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Evaluation of Passenger and Ship Services at Bajoe Crossing Port with CSI (Customer Satisfaction Index) Method: -

Evaluasi Pelayanan Penumpang dan Kapal di Pelabuhan Penyeberangan Bajoe dengan Metode CSI (Customer Satisfaction Index): -

Zona Laut Jurnal Inovasi Sains Dan Teknologi Kelautan · Vol. ume No. vember (2024) · pp. 273–290

DOI
10.62012/zl.v5i3.33655
ISSN
2721-5717, 2747-2124
Published
2024-11-27
Publisher
Departemen Teknik Kelautan Universitas Hasanuddin
Language
en
License
creativecommons.org/licenses/by/4.0

Abstract

English

Bajoe Port is a crossing port located in Bone Regency, South Sulawesi which connects South Sulawesi Province with Southeast Sulawesi Province and Eastern Indonesia. This port is located in Tanete District, East Riattang with an area of 48.88 km2. This port has a strategic role in connecting maritime trade or community movement in Eastern Indonesia. As an interprovincial crossing port. Bajoe Port needs to build and develop port facilities by considering priority needs and funding capabilities in accordance with laws and regulations. This study aims to evaluate the availability and condition of the main and supporting facilities of Bajoe Port and analyze the performance of Bajoe Port services to passengers and ships. The analysis method used uses the CSI (Customer Satisfaction Index) method. This research was conducted by field survey to determine the availability and condition of basic and supporting facilities available at Bajoe Port. To measure the level of passenger satisfaction is carried out using interview methods and questionnaire measuring instruments distributed to respondents. Based on KM 52 of 2004, it is known that the availability and condition of basic and supporting facilities of Bajoe Port amounted to 63.63% of the available facilities. Based on PM 37 of 2015, it is known that the percentage of passenger satisfaction is above 80.55%. Keywords: Evaluation, Facilities, Services, CSI, Port

Bahasa Indonesia

Pelabuhan Bajoe merupakan pelabuhan penyeberangan yang terletak di Kabupaten Bone, Sulawesi Selatan yang menghubungkan Provinsi Sulawesi Selatan dengan Provinsi Sulawesi Tenggara dan wilayah Indonesia Timur. Pelabuhan ini terletak di Kecamatan Tanete, Riattang Timur dengan luas wilayah sebesar 48,88 km2. Pelabuhan ini memiliki peran yang strategis dalam menghubungkan perdagangan maritim ataupun perpindahan masyarakat di wilayah Indonesia Timur. Sebagai pelabuhan penyeberangan antar provinsi. Pelabuhan Bajoe perlu melakukan pembangunan dan pengembangan fasilitas pelabuhan dengan mempertimbangkan prioritas kebutuhan dan kemampuan pendanaan sesuai peraturan perundang-undangan. Penelitian ini bertujuan untuk mengevaluasi ketersediaan dan kondisi fasilitas pokok dan penunjang Pelabuhan Bajoe dan menganalisis kinerja pelayanan Pelabuhan Bajoe terhadap penumpang dan kapal. Metode analisis yang digunakan menggunakan metode CSI (Customer Satisfaction Index). Penelitian ini dilakukan dengan survei lapangan untuk mengetahui ketersediaan dan kondisi fasilitas pokok dan penunjang yang tersedia di Pelabuhan Bajoe. Untuk mengukur tingkat kepuasan penumpang dilakukan dengan menggunakan metode wawancara dan alat ukur kuesioner yang dibagikan kepada responden. Berdasarkan KM 52 Tahun 2004 diketahui bahwa ketersediaan dan kondisi fasilitas pokok dan penunjang Pelabuhan Bajoe sebesar 63.63% fasilitas yang tersedia. Berdasarkan PM 37 Tahun 2015 diketahui tingkat persentase kepuasan penumpang sebesar 80.55%. Kata Kunci: Evaluasi, Fasilitas, Pelayanan, CSI, Pelabuhan

Keywords

Collaboration network of the authors

32 authors · 159 co-authorship links

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Bandung Institute of Technology
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Misliah MisliahAffiliation unknown6
Andi Sitti ChairunnisaAffiliation unknown3
Misliah IdrusAffiliation unknown3
Rini Safitri NasruddinAffiliation unknown3
Haris DjalanteAffiliation unknown2
Welsy KristiantoAffiliation unknown2
Rifkah FitriahAffiliation unknown2
Sri UtariAffiliation unknown1
Farianto FachruddinAffiliation unknown1
Syamsul AsriAffiliation unknown1
M. Risal FirmansyahAffiliation unknown1
Wahyuddin MustafaAffiliation unknown1
Ganding SitepuAffiliation unknown1
RosmaniAffiliation unknown1
Andi ArdiantiAffiliation unknown1
Abdul Haris DjalanteAffiliation unknown1
Suandar BasoAffiliation unknown1
Andi St. ChaerunnisaAffiliation unknown1
HamzahAffiliation unknown1
Fadhil Riski ClausthaldiAffiliation unknown1
Muhammad Akbar AzisAffiliation unknown1
Rosmani RosmaniAffiliation unknown1
Chairunnisa ChairunnisaBandung Institute of Technology1
Achmad FachryAffiliation unknown1
Arnika SyamsulAffiliation unknown1
A. St ChairunnisaAffiliation unknown1
Abd. Haris DjalanteAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/zonalaut/oai, first harvested 2 Nov 2026, last seen 2 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Evaluation of Passenger and Ship Services at Bajoe Crossing Port with CSI (Customer Satisfaction Index) Method: -</dc:title>
	<dc:title xml:lang="id">Evaluasi Pelayanan Penumpang dan Kapal di Pelabuhan Penyeberangan Bajoe dengan Metode CSI (Customer Satisfaction Index): -</dc:title>
	<dc:creator xml:lang="en">Alex, Juan Anugrah</dc:creator>
	<dc:creator xml:lang="en">Idris, Misliah</dc:creator>
	<dc:creator xml:lang="en">Djafar, Wihdat</dc:creator>
	<dc:creator xml:lang="en">Chairunnisa, Sitti</dc:creator>
	<dc:creator xml:lang="en">Djalante, Abdul Haris</dc:creator>
	<dc:creator xml:lang="id">Alex, Juan Anugrah</dc:creator>
	<dc:creator xml:lang="id">Idris, Misliah</dc:creator>
	<dc:creator xml:lang="id">Djafar, Wihdat</dc:creator>
	<dc:creator xml:lang="id">Chairunnisa, Sitti</dc:creator>
	<dc:creator xml:lang="id">Djalante, Abdul Haris</dc:creator>
	<dc:subject xml:lang="en">Evaluation</dc:subject>
	<dc:subject xml:lang="en">Facilities</dc:subject>
	<dc:subject xml:lang="en">Services</dc:subject>
	<dc:subject xml:lang="en">CSI</dc:subject>
	<dc:subject xml:lang="en">Port</dc:subject>
	<dc:subject xml:lang="en">-</dc:subject>
	<dc:subject xml:lang="en">port</dc:subject>
	<dc:subject xml:lang="id">Evaluasi</dc:subject>
	<dc:subject xml:lang="id">Fasilitas</dc:subject>
	<dc:subject xml:lang="id">Pelayanan</dc:subject>
	<dc:subject xml:lang="id">CSI</dc:subject>
	<dc:subject xml:lang="id">Pelabuhan</dc:subject>
	<dc:subject xml:lang="id">Pelabuhan</dc:subject>
	<dc:description xml:lang="en">Bajoe Port is a crossing port located in Bone Regency, South Sulawesi which connects South Sulawesi Province with Southeast Sulawesi Province and Eastern Indonesia. This port is located in Tanete District, East Riattang with an area of 48.88 km2. This port has a strategic role in connecting maritime trade or community movement in Eastern Indonesia. As an interprovincial crossing port. Bajoe Port needs to build and develop port facilities by considering priority needs and funding capabilities in accordance with laws and regulations. This study aims to evaluate the availability and condition of the main and supporting facilities of Bajoe Port and analyze the performance of Bajoe Port services to passengers and ships. The analysis method used uses the CSI (Customer Satisfaction Index) method. This research was conducted by field survey to determine the availability and condition of basic and supporting facilities available at Bajoe Port. To measure the level of passenger satisfaction is carried out using interview methods and questionnaire measuring instruments distributed to respondents. Based on KM 52 of 2004, it is known that the availability and condition of basic and supporting facilities of Bajoe Port amounted to 63.63% of the available facilities. Based on PM 37 of 2015, it is known that the percentage of passenger satisfaction is above 80.55%.
Keywords: Evaluation, Facilities, Services, CSI, Port</dc:description>
	<dc:description xml:lang="id">Pelabuhan Bajoe merupakan pelabuhan penyeberangan yang terletak di Kabupaten Bone, Sulawesi Selatan yang menghubungkan Provinsi Sulawesi Selatan dengan Provinsi Sulawesi Tenggara dan wilayah Indonesia Timur. Pelabuhan ini terletak di Kecamatan Tanete, Riattang Timur dengan luas wilayah sebesar 48,88 km2. Pelabuhan ini memiliki peran yang strategis dalam menghubungkan perdagangan maritim ataupun perpindahan masyarakat di wilayah Indonesia Timur. Sebagai pelabuhan penyeberangan antar provinsi. Pelabuhan Bajoe perlu melakukan pembangunan dan pengembangan fasilitas pelabuhan dengan mempertimbangkan prioritas kebutuhan dan kemampuan pendanaan sesuai peraturan perundang-undangan. Penelitian ini bertujuan untuk mengevaluasi ketersediaan dan kondisi fasilitas pokok dan penunjang Pelabuhan Bajoe dan menganalisis kinerja pelayanan Pelabuhan Bajoe terhadap penumpang dan kapal. Metode analisis yang digunakan menggunakan metode CSI (Customer Satisfaction Index). Penelitian ini dilakukan dengan survei lapangan untuk mengetahui ketersediaan dan kondisi fasilitas pokok dan penunjang yang tersedia di Pelabuhan Bajoe. Untuk mengukur tingkat kepuasan penumpang dilakukan dengan menggunakan metode wawancara dan alat ukur kuesioner yang dibagikan kepada responden. Berdasarkan KM 52 Tahun 2004 diketahui bahwa ketersediaan dan kondisi fasilitas pokok dan penunjang Pelabuhan Bajoe sebesar 63.63% fasilitas yang tersedia. Berdasarkan PM 37 Tahun 2015 diketahui tingkat persentase kepuasan penumpang sebesar 80.55%.
Kata Kunci: Evaluasi, Fasilitas, Pelayanan, CSI, Pelabuhan</dc:description>
	<dc:publisher xml:lang="en">Departemen Teknik Kelautan Universitas Hasanuddin</dc:publisher>
	<dc:date>2024-11-27</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:identifier>https://journal.unhas.ac.id/index.php/zonalaut/article/view/33655</dc:identifier>
	<dc:identifier>10.62012/zl.v5i3.33655</dc:identifier>
	<dc:source xml:lang="en">Zona Laut Jurnal Inovasi Sains Dan Teknologi Kelautan; Volume 5, Number 3, November 2024 Edition; 273-290</dc:source>
	<dc:source xml:lang="id">Zona Laut : Jurnal Inovasi Sains Dan Teknologi  Kelautan; Volume 5, Number 3, November 2024 Edition; 273-290</dc:source>
	<dc:source>2721-5717</dc:source>
	<dc:source>2747-2124</dc:source>
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	<dc:relation>https://journal.unhas.ac.id/index.php/zonalaut/article/view/33655/12187</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2024 Juan Anugrah Alex, Misliah Idris, Wihdat Djafar, Sitti Chairunnisa, Abdul Haris Djalante</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by/4.0</dc:rights>
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