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EVALUATION AND USER INTERFACE DESIGN IMPROVEMENT RECOMMENDATIONS OF THE IMMIGRATION SERVICE APPLICATION USING DESIGN THINKING

BAREKENG: Jurnal Ilmu Matematika dan Terapan · Vol. 18 No. 1 (2024) · hlm. 0001–0018

DOI
10.30598/barekengvol18iss1pp0001-0018
ISSN
2615-3017, 1978-7227
Terbit
2024-03-01
Penerbit
PATTIMURA UNIVERSITY
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

The M-Paspor application is an immigration service application. It is an application that is officially managed by the Directorate General of the Ministry of Law and Human Rights of the Republic of Indonesia. With this online service system, people who wish to apply for passports do not need to come to the office and stand in line to make passports, now they only need to access the Directorate General of Immigration's website or this mobile-based application to submit an application. This study aims to evaluate and provide recommendations for user interface improvements that can be proposed to improve the user experience of the M-Paspor application. This research used the design thinking method. Design thinking itself consists of five stages, namely empathy, define, idea, prototype, and test. Some of the problems in the user experience of the M-Paspor application are the confusing flow and interface, the loading process takes too long, the information guide is not informative, the display is boring and inconsistent. The user experience of the M-Paspor application has been tested with 15 respondents through five usability test task scenarios. The test results shown that the average aspect of effectiveness is 100%, the average aspect of efficiency is 0.133 goals/second with a range of 0.197 goals/second, and the average aspect of user satisfaction is 5.1 with a range of 2.4 (from a scale of 1 to 7).

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34 penulis · 81 tautan kepenulisan bersama · 43 lintas organisasi

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  • Universitas Airlangga
  • National Research and Innovation Agency
  • State University of Semarang
  • Bandung Institute of Technology
  • Universitas Pamulang
  • Kementerian Kesehatan Republik Indonesia
  • University of Indonesia
  • Organisasi lain
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Rekan penulisOrganisasiArtikel bersama
Soeryaniati KoesoemoNational Research and Innovation Agency2
Kridanto SurendroBandung Institute of Technology1
Eva HariyantiUniversitas Airlangga1
Delia Putri FardaniUniversitas Airlangga1
Eto WuryantoUniversitas Airlangga1
Endah PurwantiUniversitas Airlangga1
Bagus Fery YantoUniversitas Airlangga1
Rivanda PutraUniversitas Airlangga1
Ira PuspitasariUniversitas Airlangga1
Damar DananjayaAfiliasi tidak diketahui1
Rini SemiatiUniversitas Airlangga1
Bambang WispriyonoUniversity of Indonesia1
Iqbal ArdiansyahKementerian Kesehatan Republik Indonesia1
Rizki AmaliaPoltekkes Kemenkes Yogyakarta1
Rahayu Budhiati VeronicaState University of Semarang1
Devita AnggrainiState University of Semarang1
Safira Aprillia NarumiState University of Semarang1
Suwamo SuwamoAfiliasi tidak diketahui1
Ajyan Brava BietrosulaUniversitas Airlangga1
Eto WuriyantoUniversitas Airlangga1
Bhanu Prakash NunnaAfiliasi tidak diketahui1
Sophan Yahya WarnasoudaUniversitas Pasundan1
Sri Humana LagustianiNational Research and Innovation Agency1
Sri HastutiNational Research and Innovation Agency1
J. Aminullah AlwahdyNational Research and Innovation Agency1
Ulang Mangun SosiawanNational Research and Innovation Agency1
Sugeng Santoso PnPelita Harapan University1
Alivia Hasnanda Sakina MaheswariBandung Institute of Technology1
Sri HastutiNational Research and Innovation Agency1
Andari YurikosariUniversitas Trisakti1
Unggul Prayudho SatriyoSouthwest University of Political Science & Law1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://ojs3.unpatti.ac.id/index.php/barekeng/oai, pertama di-harvest 5 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">EVALUATION AND USER INTERFACE DESIGN IMPROVEMENT RECOMMENDATIONS OF THE IMMIGRATION SERVICE APPLICATION USING DESIGN THINKING</dc:title>
	<dc:creator>Hendarto, Alexander Ryan</dc:creator>
	<dc:creator>Werdiningsih, Indah</dc:creator>
	<dc:creator>Kartono, Kartono</dc:creator>
	<dc:description xml:lang="en-US">The M-Paspor application is an immigration service application. It is an application that is officially managed by the Directorate General of the Ministry of Law and Human Rights of the Republic of Indonesia. With this online service system, people who wish to apply for passports do not need to come to the office and stand in line to make passports, now they only need to access the Directorate General of Immigration's website or this mobile-based application to submit an application. This study aims to evaluate and provide recommendations for user interface improvements that can be proposed to improve the user experience of the M-Paspor application. This research used the design thinking method. Design thinking itself consists of five stages, namely empathy, define, idea, prototype, and test. Some of the problems in the user experience of the M-Paspor application are the confusing flow and interface, the loading process takes too long, the information guide is not informative, the display is boring and inconsistent. The user experience of the M-Paspor application has been tested with 15 respondents through five usability test task scenarios. The test results shown that the average aspect of effectiveness is 100%, the average aspect of efficiency is 0.133 goals/second with a range of 0.197 goals/second, and the average aspect of user satisfaction is 5.1 with a range of 2.4 (from a scale of 1 to 7).
&amp;nbsp;</dc:description>
	<dc:publisher xml:lang="en-US">PATTIMURA UNIVERSITY</dc:publisher>
	<dc:date>2024-03-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ojs3.unpatti.ac.id/index.php/barekeng/article/view/8538</dc:identifier>
	<dc:identifier>10.30598/barekengvol18iss1pp0001-0018</dc:identifier>
	<dc:source xml:lang="en-US">BAREKENG: Jurnal Ilmu Matematika dan Terapan; Vol 18 No 1 (2024): BAREKENG: Journal of Mathematics and Its Application; 0001-0018</dc:source>
	<dc:source>2615-3017</dc:source>
	<dc:source>1978-7227</dc:source>
	<dc:source>10.30598/barekengvol18iss1year2024</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs3.unpatti.ac.id/index.php/barekeng/article/view/8538/7561</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2024 Alexander Ryan Hendarto, Indah Werdiningsih, Kartono Kartono</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>