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IMPLEMENTASI KEBIJAKAN MAL PELAYANAN PUBLIK (MPP) DALAM MENINGKATKAN SINERGISITAS LINTAS SEKTOR PADA DPMPTSP KABUPATEN MIMIKA

JURNAL KEBIJAKAN PUBLIK · Vol. 9 No. 1 (2026) · pp. 26–50

DOI
10.31957/jkp.v9i1.5556
ISSN
2338-459X
Published
2026-04-30
Publisher
Universitas Cenderawasih
Language
eng

Abstract

This study aims to analyze the implementation of the Public Service Mall (Mal Pelayanan Publik - MPP) policy in enhancing cross-sectoral synergy at the Investment and One-Stop Integrated Services Agency (Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu - DPMPTSP) of Mimika Regency, and to identify supporting and inhibiting factors in its implementation. This research uses a qualitative approach with a descriptive method. Data collection techniques were carried out through interviews, observation, and documentation, with informants from government apparatus and related parties in the organization of the MPP. Data analysis used an interactive model which included data reduction, data presentation, and conclusion drawing. The results of the study indicate that the implementation of the MPP policy in Mimika Regency has not yet reached its optimal level in encouraging cross-sectoral synergy. This is influenced by four main dimensions according to George C. Edward III's policy implementation theory, namely ineffective communication between agencies, limited resources in terms of both human resources and digital infrastructure, uneven disposition or commitment of implementers, and a bureaucratic structure that remains sectoral. Supporting factors for policy implementation include clear regulations, commitment from the local government, and the existence of the MPP as an integrated public service innovation. Meanwhile, inhibiting factors include weak cross-sectoral coordination, lack of digital system integration, limited human resource capacity, and low levels of public satisfaction with the services. Therefore, strengthening coordination, improving human resource capacity, and developing an integrated digital system are necessary to enhance the effectiveness of MPP policy implementation.

Keywords

Collaboration network of the authors

38 authors · 106 co-authorship links

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  • Institut Agama Islam Negeri Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Nur AedahAffiliation unknown6
Untung MuhdiartaAffiliation unknown6
Yosephina OhoiwutunAffiliation unknown4
Akbar SiloAffiliation unknown4
Usman IdrisAffiliation unknown3
Marlina FlassyAffiliation unknown2
Simon Abdi K. FrankAffiliation unknown2
Rifai Nur SyabanaAffiliation unknown2
Ilham IlhamAffiliation unknown1
M Zaenul MuttaqinAffiliation unknown1
Yulianus IndouwAffiliation unknown1
Yotan Manga’panAffiliation unknown1
Agus TiantoAffiliation unknown1
Karolina R S WenggiAffiliation unknown1
supriyanto supriyantoAffiliation unknown1
Nur AiniInstitut Agama Islam Negeri Kendari1
Vestus Febrian Aristoteles JawanAffiliation unknown1
Agustina Ivonne PoliAffiliation unknown1
MARCELIANUS JOHANES BELEKUBUNAffiliation unknown1
Pendius WanimboAffiliation unknown1
Etius KogoyaAffiliation unknown1
Jimmy Soter ReyaanAffiliation unknown1
Renida J. TorobiAffiliation unknown1
Dian Maya SeptyaningtiasAffiliation unknown1
Alexander Ronaldo WondaAffiliation unknown1
Yoshepina OhoiwutunAffiliation unknown1
Wagus HidayatAffiliation unknown1
Irwan TabuniAffiliation unknown1
Longga KogoyaAffiliation unknown1
Vince TebayAffiliation unknown1
Sahat Pandapotan PangaribuanAffiliation unknown1
Atius InukAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ejournal.uncen.ac.id/index.php/JKP/oai, first harvested 1 Nov 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">IMPLEMENTASI KEBIJAKAN MAL PELAYANAN PUBLIK (MPP) DALAM MENINGKATKAN SINERGISITAS LINTAS SEKTOR PADA DPMPTSP KABUPATEN MIMIKA</dc:title>
	<dc:creator>Murafer, Yantho</dc:creator>
	<dc:creator>Saa, Septinus</dc:creator>
	<dc:creator>Maniagasi, Yusuf Gabriel</dc:creator>
	<dc:creator>Tambaip, Beatus</dc:creator>
	<dc:creator>Sapioper, Hiskia C M</dc:creator>
	<dc:creator>Renyaan, Dorthea</dc:creator>
	<dc:subject xml:lang="en-US">Implementasi Kebijakan</dc:subject>
	<dc:subject xml:lang="en-US">Mal Pelayanan Publik</dc:subject>
	<dc:subject xml:lang="en-US">Sinergisitas Lintas Sektor</dc:subject>
	<dc:subject xml:lang="en-US">Pelayanan Publik</dc:subject>
	<dc:subject xml:lang="en-US">Kabupaten Mimika</dc:subject>
	<dc:description xml:lang="en-US">This study aims to analyze the implementation of the Public Service Mall (Mal Pelayanan Publik - MPP) policy in enhancing cross-sectoral synergy at the Investment and One-Stop Integrated Services Agency (Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu - DPMPTSP) of Mimika Regency, and to identify supporting and inhibiting factors in its implementation. This research uses a qualitative approach with a descriptive method. Data collection techniques were carried out through interviews, observation, and documentation, with informants from government apparatus and related parties in the organization of the MPP. Data analysis used an interactive model which included data reduction, data presentation, and conclusion drawing. The results of the study indicate that the implementation of the MPP policy in Mimika Regency has not yet reached its optimal level in encouraging cross-sectoral synergy. This is influenced by four main dimensions according to George C. Edward III's policy implementation theory, namely ineffective communication between agencies, limited resources in terms of both human resources and digital infrastructure, uneven disposition or commitment of implementers, and a bureaucratic structure that remains sectoral. Supporting factors for policy implementation include clear regulations, commitment from the local government, and the existence of the MPP as an integrated public service innovation. Meanwhile, inhibiting factors include weak cross-sectoral coordination, lack of digital system integration, limited human resource capacity, and low levels of public satisfaction with the services. Therefore, strengthening coordination, improving human resource capacity, and developing an integrated digital system are necessary to enhance the effectiveness of MPP policy implementation.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Cenderawasih</dc:publisher>
	<dc:date>2026-04-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ejournal.uncen.ac.id/index.php/JKP/article/view/5556</dc:identifier>
	<dc:identifier>10.31957/jkp.v9i1.5556</dc:identifier>
	<dc:source xml:lang="en-US">JURNAL KEBIJAKAN PUBLIK; Vol. 9 No. 1 (2026): April 2026 [in press]; 26-50</dc:source>
	<dc:source xml:lang="id-ID">JURNAL KEBIJAKAN PUBLIK; Vol 9 No 1 (2026): April 2026 [in press]; 26-50</dc:source>
	<dc:source>2338-459X</dc:source>
	<dc:source>10.31957/jkp.v9i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ejournal.uncen.ac.id/index.php/JKP/article/view/5556/3637</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2026 Jurnal Kebijakan publik</dc:rights>
</oai_dc:dc>