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The Influence of ISO 9001:2015 Quality Management System Implementation on Employee Performance (Study at PT. Semen Tonasa)

Hasanuddin Journal of Applied Business and Entrepreneurship · Vol. 5 No. 3 (2022) · pp. 37–51

ISSN
2598-0890, 2598-0882
Published
2022-08-18
Publisher
Master of Management, Faculty of Economics and Business, Hasanuddin University.
Language
en

Abstract

This study aims to determine and to analyze the influence of the implementation of the ISO 9001:2015 quality management system on employee performance at the company PT. Semen Tonasa. The approach used is a quantitative approach. The population of this research is all organic employees or permanent employee at PT. Semen Tonasa with a total sample of 293 respondents. The data collection technique used is through a questionnaire. The data analysis technique used is multiple linear regression analysis. The results show that customer focus has a direct, positive, and significant influence on employee performance. Leadership has a direct, positive, and significant influence on employee performance. Engagement of people has a direct, positive, and significant influence on employee performance. The process approach has a direct, positive, and significant influence on employee performance. Continual improvement has a direct, positive, and significant influence on employee performance. Evidence-based decision making has a direct, positive, and significant influence on employee performance. And relationship management has a direct, positive, and significant influence on employee performance at PT. Semen Tonasa.

Keywords

Collaboration network of the authors

9 authors · 12 co-authorship links

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Co-authorOrganisationJoint articles
Muhammad ToahaAffiliation unknown1
Andi Desy Ramadhani PutriAffiliation unknown1
Abdul Rahman KadirAffiliation unknown1
Andi Henni HandayaniAffiliation unknown1
SumardiAffiliation unknown1
Alifqa RizkaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/hjabe/oai, first harvested 2 Nov 2026, last seen 2 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">The Influence of ISO 9001:2015 Quality Management System Implementation on Employee Performance (Study at PT. Semen Tonasa)</dc:title>
	<dc:creator xml:lang="en">Silitonga, Leonard</dc:creator>
	<dc:creator xml:lang="en">Brasit, Nurdin</dc:creator>
	<dc:creator xml:lang="en">Munizu, Musran</dc:creator>
	<dc:subject xml:lang="en">quality management system</dc:subject>
	<dc:subject xml:lang="en">ISO 9001:2015</dc:subject>
	<dc:subject xml:lang="en">Performance improvement</dc:subject>
	<dc:subject xml:lang="en">Semen Tonasa</dc:subject>
	<dc:description xml:lang="en">This study aims to determine and to analyze the influence of the implementation of the ISO 9001:2015 quality management system on employee performance at the company PT. Semen Tonasa. The approach used is a quantitative approach. The population of this research is all organic employees or permanent employee at PT. Semen Tonasa with a total sample of 293 respondents. The data collection technique used is through a questionnaire. The data analysis technique used is multiple linear regression analysis. The results show that customer focus has a direct, positive, and significant influence on employee performance. Leadership has a direct, positive, and significant influence on employee performance. Engagement of people has a direct, positive, and significant influence on employee performance. The process approach has a direct, positive, and significant influence on employee performance. Continual improvement has a direct, positive, and significant influence on employee performance. Evidence-based decision making has a direct, positive, and significant influence on employee performance. And relationship management has a direct, positive, and significant influence on employee performance at PT. Semen Tonasa.</dc:description>
	<dc:publisher xml:lang="en">Master of Management, Faculty of Economics and Business, Hasanuddin University.</dc:publisher>
	<dc:date>2022-08-18</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
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	<dc:identifier>https://journal.unhas.ac.id/index.php/hjabe/article/view/21652</dc:identifier>
	<dc:source xml:lang="en">Hasanuddin Journal of Applied Business and Entrepreneurship; Vol. 5 No. 3 (2022): Hasanuddin Journal of Applied Business and Entrepreneurship; 37-51</dc:source>
	<dc:source>2598-0890</dc:source>
	<dc:source>2598-0882</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/hjabe/article/view/21652/8536</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2022 Hasanuddin Journal of Applied Business and Entrepreneurship</dc:rights>
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