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Analysis of Indihome Access Network Quality on Customer Satisfaction (Case Study: STO Antang)

Analisis Kualitas Jaringan Akses Indihome Terhadap Kepuasan Pelanggan (Studi Kasus: STO Antang)

Jurnal Eksitasi · Vol. 2 No. 2 (2023) · pp. 45–52

ISSN
2829-5110
Published
2023-12-26
Publisher
Departemen Teknik Elektro
Language
id

Abstract

English

PT Telekomunikasi Indonesia (Telkom) is a telecommunications service provider company. PT. Telekomunikasi has several branch offices in various regions, one of which is in the city of Makassar called PT. Telkom Makassar on Jalan A.P. Pettarani No.2, Makassar city, South Sulawesi 90111, Indonesia. Fulfilling the need for internet technology is answered by developing products based on meeting the need for internet access, one of the products is Indihome. However, based on Telkom Access data regarding Indihome users for the Makassar area in December 2021, out of a total of 129,295 Indihome users, 5929 (4.58%) users only provided reviews and ratings regarding customer satisfaction. A total of 4467 (75.34%) stated that they often experienced problems. In this final assignment, an analysis will be carried out regarding the quality of the STO Antang access network using the Power Link Budget parameter method. The results obtained from analyzing the length of fiber optic cables affect the power link budget, as well as the components used such as splitters, spiling, connectors and adapters which greatly influence the Power Link Budget in fiber optic communication systems because the measurement results are in the range of received power levels - 25 dBm, which means it does not comply with PT Telkom Access Makassar standards so maintenance needs to be carried out.

Bahasa Indonesia

PT.Telekomunikasi Indonesia (Telkom) merupakan salah satu perusahaan penyedia jasa telekomunikasi. PT.Telekomunikasi telah mempunyai beberapa kantor cabang di berbagai wilayah, salah satunya di kota Makassar yang disebut dengan PT.Telkom Makassar di jalan A.P. Pettarani No.2, kota Makassar, Sulawesi Selatan 90111, Indonesia. Pemenuhan akan kebutuhan teknologi internet dijawab dengan dikembangkannya produk berbasis pemenuhan kebutuhan akan akses internet, salah satu produknya adalah Indihome. Namun, berdasarkan data Telkom Akses mengenai pengguna Indihome untuk wilayah Makassar pada bulan Desember 2021, dari total 129.295 pengguna Indihome sebesar 5929 (4,58%) pengguna yang hanya memberikan review dan rating mengenai kepuasan pelanggan. Sebanyak 4467 (75,34%) yang menyatakan bahwa sering mengalami gangguan. Pada tugas akhir ini akan dilakukan analisis mengenai kualitas jaringan akses STO Antang dengan metode parameter Power Link Budget. Hasil yang diperoleh dari analisis panjang kabel serat optik berpengaruh terhadap power link budget, begitupun terhadap komponen yang digunakan seperti splitter, spiling, connector, dan Adapter yang sangat mempengaruhi Power Link Budget pada sistem komunikasi serat optik karena hasil pengukuran berada pada range level daya terima -25 dBm yang berarti tidak sesuai dengan standar PT Telkom Akses Makassar sehingga perlu dilakukan maintenance.

Keywords

Collaboration network of the authors

10 authors · 15 co-authorship links · 2 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Hasanuddin University
  • STMIK Bina Bangsa
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
WardiAffiliation unknown2
La Ode BakrimSTMIK Bina Bangsa1
Adnan AdnanHasanuddin University1
Mohammad Dwipa FurqanAffiliation unknown1
Muhammad Faathir HaqAffiliation unknown1
Annisa SalsabilaAffiliation unknown1
Merna BaharuddinAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/eksitasi/oai, first harvested 2 Nov 2026, last seen 2 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Analysis of Indihome Access Network Quality on Customer Satisfaction (Case Study: STO Antang)</dc:title>
	<dc:title xml:lang="id">Analisis  Kualitas Jaringan Akses Indihome  Terhadap Kepuasan Pelanggan (Studi Kasus: STO Antang)</dc:title>
	<dc:creator xml:lang="en">Niswana</dc:creator>
	<dc:creator xml:lang="en">Andani Achmad</dc:creator>
	<dc:creator xml:lang="en">Dewiani</dc:creator>
	<dc:creator xml:lang="id">Niswana</dc:creator>
	<dc:creator xml:lang="id">Andani Achmad</dc:creator>
	<dc:creator xml:lang="id">Dewiani</dc:creator>
	<dc:subject xml:lang="en">Network Quality</dc:subject>
	<dc:subject xml:lang="en">Indihome</dc:subject>
	<dc:subject xml:lang="en">Power Link Budget</dc:subject>
	<dc:subject xml:lang="en">Splitter</dc:subject>
	<dc:subject xml:lang="en">Splicing</dc:subject>
	<dc:subject xml:lang="en">Connector</dc:subject>
	<dc:subject xml:lang="en">Adapter</dc:subject>
	<dc:subject xml:lang="id">Kualitas Jaringan</dc:subject>
	<dc:subject xml:lang="id">Indihome</dc:subject>
	<dc:subject xml:lang="id">Power Link Budget</dc:subject>
	<dc:subject xml:lang="id">Splitter</dc:subject>
	<dc:subject xml:lang="id">Splicing</dc:subject>
	<dc:subject xml:lang="id">Connector</dc:subject>
	<dc:subject xml:lang="id">Adapter</dc:subject>
	<dc:description xml:lang="en">PT Telekomunikasi Indonesia (Telkom) is a telecommunications service provider company. PT. Telekomunikasi has several branch offices in various regions, one of which is in the city of Makassar called PT. Telkom Makassar on Jalan A.P. Pettarani No.2, Makassar city, South Sulawesi 90111, Indonesia. Fulfilling the need for internet technology is answered by developing products based on meeting the need for internet access, one of the products is Indihome. However, based on Telkom Access data regarding Indihome users for the Makassar area in December 2021, out of a total of 129,295 Indihome users, 5929 (4.58%) users only provided reviews and ratings regarding customer satisfaction. A total of 4467 (75.34%) stated that they often experienced problems. In this final assignment, an analysis will be carried out regarding the quality of the STO Antang access network using the Power Link Budget parameter method. The results obtained from analyzing the length of fiber optic cables affect the power link budget, as well as the components used such as splitters, spiling, connectors and adapters which greatly influence the Power Link Budget in fiber optic communication systems because the measurement results are in the range of received power levels - 25 dBm, which means it does not comply with PT Telkom Access Makassar standards so maintenance needs to be carried out.</dc:description>
	<dc:description xml:lang="id">PT.Telekomunikasi Indonesia (Telkom) merupakan salah satu perusahaan penyedia jasa telekomunikasi. PT.Telekomunikasi telah mempunyai beberapa kantor cabang di berbagai wilayah, salah satunya di kota Makassar yang disebut dengan PT.Telkom Makassar di jalan A.P. Pettarani&amp;nbsp; No.2, kota Makassar, Sulawesi Selatan 90111, Indonesia. Pemenuhan akan kebutuhan teknologi internet dijawab dengan dikembangkannya produk berbasis pemenuhan kebutuhan akan akses internet, salah satu produknya adalah Indihome. Namun, berdasarkan data Telkom Akses mengenai pengguna Indihome untuk wilayah Makassar pada bulan Desember 2021, dari total 129.295 pengguna Indihome sebesar 5929 (4,58%) pengguna yang hanya memberikan review dan rating mengenai kepuasan pelanggan. Sebanyak 4467 (75,34%) yang menyatakan bahwa sering mengalami gangguan. Pada tugas akhir ini akan dilakukan analisis mengenai kualitas jaringan akses STO Antang dengan metode parameter Power Link Budget. Hasil yang diperoleh dari analisis panjang kabel serat optik berpengaruh terhadap power link budget, begitupun terhadap komponen yang digunakan seperti splitter, spiling, connector, dan Adapter yang sangat mempengaruhi Power Link Budget pada sistem komunikasi serat optik karena hasil pengukuran berada pada range level daya terima -25 dBm yang berarti tidak sesuai dengan standar PT Telkom Akses Makassar sehingga perlu dilakukan maintenance.</dc:description>
	<dc:publisher xml:lang="id">Departemen Teknik Elektro</dc:publisher>
	<dc:date>2023-12-26</dc:date>
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	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unhas.ac.id/index.php/eksitasi/article/view/32488</dc:identifier>
	<dc:source xml:lang="en">Jurnal Eksitasi; Vol. 2 No. 2 (2023): Jurnal Eksitasi Departemen Teknik Elektro Vol. 2. No.2. 2023; 45 - 52</dc:source>
	<dc:source xml:lang="id">JURNAL EKSITASI DEPARTEMEN TEKNIK ELEKTRO; Vol 2 No 2 (2023): Jurnal Eksitasi Departemen Teknik Elektro Vol. 2. No.2. 2023; 45 - 52</dc:source>
	<dc:source>2829-5110</dc:source>
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