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Preventing and Addressing Maladministration in Population Administration Services: A Case Study of the Semarang City Department of Population and Civil Registration

Annual Review of Legal Studies · Vol. 3 No. 1 (2026) · hlm. 27–54

DOI
10.15294/arls.v3i3.42344
ISSN
3047-7875, 3047-7581
Terbit
2026-01-08
Penerbit
Faculty of Law, Universitas Negeri Semarang
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

Population administration services constitute an essential component of public service delivery, as they are directly related to the fulfilment of citizens’ administrative rights and the provision of legal certainty. In practice, however, service delivery continues to face various forms of maladministration. This study aims to analyse the forms of maladministration, their compliance with the principles of public service, and the measures taken to prevent and address maladministration in population administration services at the Semarang City Department of Population and Civil Registration (Disdukcapil). The study employs an empirical legal research method (socio-legal approach) using a descriptive qualitative design. Data were collected through in-depth interviews with Disdukcapil officials, operators of the Digital Population Identity (Identitas Kependudukan Digital, IKD) application, student interns, and service users, supplemented by observation and documentary analysis. The findings reveal that maladministration persists in the form of an insufficiently efficient queue management system, the implementation of the IKD application without adequate inclusivity for vulnerable groups such as older persons, and the assignment of insufficiently competent personnel to strategic service positions. These findings indicate that the principles of legal certainty, effectiveness, non-discrimination, professionalism, and accountability, as stipulated in Law No. 25 of 2009 concerning Public Services, have yet to be implemented optimally. This study concludes that improving the quality of population administration services requires not only digital innovation but also stronger human resource capacity, inclusive service delivery, and effective oversight mechanisms to prevent and address maladministration.

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Rekan penulisOrganisasiArtikel bersama
Muhammad Azil MaskurAfiliasi tidak diketahui3
Winarsih WinarsihUniversitas Gadjah Mada2
Mutmainah Nur QoiriAfiliasi tidak diketahui2
Rini FidiyaniAfiliasi tidak diketahui2
Destika Santi Putri SarfitriAfiliasi tidak diketahui2
Jamaluddin Jamal MuhsenAfiliasi tidak diketahui2
Indah Sri UtariAfiliasi tidak diketahui2
Diandra Preludio RamadaAfiliasi tidak diketahui2
Rodiyah RodiyahAfiliasi tidak diketahui2
Putri Balqis Nuril HakimAfiliasi tidak diketahui2
Ahmad Gelora MahardikaAfiliasi tidak diketahui2
Ali MasyharAfiliasi tidak diketahui2
Fitriani AbdiAfiliasi tidak diketahui2
Martitah MartitahAfiliasi tidak diketahui1
Bayangsari WedhatamiAfiliasi tidak diketahui1
Eko MukmintoAfiliasi tidak diketahui1
Danu IbrahimAfiliasi tidak diketahui1
Julinar Tyara Maharani PasaribuAfiliasi tidak diketahui1
Ubaidillah KamalAfiliasi tidak diketahui1
Nizamuddin AliasAfiliasi tidak diketahui1
Dani MuhtadaAfiliasi tidak diketahui1
Feiruz Rachmita AlamsyahAfiliasi tidak diketahui1
Muhammad Azil MasykurAfiliasi tidak diketahui1
Ali Masyhar MursyidAfiliasi tidak diketahui1
Quinny Azalia PutriAfiliasi tidak diketahui1
Aurelia Dinda SasikiranaAfiliasi tidak diketahui1
Marshanda Aulia PutriAfiliasi tidak diketahui1
Salsabila Putri TsarwahAfiliasi tidak diketahui1
Rayi Kharisma RajibAfiliasi tidak diketahui1
Nazla Arliva RahmanAfiliasi tidak diketahui1
Subhra SanyalAfiliasi tidak diketahui1
Salman AlfarisiTokyo Metropolitan University1
Umar MubdiAfiliasi tidak diketahui1
Rahmat Dwi PutrantoAfiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/arls/oai, pertama di-harvest 5 Nov 2026, terakhir terlihat 5 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Preventing and Addressing Maladministration in Population Administration Services: A Case Study of the Semarang City Department of Population and Civil Registration</dc:title>
	<dc:creator xml:lang="en">Endrosava, Aqila Acyuta</dc:creator>
	<dc:creator xml:lang="en">Damayanti, Ratih</dc:creator>
	<dc:subject xml:lang="en">Maladministration</dc:subject>
	<dc:subject xml:lang="en">Population Administration Services</dc:subject>
	<dc:subject xml:lang="en">Public Services</dc:subject>
	<dc:subject xml:lang="en">Disdukcapil</dc:subject>
	<dc:subject xml:lang="en">Good Governance</dc:subject>
	<dc:description xml:lang="en">Population administration services constitute an essential component of public service delivery, as they are directly related to the fulfilment of citizens’ administrative rights and the provision of legal certainty. In practice, however, service delivery continues to face various forms of maladministration. This study aims to analyse the forms of maladministration, their compliance with the principles of public service, and the measures taken to prevent and address maladministration in population administration services at the Semarang City Department of Population and Civil Registration (Disdukcapil). The study employs an empirical legal research method (socio-legal approach) using a descriptive qualitative design. Data were collected through in-depth interviews with Disdukcapil officials, operators of the Digital Population Identity (Identitas Kependudukan Digital, IKD) application, student interns, and service users, supplemented by observation and documentary analysis. The findings reveal that maladministration persists in the form of an insufficiently efficient queue management system, the implementation of the IKD application without adequate inclusivity for vulnerable groups such as older persons, and the assignment of insufficiently competent personnel to strategic service positions. These findings indicate that the principles of legal certainty, effectiveness, non-discrimination, professionalism, and accountability, as stipulated in Law No. 25 of 2009 concerning Public Services, have yet to be implemented optimally. This study concludes that improving the quality of population administration services requires not only digital innovation but also stronger human resource capacity, inclusive service delivery, and effective oversight mechanisms to prevent and address maladministration.</dc:description>
	<dc:publisher xml:lang="en">Faculty of Law, Universitas Negeri Semarang</dc:publisher>
	<dc:date>2026-01-08</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/arls/article/view/42344</dc:identifier>
	<dc:identifier>10.15294/arls.v3i3.42344</dc:identifier>
	<dc:source xml:lang="en">Annual Review of Legal Studies; Vol. 3 No. 1 (2026): January, 2026; 27-54</dc:source>
	<dc:source>3047-7875</dc:source>
	<dc:source>3047-7581</dc:source>
	<dc:source>10.15294/arls.v3i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/arls/article/view/42344/11827</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Aqila Acyuta Endrosava, Ratih Damayanti (Author)</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>