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IMPLEMENTASI PELAYANAN BPJS KESEHATAN DI RUMAH SAKIT MARTHEN INDEY KOTA JAYAPURA

JURNAL KEBIJAKAN PUBLIK · Vol. 7 No. 2 (2024) · pp. 65–75

DOI
10.31957/jkp.v7i2.4422
ISSN
2338-459X
Published
2024-08-15
Publisher
Universitas Cenderawasih
Language
eng

Abstract

The health insurance policy organized by the Health Social Security Organizing Agency (BPJS) based on Presidential Regulation No. 28 Article 1 of 2018 aims to provide all Indonesian people with a great opportunity to protect their health better. This study aims to analyze the health insurance policy (BPJS) at Marthen Indey Hospital, Jayapura City and to find out the inhibiting factors and supporting factors in the implementation of the policy. This research is important to improve the implementation of the BPJS Health policy at Marthen Indey Hospital to support the development of quality health services. The approach used is a qualitative approach method, with data collection techniques, namely by means of field studies with interviews and observations. Analysis includes the stages of reduction, presentation, and conclusion drawing. The results showed that the implementation of BPJS Health services at Marthen Indey Hospital went well with the support of effective communication, competent human resources, and service digitalization, despite facing obstacles such as limited facilities, lack of understanding of participants, and network problems. To overcome these obstacles, the hospital seeks to increase socialization, improve digital infrastructure, and optimize claims management to ensure more efficient and satisfying services.

Keywords

Collaboration network of the authors

40 authors · 104 co-authorship links · showing the 40 most connected

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  • Institut Agama Islam Negeri Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Untung MuhdiartaAffiliation unknown13
Yosephina OhoiwutunAffiliation unknown10
Vince TebayAffiliation unknown6
Hiskia C.M. SapioperAffiliation unknown4
Renida J. TorobiAffiliation unknown3
Septinus SaaAffiliation unknown3
Yusuf Gabriel ManiagasiAffiliation unknown2
Hendrik R. SipahutarAffiliation unknown2
Jerry KoagouwAffiliation unknown2
Agustina Ivonne PoliAffiliation unknown2
Estiko Tri WiradyoAffiliation unknown1
Agustinus FatemAffiliation unknown1
Akhmad KadirAffiliation unknown1
Rustan SaruAffiliation unknown1
Yundi HafizriandaAffiliation unknown1
Andry AndryAffiliation unknown1
Muhammad Musa'adAffiliation unknown1
Hana S. HikoyabiAffiliation unknown1
Beautus TambaipAffiliation unknown1
Yohanis MomotAffiliation unknown1
Yulianus IndouwAffiliation unknown1
Abdul Rahman BasriAffiliation unknown1
Piter KendekAffiliation unknown1
Semuel SiriwaAffiliation unknown1
Andius ElokpereAffiliation unknown1
Robert L. N. AwiAffiliation unknown1
Hans Z KaiwaiAffiliation unknown1
Robby K AwiAffiliation unknown1
Alberto Freed ItaarAffiliation unknown1
Hans Z KaiwaiAffiliation unknown1
Karolina R S WenggiAffiliation unknown1
Aryoko A F RumaropenAffiliation unknown1
Yustus PondayarAffiliation unknown1
Yesaya Sambra Saneraro WamaerAffiliation unknown1
supriyanto supriyantoAffiliation unknown1
Nur AiniInstitut Agama Islam Negeri Kendari1
Vestus Febrian Aristoteles JawanAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ejournal.uncen.ac.id/index.php/JKP/oai, first harvested 1 Nov 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">IMPLEMENTASI  PELAYANAN BPJS KESEHATAN DI RUMAH SAKIT MARTHEN INDEY KOTA JAYAPURA</dc:title>
	<dc:creator>Sabru, Simon</dc:creator>
	<dc:creator>Silo, Akbar</dc:creator>
	<dc:creator>Aedah, Nur</dc:creator>
	<dc:subject xml:lang="en-US">Implementation</dc:subject>
	<dc:subject xml:lang="en-US">Policy</dc:subject>
	<dc:subject xml:lang="en-US">Health Services</dc:subject>
	<dc:subject xml:lang="en-US">BPJS Health</dc:subject>
	<dc:subject xml:lang="en-US">Marthen Indey Hospital</dc:subject>
	<dc:subject xml:lang="en-US">Jayapura City</dc:subject>
	<dc:subject xml:lang="en-US">Papua</dc:subject>
	<dc:description xml:lang="en-US">The health insurance policy organized by the Health Social Security Organizing Agency (BPJS) based on Presidential Regulation No. 28 Article 1 of 2018 aims to provide all Indonesian people with a great opportunity to protect their health better. This study aims to analyze the health insurance policy (BPJS) at Marthen Indey Hospital, Jayapura City and to find out the inhibiting factors and supporting factors in the implementation of the policy. This research is important to improve the implementation of the BPJS Health policy at Marthen Indey Hospital to support the development of quality health services. The approach used is a qualitative approach method, with data collection techniques, namely by means of field studies with interviews and observations. Analysis includes the stages of reduction, presentation, and conclusion drawing. The results showed that the implementation of BPJS Health services at Marthen Indey Hospital went well with the support of effective communication, competent human resources, and service digitalization, despite facing obstacles such as limited facilities, lack of understanding of participants, and network problems. To overcome these obstacles, the hospital seeks to increase socialization, improve digital infrastructure, and optimize claims management to ensure more efficient and satisfying services.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Cenderawasih</dc:publisher>
	<dc:date>2024-08-15</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ejournal.uncen.ac.id/index.php/JKP/article/view/4422</dc:identifier>
	<dc:identifier>10.31957/jkp.v7i2.4422</dc:identifier>
	<dc:source xml:lang="en-US">JURNAL KEBIJAKAN PUBLIK; Vol. 7 No. 2 (2024); 65-75</dc:source>
	<dc:source xml:lang="id-ID">JURNAL KEBIJAKAN PUBLIK; Vol 7 No 2 (2024); 65-75</dc:source>
	<dc:source>2338-459X</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ejournal.uncen.ac.id/index.php/JKP/article/view/4422/3009</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2024 JURNAL KEBIJAKAN PUBLIK</dc:rights>
</oai_dc:dc>