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Online Dispute Resolution: The Conceptualization of Business Dispute Resolution Model in Indonesia

Hasanuddin Civil and Bussiness Law Review · Vol. 1 No. 1 (2024) · pp. 34–41

ISSN
3089-0144
Published
2024-01-27
Publisher
Civil Law Departmen of Faculty of Law, Hasanuddin University
Language
en
License
creativecommons.org/licenses/by/4.0

Abstract

Increased trade and investment, including e-commerce, also has the potential to increase disputes. Business Dispute Resolution requires prompt and confidential means. Alternative dispute resolution onlin (online or internationally known as Online Dispute Resolution (ODR). Seeing the development of ODR as a business dispute resolution, especially e-commerce, in the international scope including in Asian countries, the question arises what about the development of ODR in Indonesia. This paper uses normative research methods with conceptual and legislative approaches, with primary and secondary legal materials through literature studies. ODR has been used as a business dispute resolution mechanism in Indonesia in several fields, although not quite a lot. The opportunity is even greater if Indonesia can form an ODR system as a form of Indonesia's commitment as an ASEAN country within the framework of ASAPCP 2016-2025. There are quite a lot of ODR service providers, either separate or integrated with E-commerce platform.

Keywords

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4 authors · 4 co-authorship links

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Dian Utami ManuriAffiliation unknown1
Anwar BorahimaAffiliation unknown1
Evelyn LayAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/hcblr/oai, first harvested 2 Nov 2026, last seen 2 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Online Dispute Resolution: The Conceptualization of Business Dispute Resolution Model in Indonesia </dc:title>
	<dc:creator xml:lang="en">Sitorus, Winner</dc:creator>
	<dc:subject xml:lang="en">E-Commerce</dc:subject>
	<dc:subject xml:lang="en">Online Dispute Resolution</dc:subject>
	<dc:subject xml:lang="en">Trade</dc:subject>
	<dc:description xml:lang="en">Increased trade and investment, including e-commerce, also has the potential to increase disputes. Business Dispute Resolution requires prompt and confidential means. Alternative dispute resolution onlin (online or internationally known as Online Dispute Resolution (ODR). Seeing the development of ODR as a business dispute resolution, especially e-commerce, in the international scope including in Asian countries, the question arises what about the development of ODR in Indonesia. This paper uses normative research methods with conceptual and legislative approaches, with primary and secondary legal materials through literature studies. ODR has been used as a business dispute resolution mechanism in Indonesia in several fields, although not quite a lot. The opportunity is even greater if Indonesia can form an ODR system as a form of Indonesia's commitment as an ASEAN country within the framework of ASAPCP 2016-2025. There are quite a lot of ODR service providers, either separate or integrated with E-commerce platform.</dc:description>
	<dc:publisher xml:lang="en">Civil Law Departmen of Faculty of Law, Hasanuddin University</dc:publisher>
	<dc:date>2024-01-27</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
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	<dc:identifier>https://journal.unhas.ac.id/index.php/hcblr/article/view/32943</dc:identifier>
	<dc:source xml:lang="en">Hasanuddin Civil and Bussiness Law Review; Vol. 1 No. 1 (2024): VOLUME 1 ISSUE 1 2024; 34-41</dc:source>
	<dc:source xml:lang="id">Hasanuddin Civil &amp; Business Law REview; Vol 1 No 1 (2024): VOLUME 1 ISSUE 1 2024; 34-41</dc:source>
	<dc:source>3089-0144</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/hcblr/article/view/32943/11265</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2024 Hasanuddin Civil and Bussiness Law Review</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by/4.0</dc:rights>
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