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Estimasi Parameter Structural Equation Modeling Terhadap Kepuasan Pelanggan Layanan Telekomunikasi Menggunakan Metode Maximum Likelihood

ESTIMASI: Journal of Statistics and Its Application · Vol. 1 No. 1 (2022) · pp. 48–57

DOI
10.20956/ejsa.v1i1.9299
ISSN
2721-379X, 2721-3803
Published
2022-02-02
Publisher
Hasanuddin University
Language
en

Abstract

Structural Equation Modeling is a statistical technique that is able to analyze the pattern of simultan linear relationships between indicator variables and latent variables. In this study using structural equation modeling to analyze the relationship between perceived quality, perceived value, perceived bestscore, and customer satisfaction. The purpose of this study is to obtain the result parameter model estimation of structural equation modeling using maximum likelihood method and to obtain the level of students satisfaction from faculty of Mathematics and Natural Science Hasanuddin University toward Tri operator. Data collected by distributing questionnaire. Collecting sample in this study using Proporsional Random Sampling technique. To measure the level of students satisfaction from faculty of Mathematics and Natural Science Hasanuddin University toward Tri operator, the model chosen is the model used to measure Indonesian Customer Satisfaction Indeks. From the result of this study obtained in the amount of 92,04% with very satisfied criteria level of students satisfaction from faculty of Mathematics and Natural Science Hasanuddin University toward Tri operator with very satisfied criteria.

Keywords

Collaboration network of the authors

26 authors · 57 co-authorship links

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Institut Agama Islam Negeri Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Anna IslamiyatiAffiliation unknown3
Nirwan IlyasAffiliation unknown3
Andi Kresna JayaAffiliation unknown3
Sitti SahrimanAffiliation unknown3
A.Muthiah Nur AngrianyAffiliation unknown2
Zhazha Alifkhamulki RamdhaniAffiliation unknown1
Samsul ArifinAffiliation unknown1
Andi Sitti Fahmi Riyanti HufainiAffiliation unknown1
Vieri KoerniawanAffiliation unknown1
Nurtiti SunusiAffiliation unknown1
Dewi Rahma EnteAffiliation unknown1
Fitriatusakiah FitriatusakiahAffiliation unknown1
Andi Tenri Riski AmaliaAffiliation unknown1
Ririn AriantiAffiliation unknown1
Muhammad IdmanAffiliation unknown1
Fitri AnnisaAffiliation unknown1
Muhammad FadilAffiliation unknown1
Ainul FajriAffiliation unknown1
Asnidar AsnidarAffiliation unknown1
Nurul HikmahInstitut Agama Islam Negeri Kendari1
Nasrah SirajangAffiliation unknown1
Fauziah NurhidayahAffiliation unknown1
Anni Ivoni ParapaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/ESTIMASI/oai, first harvested 2 Nov 2026, last seen 2 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Estimasi Parameter Structural Equation Modeling Terhadap Kepuasan Pelanggan Layanan Telekomunikasi Menggunakan Metode Maximum Likelihood</dc:title>
	<dc:creator xml:lang="en">Priyatna, Dwicahyo Ramadhan</dc:creator>
	<dc:creator xml:lang="en">Raupong, Raupong</dc:creator>
	<dc:creator xml:lang="en">Talangko, La Podje</dc:creator>
	<dc:subject xml:lang="en">Customer Satisfaction</dc:subject>
	<dc:subject xml:lang="en">Maximum Likelihood</dc:subject>
	<dc:subject xml:lang="en">Provider Tri</dc:subject>
	<dc:subject xml:lang="en">SEM</dc:subject>
	<dc:subject xml:lang="en">Goodness of Fit.</dc:subject>
	<dc:description xml:lang="en">Structural Equation Modeling is a statistical technique that is able to analyze the pattern of simultan linear relationships between indicator variables and latent variables. In this study using structural equation modeling to analyze the relationship between perceived quality, perceived value, perceived bestscore, and customer satisfaction. The purpose of this study is to obtain the result parameter model estimation of structural equation modeling using maximum likelihood method and to obtain the level of students satisfaction from faculty of Mathematics and Natural Science Hasanuddin University toward Tri operator. Data collected by distributing questionnaire. Collecting sample in this study using Proporsional Random Sampling technique. To measure the level of students satisfaction from faculty of Mathematics and Natural Science Hasanuddin University toward Tri operator, the model chosen is the model used to measure Indonesian Customer Satisfaction Indeks. From the result of this study obtained in the amount of 92,04% with very satisfied criteria level of students satisfaction from faculty of Mathematics and Natural Science Hasanuddin University toward Tri operator with very satisfied criteria.</dc:description>
	<dc:publisher xml:lang="en">Hasanuddin University</dc:publisher>
	<dc:date>2022-02-02</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unhas.ac.id/index.php/ESTIMASI/article/view/9299</dc:identifier>
	<dc:identifier>10.20956/ejsa.v1i1.9299</dc:identifier>
	<dc:source xml:lang="en">ESTIMASI: Journal of Statistics and Its Application; Vol. 1, No. 1, Januari, 2020 : Estimasi; 48-57</dc:source>
	<dc:source>2721-379X</dc:source>
	<dc:source>2721-3803</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/ESTIMASI/article/view/9299/6806</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2020 ESTIMASI: Journal of Statistics and Its Application</dc:rights>
</oai_dc:dc>