Melola Discovery

← Melola Discovery

Akses terbuka Jurnal

Pengaruh Pelaksanaan Akreditasi Puskesmas terhadap Kepuasan Pasien

Media Kesehatan Masyarakat Indonesia · Vol. 15 No. 3 (2019) · hlm. 228–236

DOI
10.30597/mkmi.v15i3.6195
ISSN
2356-4067, 0216-2482
Terbit
2019-09-07
Penerbit
Faculty of Public Health, Hasanuddin University, Makassar
Bahasa
en
Lisensi
creativecommons.org/licenses/by-nc-sa/4.0

Abstrak

Since the enactment of the National Health Insurance (JKN) policy, all Primary Health Care in Indonesiamust follow accreditation. Through accreditation, it is expected that the quality of Primary Health Care serviceswill increase, one of which can be seen from the increase in patient satisfaction. This study was conducted toanalyze the effect of accreditation on patient satisfaction. The study was conducted on 90 Primary Health Carepatients who had visited the Primary Health Care before and after accreditation. Data retrieval has been donecrossectionally. The paired-sample T test was conducted to see the significance of differences in satisfactionscores before and after accreditation. The results showed that there were significant differences in satisfactionscores between before and after accreditation for the dimensions of responsiveness, credibility, competence,communication, security, access, courtesy, understanding customer and tangibles. In the reliability dimensionno significant differences were found. While specifically for the cutomer understanding dimension there was adecrease in satisfaction scores after accreditation. Therefore, it is important for Primary Health Care to improvetheir service systems, especially related to fulfilling service promises that have been set as quality objectives.Dissemination of information to the public must be improved, so that the public becomes aware of the existence ofprograms run by the Primary Health Care, such as accreditation.

Kata kunci

Jaringan kolaborasi para penulis

40 penulis · 93 tautan kepenulisan bersama · 7 lintas organisasi · menampilkan 40 yang paling banyak terhubung

Arahkan kursor atau ketuk sebuah nama untuk menyorot rekan penulisnya. Klik dua kali untuk membuka halaman penulis.

  • Universitas Airlangga
  • Badan Penelitian dan Pengembangan Kesehatan
  • Universitas Muhammadiyah Malang
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Nursalam NursalamAfiliasi tidak diketahui4
Retno LestariAfiliasi tidak diketahui2
Kuntoro KuntoroAfiliasi tidak diketahui2
Hari Basuki NotobrotoAfiliasi tidak diketahui2
Ratna Dwi WulandariAfiliasi tidak diketahui2
Supriyanto .Afiliasi tidak diketahui1
NasronudinAfiliasi tidak diketahui1
Ernawaty ErnawatyAfiliasi tidak diketahui1
Febri Endra Budi SetyawanUniversitas Muhammadiyah Malang1
Rachmah IndawatiAfiliasi tidak diketahui1
Febri Endra Budi SetyawanAfiliasi tidak diketahui1
Feny TunjungsariAfiliasi tidak diketahui1
Wa Ode Nurlaily HanifatyAfiliasi tidak diketahui1
Heru Santoso Wahito NugrohoAfiliasi tidak diketahui1
Suharto SuhartoAfiliasi tidak diketahui1
Edi MurwaniAfiliasi tidak diketahui1
Fenty Ayu RosmaniaAfiliasi tidak diketahui1
Helda BudiyantiAfiliasi tidak diketahui1
Aderia Putri PrasantiAfiliasi tidak diketahui1
Orin Annahriyah SyukriaAfiliasi tidak diketahui1
Linta Meyla PutriAfiliasi tidak diketahui1
Aldiar Lailifah Lailifah KurniavipAfiliasi tidak diketahui1
Nuzulul Kusuma PutriAfiliasi tidak diketahui1
Khoiriningtyas Ayu PuspitaAfiliasi tidak diketahui1
Zeni YantiAfiliasi tidak diketahui1
Nurul AtiqahAfiliasi tidak diketahui1
Ilham Akhsanu RidloAfiliasi tidak diketahui1
Nadhif Alfia Charista KusniarAfiliasi tidak diketahui1
Asrining PangastutiAfiliasi tidak diketahui1
Widodo Jatim PudjirahardjoAfiliasi tidak diketahui1
Purwo AndariAfiliasi tidak diketahui1
Candra Ferdian HandriyantoAfiliasi tidak diketahui1
Ida Srisurani Wiji AstutiAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/mkmi/oai, pertama di-harvest 5 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">Pengaruh Pelaksanaan Akreditasi Puskesmas terhadap Kepuasan Pasien</dc:title>
	<dc:creator xml:lang="en">Wulandari, Ratna Dwi</dc:creator>
	<dc:creator xml:lang="en">Ridho, Ilham Akhsanu</dc:creator>
	<dc:creator xml:lang="en">Supriyanto, S.</dc:creator>
	<dc:creator xml:lang="en">Qomaruddin, M. Bagus</dc:creator>
	<dc:creator xml:lang="en">Damayanti, Nyoman Anita</dc:creator>
	<dc:creator xml:lang="en">Laksono, Agung Dwi</dc:creator>
	<dc:creator xml:lang="en">Rassa, Alida Nella Fedelina</dc:creator>
	<dc:subject xml:lang="en">Akreditasi</dc:subject>
	<dc:subject xml:lang="en">kepuasan</dc:subject>
	<dc:subject xml:lang="en">mutu</dc:subject>
	<dc:subject xml:lang="en">pasien</dc:subject>
	<dc:subject xml:lang="en">puskesmas</dc:subject>
	<dc:description xml:lang="en">Since the enactment of the National Health Insurance (JKN) policy, all Primary Health Care in Indonesiamust follow accreditation. Through accreditation, it is expected that the quality of Primary Health Care serviceswill increase, one of which can be seen from the increase in patient satisfaction. This study was conducted toanalyze the effect of accreditation on patient satisfaction. The study was conducted on 90 Primary Health Carepatients who had visited the Primary Health Care before and after accreditation. Data retrieval has been donecrossectionally. The paired-sample T test was conducted to see the significance of differences in satisfactionscores before and after accreditation. The results showed that there were significant differences in satisfactionscores between before and after accreditation for the dimensions of responsiveness, credibility, competence,communication, security, access, courtesy, understanding customer and tangibles. In the reliability dimensionno significant differences were found. While specifically for the cutomer understanding dimension there was adecrease in satisfaction scores after accreditation. Therefore, it is important for Primary Health Care to improvetheir service systems, especially related to fulfilling service promises that have been set as quality objectives.Dissemination of information to the public must be improved, so that the public becomes aware of the existence ofprograms run by the Primary Health Care, such as accreditation.</dc:description>
	<dc:publisher xml:lang="en">Faculty of Public Health, Hasanuddin University, Makassar</dc:publisher>
	<dc:date>2019-09-07</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unhas.ac.id/index.php/mkmi/article/view/6195</dc:identifier>
	<dc:identifier>10.30597/mkmi.v15i3.6195</dc:identifier>
	<dc:source xml:lang="en">Media Kesehatan Masyarakat Indonesia; Vol. 15 No. 3: SEPTEMBER 2019; 228-236</dc:source>
	<dc:source>2356-4067</dc:source>
	<dc:source>0216-2482</dc:source>
	<dc:source>10.30597/mkmi.v15i3</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/mkmi/article/view/6195/pdf</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2019 Ratna Dwi Wulandari</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-nc-sa/4.0</dc:rights>
</oai_dc:dc>