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PENGARUH MANAJEMEN SDM DAN BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PADA KANTOR KECAMATAN TAMALATE KOTA MAKASSAR

JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik) · Vol. ume No. 2 (2018) · hlm. 113–122

DOI
10.31947/jakpp.v4i2.3522
ISSN
2527-6476, 2460-6162
Terbit
2018-12-31
Penerbit
Departemen Ilmu Administrasi FISIP UNHAS
Bahasa
en

Abstrak

AbstractIn improving service quality Tamalate faced District Office on the quality of Human Resources and Organizational Culture is always oriented to quality services in an effort to meet the needs and expectations of society. The purpose of this study were (i) to analyze the influence of human resource management of the quality of service at the District Office Tamalate Makassar; (Ii) to analyze the influence of organizational culture on quality of service at the District Office Tamalate Makassar; (Iii) to analyze the influence of human resource management and organizational culture on quality of service at the District Office Tamalate Makassar. The samples are saturated samples that use the entire population as a sample of 19 employees. Data collection methods used were observation, interviews, and questionnaires. Data were analyzed with simple regression with SPSS 20:00 for windows. The results showed: (i) human resources management a significant effect on the quality of service Tamalate Makassar City District Office; (Ii) Organizational culture significantly influence service quality Tamalate City District Office; (Iii) human resource management and organizational culture together affect the service quality Tamalate Makassar City District Office.Keywords: Human Resource Management, Organizational Culture and Quality of Service.

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6 penulis · 11 tautan kepenulisan bersama · 6 lintas organisasi

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  • Institut Ilmu Sosial dan Ilmu Politik Yapis Biak
  • Universitas Bosowa
  • Universitas Muslim Maros
  • Hasanuddin University
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
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Rekan penulisOrganisasiArtikel bersama
Muh. Tang AbdullahHasanuddin University1
Abd. HarisAfiliasi tidak diketahui1
Ali AnasUniversitas Bosowa1
Muhammad NurjayaUniversitas Muslim Maros1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unhas.ac.id/index.php/jakpp/oai, pertama di-harvest 5 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">PENGARUH MANAJEMEN SDM DAN BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PADA KANTOR KECAMATAN TAMALATE  KOTA MAKASSAR</dc:title>
	<dc:creator xml:lang="en">Dahlan, Dahlan Lan</dc:creator>
	<dc:creator xml:lang="en">Iriawan, Hermanu</dc:creator>
	<dc:subject xml:lang="en">Human Resource Management</dc:subject>
	<dc:subject xml:lang="en">Organizational Culture and Quality of Service.</dc:subject>
	<dc:description xml:lang="en">AbstractIn improving service quality Tamalate faced District Office on the quality of Human Resources and Organizational Culture is always oriented to quality services in an effort to meet the needs and expectations of society. The purpose of this study were (i) to analyze the influence of human resource management of the quality of service at the District Office Tamalate Makassar; (Ii) to analyze the influence of organizational culture on quality of service at the District Office Tamalate Makassar; (Iii) to analyze the influence of human resource management and organizational culture on quality of service at the District Office Tamalate Makassar. The samples are saturated samples that use the entire population as a sample of 19 employees. Data collection methods used were observation, interviews, and questionnaires. Data were analyzed with simple regression with SPSS 20:00 for windows. The results showed: (i) human resources management a significant effect on the quality of service Tamalate Makassar City District Office; (Ii) Organizational culture significantly influence service quality Tamalate City District Office; (Iii) human resource management and organizational culture together affect the service quality Tamalate Makassar City District Office.Keywords: Human Resource Management, Organizational Culture and Quality of Service.</dc:description>
	<dc:publisher xml:lang="en">Departemen Ilmu Administrasi FISIP UNHAS</dc:publisher>
	<dc:date>2018-12-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unhas.ac.id/index.php/jakpp/article/view/3522</dc:identifier>
	<dc:identifier>10.31947/jakpp.v4i2.3522</dc:identifier>
	<dc:source xml:lang="en">JAKPP (Jurnal Analisis Kebijakan &amp; Pelayanan Publik); Volume 4 No. 2, Desember 2018; 113-122</dc:source>
	<dc:source>2527-6476</dc:source>
	<dc:source>2460-6162</dc:source>
	<dc:source>10.31947/jakpp.v4i2</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.unhas.ac.id/index.php/jakpp/article/view/3522/pdf</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2019 JAKPP : Jurnal Analisis Kebijakan &amp; Pelayanan Publik</dc:rights>
</oai_dc:dc>