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Status Akreditasi Puskesmas dengan Tingkat Kepuasan Pasien

HIGEIA (Journal of Public Health Research and Development) · Vol. 3 No. 2 (2019) · hlm. 324–336

DOI
10.15294/higeia.v3i2.27138
ISSN
2541-5581, 2541-5603
Terbit
2019-04-30
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

ABSTRACT The number of public health center in Semarang City is accredited as of February 2018, namely 31 health centers. Moreover, it was unknown about the description of patient satisfaction level, both before and after being accredited. The purpose of this study was to determine the relationship between the accreditation status and the satisfaction level of outpatient (case study 5 public health centers in Semarang City). The type of this research is observational analytic with design cross sectional. The sample was set at 101 respondents using the proportionate simple random sampling technique. The instruments used were structured questionnaires and observation sheets. Data were analyzed using chi-square test and logistic regression test. The results of this study were accreditation status category non-accredited (p=0,000), basic accredited (p=0,000), middle accredited (p=0,024), main accredited (p=0,217), and plenary accredited as reference. After being controlled by the variables of education, income, employment status, type of financing (r2=42.0%; AUC=82.7%) only accreditation status with non-accredited and basic accredited category is related to patient satisfaction. The conclusion, accreditation status of public health center (non-accredited, basic accredited, and middle accredited category) is related to the level of patient satisfaction. Keywords: Accreditation Status, Patient Satisfaction, Public Health Center

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  • State University of Semarang
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Rekan penulisOrganisasiArtikel bersama
Sofwan IndarjoState University of Semarang2
Agus RaharjoState University of Semarang2
Aer SondariAfiliasi tidak diketahui1
Ayu Imade RosdianaAfiliasi tidak diketahui1
Aminatuz ZuhriyahAfiliasi tidak diketahui1
Triyanik IstikomahAfiliasi tidak diketahui1
Isna Lutfiyatul FaizahAfiliasi tidak diketahui1
Ais DafitriAfiliasi tidak diketahui1
Nur AzizahAfiliasi tidak diketahui1
Bunga Ifatun NisaAfiliasi tidak diketahui1
Laila Dwi DarmayantiAfiliasi tidak diketahui1
Namira Aulia RahmakusumaAfiliasi tidak diketahui1
Yunita RiyaniAfiliasi tidak diketahui1
Fiki HidayatiAfiliasi tidak diketahui1
iga kusuma wardhaniAfiliasi tidak diketahui1
Tri HartiyantiAfiliasi tidak diketahui1
Masykur_ SahidAfiliasi tidak diketahui1
Taufiq HidayahAfiliasi tidak diketahui1
Okfian SetiajiAfiliasi tidak diketahui1
Andry AkhiruyantoState University of Semarang1
Nurnamira NurnamiraAfiliasi tidak diketahui1
Nasuka NasukaAfiliasi tidak diketahui1
Assagaf Tonangi GunturAfiliasi tidak diketahui1
Sultan Akbar IbrahimAfiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/higeia/oai, pertama di-harvest 5 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Status Akreditasi Puskesmas dengan Tingkat Kepuasan Pasien</dc:title>
	<dc:creator>Trisna, Intan Nurjannah Pratiwi</dc:creator>
	<dc:creator>Raharjo, Bambang Budi</dc:creator>
	<dc:description xml:lang="en-US">ABSTRACT
&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; The number of public health center in Semarang City is accredited as of February 2018, namely 31 health centers. Moreover, it was unknown about the description of patient satisfaction level, both before and after being accredited. The purpose of this study was to determine the relationship between the accreditation status and the satisfaction level of outpatient (case study 5 public health centers in Semarang City).
&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; The type of this research is observational analytic with design cross sectional. The sample was set at 101 respondents using the proportionate simple random sampling technique. The instruments used were structured questionnaires and observation sheets. Data were analyzed using chi-square test and logistic regression test.
&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; The results of this study were accreditation status category non-accredited (p=0,000), basic accredited (p=0,000), middle accredited (p=0,024), main accredited (p=0,217), and plenary accredited as reference. After being controlled by the variables of education, income, employment status, type of financing (r2=42.0%; AUC=82.7%) only accreditation status with non-accredited and basic accredited category is related to patient satisfaction. 
&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; The conclusion, accreditation status of public health center (non-accredited, basic accredited, and middle accredited category) is related to the level of patient satisfaction.
&amp;nbsp;
Keywords: Accreditation Status, Patient Satisfaction, Public Health Center
&amp;nbsp;
&amp;nbsp;</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2019-04-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/sju/higeia/article/view/27138</dc:identifier>
	<dc:identifier>10.15294/higeia.v3i2.27138</dc:identifier>
	<dc:source xml:lang="en-US">HIGEIA (Journal of Public Health Research and Development); Vol 3 No 2 (2019): HIGEIA: April 2019; 324-336</dc:source>
	<dc:source>2541-5581</dc:source>
	<dc:source>2541-5603</dc:source>
	<dc:source>10.15294/higeia.v3i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/higeia/article/view/27138/13488</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2019 HIGEIA (Journal of Public Health Research and Development)</dc:rights>
</oai_dc:dc>