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Transforming public service delivery in Bangladesh: The impact of G2P approach

Tamalanrea: Journal of Government and Development (JGD) · Vol. 2 No. 1 (2025) · pp. 50–69

DOI
10.69816/jgd.v2i1.43437
ISSN
3047-4116
Published
2025-04-30
Publisher
Department of Government Science, Hasanuddin University
Language
en
License
creativecommons.org/licenses/by-nc-nd/4.0

Abstract

In the digitized phase of Bangladesh, the government-to-person (G2P) approach represents an innovative shift in public service delivery. This model transforms the traditional "one to many" service approach into a "one to one" interaction, where the government directly engages with individual beneficiaries. This direct connection enhances transparency, accountability, and efficiency in service provision. The G2P approach is implemented across various projects in Bangladesh. This study aims to explore how G2P influences public service delivery perceptions and assess its impacts. A mixed-methods design was employed, and samples were selected from government officials and beneficiaries, totaling 120 participants. Data collection was accomplished through key informant interviews and surveys. The analysis utilized the Statistical Package for Social Science (SPSS) alongside detailed qualitative assessments. Discussions drawn from the analysis indicate notable impacts of G2P on public service delivery. Ultimately, it is suggested that the government and policymakers focus on expanding the scope of G2P services to ensure a structured, transparent, and efficient delivery of public services. While there are challenges to address, overcoming these barriers could facilitate a transformative phase in Bangladesh's governance system.

Keywords

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Shahriar Kabir ShishirAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/jgd/oai, first harvested 2 Nov 2026, last seen 2 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Transforming public service delivery in Bangladesh: The impact of G2P approach</dc:title>
	<dc:creator xml:lang="en">Md. Rakibul Islam</dc:creator>
	<dc:creator xml:lang="en">Aditi Sarker</dc:creator>
	<dc:subject xml:lang="en">Government to Person (G2P)</dc:subject>
	<dc:subject xml:lang="en">Mobile Finance Service (MFS)</dc:subject>
	<dc:subject xml:lang="en">A2i (aspire to innovate)</dc:subject>
	<dc:subject xml:lang="en">SSNP (social safety net program)</dc:subject>
	<dc:subject xml:lang="en">PESP (primary education stipend project)</dc:subject>
	<dc:subject xml:lang="en">National Identity (NID)</dc:subject>
	<dc:subject xml:lang="en">Digital Bangladesh</dc:subject>
	<dc:description xml:lang="en">In the digitized phase of Bangladesh, the government-to-person (G2P) approach represents an innovative shift in public service delivery. This model transforms the traditional "one to many" service approach into a "one to one" interaction, where the government directly engages with individual beneficiaries. This direct connection enhances transparency, accountability, and efficiency in service provision. The G2P approach is implemented across various projects in Bangladesh. This study aims to explore how G2P influences public service delivery perceptions and assess its impacts. A mixed-methods design was employed, and samples were selected from government officials and beneficiaries, totaling 120 participants. Data collection was accomplished through key informant interviews and surveys. The analysis utilized the Statistical Package for Social Science (SPSS) alongside detailed qualitative assessments. Discussions drawn from the analysis indicate notable impacts of G2P on public service delivery. Ultimately, it is suggested that the government and policymakers focus on expanding the scope of G2P services to ensure a structured, transparent, and efficient delivery of public services. While there are challenges to address, overcoming these barriers could facilitate a transformative phase in Bangladesh's governance system.</dc:description>
	<dc:publisher xml:lang="en">Department of Government Science, Hasanuddin University</dc:publisher>
	<dc:date>2025-04-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unhas.ac.id/index.php/jgd/article/view/43437</dc:identifier>
	<dc:identifier>10.69816/jgd.v2i1.43437</dc:identifier>
	<dc:source xml:lang="en">Tamalanrea: Journal of Government and Development (JGD); Vol. 2 No. 1 (2025): APRIL 2025; 50-69</dc:source>
	<dc:source>3047-4116</dc:source>
	<dc:source>10.69816/jgd.v2i1</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/jgd/article/view/43437/12774</dc:relation>
	<dc:relation>10.69816/jgd.v2i1.43437.g12774</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 Md. Rakibul Islam, Aditi Sarker</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-nc-nd/4.0</dc:rights>
</oai_dc:dc>