of the PTSP program at the One-Stop Investment and Integrated Service Office (DPMPTSP) of Puncak Jaya Regency in accordance with the Minister of Home Affairs Regulation No. 138 of 2017. This program includes licensing and non-licensing services. With a qualitative approach and descriptive method, this research uses Edward III's policy implementation theory which includes aspects of communication, resources, disposition, and bureaucratic structure. The data collection techniques used are observation, interview, and documentation. Data analysis techniques are in the form of data reduction stages, data presentation, and conclusion drawing and verification. The results showed that communication aspects, such as socialization, had gone well. Human resources are managed by a competent workforce, although the number is limited. Disposition related to program responsibility rests with the DPMPTSP director. In the aspect of bureaucratic structure, permit processing is carried out according to the applicable SOP. A supporting factor for program implementation is the delegation of authority from the regent to the head of DPMPTSP. However, the limited number of human resources is an obstacle to program optimization. The implementation of the PTSP program in Puncak Jaya Regency is considered quite optimal in licensing services. This research confirms the importance of increasing human resources to support program sustainability and improve the quality of public services.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Cenderawasih</dc:publisher>
	<dc:date>2023-12-10</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ejournal.uncen.ac.id/index.php/JKP/article/view/4378</dc:identifier>
	<dc:identifier>10.31957/jkp.v6i3.4378</dc:identifier>
	<dc:source xml:lang="en-US">JURNAL KEBIJAKAN PUBLIK; Vol. 6 No. 3 (2023); 162-170</dc:source>
	<dc:source xml:lang="id-ID">JURNAL KEBIJAKAN PUBLIK; Vol 6 No 3 (2023); 162-170</dc:source>
	<dc:source>2338-459X</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ejournal.uncen.ac.id/index.php/JKP/article/view/4378/2990</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2023 JURNAL KEBIJAKAN PUBLIK</dc:rights>
</oai_dc:dc>