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The Effect of Emotional Intelligence and Organizational Commitment on Employee Performance with Organizational Citizenship Behavior as Intervening variable in The Population and Civil Registry Service Office of Makassar City

Hasanuddin Journal of Applied Business and Entrepreneurship · Vol. 5 No. 2 (2022) · pp. 1–14

ISSN
2598-0890, 2598-0882
Published
2022-08-22
Publisher
Master of Management, Faculty of Economics and Business, Hasanuddin University.
Language
en

Abstract

The aim of this research is to examine the effect of emotional intelligence and organizational commitment on employee performance with organizational citizenship behavior as intervening variable in The Population and Civil Registry Service Office of Makassar City. The data are primary data obtained from questionnaires. The samples of this study were the employee at The Population and Civil Registry Service Office of Makassar City as many as 122 respondents obtained by distributing questionnaires the processed by linear regressive analysis with an intervening variable. The results show that emotional intelligent has a positive and significant effect on organizational citizenship behavior. Organizational commitment has a positive and significant effect on organizational citizenship behavior. Emotional intelligent has a positive and significant effect on performance. Organizational commitment has a positive and significant effect on performance. Emotional intelligence affects the employee performance through organizational citizenship behavior. Organizational commitment. affects the employee performance through organizational citizenship behavior.

Keywords

Collaboration network of the authors

40 authors · 122 co-authorship links · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • Tadulako University
  • Universitas Pahlawan Tuanku Tambusai
  • Institut Agama Islam Negeri Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Insany Fitri NurqamarAffiliation unknown4
La Ode Muh. MagribiUniversitas Halu Oleo2
Mursalim NohongAffiliation unknown2
SabirAffiliation unknown2
Andi KusumawatiAffiliation unknown2
AlimuddinAffiliation unknown2
Abdullah SanusiAffiliation unknown2
Muhammad RifaiAffiliation unknown2
Ari SumantoroAffiliation unknown1
Safrudin SafrudinAffiliation unknown1
MuliantiAffiliation unknown1
Muhammad SobarsyahAffiliation unknown1
Andi Henni HandayaniAffiliation unknown1
Musran MunizuAffiliation unknown1
Muhammad AliTadulako University1
. KarmilaAffiliation unknown1
SumardiAffiliation unknown1
AR HidayatAffiliation unknown1
Suci Puji LestariAffiliation unknown1
Maat PonoAffiliation unknown1
Nur Fathirah HusainAffiliation unknown1
Idayanti NursyamsiAffiliation unknown1
Armelia PermatasariAffiliation unknown1
Syahrir A. PasinringiAffiliation unknown1
Astuti AstutiUniversitas Pahlawan Tuanku Tambusai1
Syahril A. PainringiAffiliation unknown1
. FatmawatiAffiliation unknown1
Sri UlfaAffiliation unknown1
Shinta Dewi Tikson SugihartiAffiliation unknown1
AkbarInstitut Agama Islam Negeri Kendari1
Asty AlmaidaAffiliation unknown1
Farhana Ramdhani SumardiAffiliation unknown1
Ihya' UlumuddinAffiliation unknown1
Muhammad Iqramul HasyimAffiliation unknown1
Yohanis RantelinoAffiliation unknown1
RifalAffiliation unknown1
Nur Atikah BormanAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/hjabe/oai, first harvested 2 Nov 2026, last seen 2 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">The Effect of Emotional Intelligence and Organizational Commitment on Employee Performance with Organizational Citizenship Behavior as Intervening variable in The Population and Civil Registry Service Office of Makassar City</dc:title>
	<dc:creator xml:lang="en">Khaerunnisa, Fahruni</dc:creator>
	<dc:creator xml:lang="en">Kadir, Abdul Rahman</dc:creator>
	<dc:creator xml:lang="en">Wahda</dc:creator>
	<dc:subject xml:lang="en">manajemen</dc:subject>
	<dc:subject xml:lang="en">emotional intelligence</dc:subject>
	<dc:subject xml:lang="en">organizational commitment</dc:subject>
	<dc:subject xml:lang="en">organizational citizenship behavior</dc:subject>
	<dc:subject xml:lang="en">performance</dc:subject>
	<dc:description xml:lang="en">The aim of this research is to examine the effect of emotional intelligence and organizational commitment on employee performance with organizational citizenship behavior as intervening variable in The Population and Civil Registry Service Office of Makassar City. The data are primary data obtained from questionnaires. The samples of this study were the employee at The Population and Civil Registry Service Office of Makassar City as many as 122 respondents obtained by distributing questionnaires the processed by linear regressive analysis with an intervening variable. The results show that emotional intelligent has a positive and significant effect on organizational citizenship behavior. Organizational commitment has a positive and significant effect on organizational citizenship behavior. Emotional intelligent has a positive and significant effect on performance. Organizational commitment has a positive and significant effect on performance. Emotional intelligence affects the employee performance through organizational citizenship behavior. Organizational commitment. affects the employee performance through organizational citizenship behavior.</dc:description>
	<dc:publisher xml:lang="en">Master of Management, Faculty of Economics and Business, Hasanuddin University.</dc:publisher>
	<dc:date>2022-08-22</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unhas.ac.id/index.php/hjabe/article/view/21799</dc:identifier>
	<dc:source xml:lang="en">Hasanuddin Journal of Applied Business and Entrepreneurship; Vol. 5 No. 2 (2022): Hasanuddin Journal of Applied Business and Entrepreneurship; 1-14</dc:source>
	<dc:source>2598-0890</dc:source>
	<dc:source>2598-0882</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/hjabe/article/view/21799/8520</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2022 Hasanuddin Journal of Applied Business and Entrepreneurship</dc:rights>
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