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Criminalization of Consumers for Criticism Given to Companies Through Cyberspace in Theoretical Studies: Kriminalisasi Konsumen Atas Kritik yang Diberikan Kepada Perusahaan Melalui Dunia Maya dalam Kajian Teoritis

Annual Review of Legal Studies · Vol. 1 No. 2 (2024) · pp. 179–204

DOI
10.15294/arls.vol1i2.4098
ISSN
3047-7875, 3047-7581
Published
2024-05-31
Publisher
Faculty of Law, Universitas Negeri Semarang
Language
eng
License
creativecommons.org/licenses/by-sa/4.0

Abstract

The rapid maneuvering of technology has an impact on the trade sector. Social media is one of the communication mediums that is not uncommon to be used as a means of evaluating a product. However, not all product assessments circulating in the community have a positive impact on the company to be used as a means of product review, there are consumers who make an assessment of a product on social media in a way that is not good, causing harm to the company's image. Whereas the limitation of opinion in Indonesia is a juridical matter. The purpose of this paper is to be able to provide an analysis of the criminalization of consumers for criticism given to companies with criticism given through social media. The research method used in this research is normative juridical research method, conducted by studying and examining the application of legal norms. This study found that in the application of consumer criminalization of criticism given to companies through cyberspace, it can be done if he has fulfilled the elements as stated in the legislation. However, not a few perpetrators are let off by judges for several reasons related to the weak consumer protection regulations in Indonesia. So in this case, it is important for judges to be able to pay attention to expert theories in making decisions, such as Speech Act Theory and Injuria Sine Damno Theory.

Keywords

Collaboration network of the authors

35 authors · 102 co-authorship links · 1 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Halu Oleo
  • STKIP Taman Siswa Bima
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Ridwan ArifinAffiliation unknown3
R Benny RiyantoAffiliation unknown3
Slamet SumartoAffiliation unknown2
Martitah MartitahAffiliation unknown2
Karsinah KarsinahAffiliation unknown2
Akbar Jihadul IslamAffiliation unknown2
Abdullah Mufti Abdul RahmanAffiliation unknown2
Adinda Zeranica Putri FakhisAffiliation unknown2
Mohammad Raziq FakhrullahAffiliation unknown2
Natal KristionoAffiliation unknown1
Arif HidayatAffiliation unknown1
Pujiono PujionoAffiliation unknown1
Triska Rahmatul AiniAffiliation unknown1
Arif HidayatAffiliation unknown1
Wahyudin WahyudinSTKIP Taman Siswa Bima1
Irawaty IrawatyUniversitas Halu Oleo1
Dina Silvia PuteriAffiliation unknown1
Anindya ArdiansariAffiliation unknown1
Duhita Driyah SupraptiAffiliation unknown1
Isnani IsnaniAffiliation unknown1
Niken Diah ParamitaAffiliation unknown1
Windiahsari WindiahsariAffiliation unknown1
Alamul Fikri Al FarouqAffiliation unknown1
Dian Farah SyarifahAffiliation unknown1
Sunu HerawanAffiliation unknown1
Edgina BelvaAffiliation unknown1
Asa Faradiba HilmiAffiliation unknown1
Ermiyani SagalaAffiliation unknown1
Fiki Elfanda YusufAffiliation unknown1
Dede IndraswaraAffiliation unknown1
Bintang Rafli AnantaAffiliation unknown1
Zainurohmah ZainurohmahAffiliation unknown1
Galih Niken Anggoto SulaksmiAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/arls/oai, first harvested 5 Nov 2026, last seen 5 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Criminalization of Consumers for Criticism Given to Companies Through Cyberspace in Theoretical Studies: Kriminalisasi Konsumen Atas Kritik yang Diberikan Kepada Perusahaan Melalui Dunia Maya dalam Kajian Teoritis</dc:title>
	<dc:creator xml:lang="en">Putra, Tegar Islami</dc:creator>
	<dc:creator xml:lang="en">Fibrianti, Nurul</dc:creator>
	<dc:subject xml:lang="en">Criminalization</dc:subject>
	<dc:subject xml:lang="en">Consumer</dc:subject>
	<dc:subject xml:lang="en">Criticism</dc:subject>
	<dc:subject xml:lang="en">Company</dc:subject>
	<dc:subject xml:lang="en">Cyberspace</dc:subject>
	<dc:description xml:lang="en">The rapid maneuvering of technology has an impact on the trade sector. Social media is one of the communication mediums that is not uncommon to be used as a means of evaluating a product. However, not all product assessments circulating in the community have a positive impact on the company to be used as a means of product review, there are consumers who make an assessment of a product on social media in a way that is not good, causing harm to the company's image. Whereas the limitation of opinion in Indonesia is a juridical matter. The purpose of this paper is to be able to provide an analysis of the criminalization of consumers for criticism given to companies with criticism given through social media. The research method used in this research is normative juridical research method, conducted by studying and examining the application of legal norms. This study found that in the application of consumer criminalization of criticism given to companies through cyberspace, it can be done if he has fulfilled the elements as stated in the legislation. However, not a few perpetrators are let off by judges for several reasons related to the weak consumer protection regulations in Indonesia. So in this case, it is important for judges to be able to pay attention to expert theories in making decisions, such as Speech Act Theory and Injuria Sine Damno Theory.</dc:description>
	<dc:publisher xml:lang="en">Faculty of Law, Universitas Negeri Semarang</dc:publisher>
	<dc:date>2024-05-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:identifier>https://journal.unnes.ac.id/journals/arls/article/view/4098</dc:identifier>
	<dc:identifier>10.15294/arls.vol1i2.4098</dc:identifier>
	<dc:source xml:lang="en">Annual Review of Legal Studies; Vol. 1 No. 2 (2024); 179-204</dc:source>
	<dc:source>3047-7875</dc:source>
	<dc:source>3047-7581</dc:source>
	<dc:source>10.15294/arls.vol1i2.%a</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/arls/article/view/4098/496</dc:relation>
	<dc:relation>10.15294/arls.vol1i2.4098</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2024 Tegar Islami Putra, Nurul Fibrianti (Author)</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
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