Analisis Kehandalan dan Ketanggapan Dalam Rangka Memberi Pelayanan di Kantor Desa Sumberwulan

Alfani, Karisma; Kuswantoro, Agung

doi:10.15294/baej.v5i2.11195

Jurnal

Analisis Kehandalan dan Ketanggapan Dalam Rangka Memberi Pelayanan di Kantor Desa Sumberwulan

Business and Accounting Education Journal · Vol. 5 No. 2 (2025) · hlm. 217–233

DOI: 10.15294/baej.v5i2.11195
ISSN: 2723-4487, 2723-4495
Terbit: 2025-02-11
Penerbit: Universitas Negeri Semarang
Bahasa: eng

Abstrak

This research aims to determine the reliability and responsiveness of Sumberwulan village officials in providing administrative services to the Sumberwulan village community. This type of research is qualitative descriptive analysis, data collection techniques in this research are observation, interviews and documentation methods. The results of this research show two very prominent dimensions of service quality, namely the reliability dimension and the responsiveness dimension. Sumberwulan village officials have been able to implement the dimensions of reliability well and in accordance with the SOP. Sumberwulan village officials have been able to implement dimensions of responsiveness. All indicators have been fully implemented in the service process. This research provides information as a form of evaluation for the Sumberwulan Village Office in providing administrative services to the community.

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12 penulis · 18 tautan kepenulisan bersama · 3 lintas organisasi

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State University of Semarang
National Research and Innovation Agency
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Tampilkan sebagai tabel

Rekan penulis	Organisasi	Artikel bersama
Alfina Nurul Falasifa	State University of Semarang	1
Prabowo Yudo Jayanto	State University of Semarang	1
Ubaedul Mustofa	State University of Semarang	1
Anis Susanti	State University of Semarang	1
Aulia Prima Kharismaputra	State University of Semarang	1
Laila Rahim	State University of Semarang	1
Nina Oktarina	State University of Semarang	1
Selvy Kusumaningrum	Afiliasi tidak diketahui	1
Arif Wahyu Wirawan	State University of Semarang	1
Muhamad Nukha Murtadlo	National Research and Innovation Agency	1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/baej/oai, pertama di-harvest 5 Nov 2026, terakhir terlihat 8 Nov 2026.

Metadata asli (oai_dc)

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	<dc:title xml:lang="en">Analisis Kehandalan dan Ketanggapan Dalam Rangka Memberi Pelayanan di Kantor Desa Sumberwulan</dc:title>
	<dc:creator xml:lang="en">Alfani, Karisma</dc:creator>
	<dc:creator xml:lang="en">Kuswantoro, Agung</dc:creator>
	<dc:subject xml:lang="en">service, reliability, responsiveness</dc:subject>
	<dc:description xml:lang="en">This research aims to determine the reliability and responsiveness of Sumberwulan village officials in providing administrative services to the Sumberwulan village community. This type of research is qualitative descriptive analysis, data collection techniques in this research are observation, interviews and documentation methods. The results of this research show two very prominent dimensions of service quality, namely the reliability dimension and the responsiveness dimension. Sumberwulan village officials have been able to implement the dimensions of reliability well and in accordance with the SOP. Sumberwulan village officials have been able to implement dimensions of responsiveness. All indicators have been fully implemented in the service process. This research provides information as a form of evaluation for the Sumberwulan Village Office in providing administrative services to the community.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2025-02-11</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/baej/article/view/11195</dc:identifier>
	<dc:identifier>10.15294/baej.v5i2.11195</dc:identifier>
	<dc:source xml:lang="en">Business and Accounting Education Journal; Vol. 5 No. 2 (2024): Business and Accounting Education Journal; 217-233</dc:source>
	<dc:source>2723-4487</dc:source>
	<dc:source>2723-4495</dc:source>
	<dc:source>10.15294/baej.v5i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/baej/article/view/11195/1408</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2024 Business and Accounting Education Journal</dc:rights>
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