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Strategi Sekretaris Desa Dalam Meningkatkan Kualitas Layanan Administrasi di Desa Bakah Kecamatan Kunduran Kabupaten Blora

Business and Accounting Education Journal · Vol. 6 No. 3 (2026) · pp. 543–551

DOI
10.15294/baej.v6i3.29256
ISSN
2723-4487, 2723-4495
Published
2026-07-26
Publisher
Universitas Negeri Semarang
Language
eng

Abstract

This study explores the role of the village secretary in improving the quality of administrative services in Bakah Village, Kunduran Sub-district, Blora Regency. Using a qualitative approach and thematic analysis techniques, data was collected through interviews, observation, and documentation. The findings show that the village secretary is responsible for designing development plans and managing village data, but is often faced with additional tasks that interfere with the main focus. One of the strategies implemented is the digitization of Bakah Village Book C into a digital map to facilitate access to land information. Other strategies include developing information technology competencies, increasing human resource capacity and collaborating with village officials. Despite obstacles such as limited resources and resistance to change, this study recommends additional staff, technology training, and the development of standard operating procedures (SOPs) to improve service effectiveness. The results are expected to provide insights for the development of public service policies at the village level.

Keywords

Collaboration network of the authors

40 authors · 95 co-authorship links · 1 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • State University of Semarang
  • Universitas Media Nusantara Citra
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Fathur RokhmanState University of Semarang5
Eko HandoyoAffiliation unknown5
Dian Fithra PermanaAffiliation unknown4
Ade RustianaAffiliation unknown3
Joko WidodoAffiliation unknown2
Edy SuryantoAffiliation unknown2
Angga Pandu WijayaAffiliation unknown2
Syakila MaulidaAffiliation unknown2
Amanda Dewi PuspitaAffiliation unknown2
Agus WahyudinAffiliation unknown2
Arief YuliantoUniversitas Media Nusantara Citra2
Noor HudallahAffiliation unknown2
Nina FarlianaAffiliation unknown1
RusdartiAffiliation unknown1
Teguh Hardi RaharjoAffiliation unknown1
Pingkan Anggia KinaryosihAffiliation unknown1
Radini SintaAffiliation unknown1
Moh. UyubAffiliation unknown1
Dian Fithra PermanaAffiliation unknown1
SuharjaAffiliation unknown1
Angga WijayaAffiliation unknown1
Liza Dwi AnggraeniAffiliation unknown1
Syaefa Habsyah Nur MaulidaAffiliation unknown1
Muhammad Nukha MurtadloAffiliation unknown1
Angga Dwi ArdiantoAffiliation unknown1
Yohana Endang TrirahayuAffiliation unknown1
Tafriyadhur Risa BillahAffiliation unknown1
Heni Agus PurwantiAffiliation unknown1
Asrori AsroriAffiliation unknown1
Fahrian Aldi AlfiansyaAffiliation unknown1
Yudha HeriyantoAffiliation unknown1
KastiniAffiliation unknown1
SlametAffiliation unknown1
KardiyemAffiliation unknown1
Findy Cahya Isca SariAffiliation unknown1
Inarotul CaturmufidariniAffiliation unknown1
Rena Alfatih Dinul HadyuAffiliation unknown1
Esti WidyarningsihAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/baej/oai, first harvested 5 Nov 2026, last seen 5 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">Strategi Sekretaris Desa Dalam Meningkatkan Kualitas Layanan Administrasi di Desa Bakah Kecamatan Kunduran Kabupaten Blora</dc:title>
	<dc:creator xml:lang="en">Rozani, Ahmad </dc:creator>
	<dc:creator xml:lang="en">Oktarina, Nina </dc:creator>
	<dc:subject xml:lang="en">Administraive Service Quality</dc:subject>
	<dc:subject xml:lang="en">Bakah Village</dc:subject>
	<dc:subject xml:lang="en">Community Service</dc:subject>
	<dc:subject xml:lang="en">Village Secretary</dc:subject>
	<dc:description xml:lang="en">This study explores the role of the village secretary in improving the quality of administrative services in Bakah Village, Kunduran Sub-district, Blora Regency. Using a qualitative approach and thematic analysis techniques, data was collected through interviews, observation, and documentation. The findings show that the village secretary is responsible for designing development plans and managing village data, but is often faced with additional tasks that interfere with the main focus. One of the strategies implemented is the digitization of Bakah Village Book C into a digital map to facilitate access to land information. Other strategies include developing information technology competencies, increasing human resource capacity and collaborating with village officials. Despite obstacles such as limited resources and resistance to change, this study recommends additional staff, technology training, and the development of standard operating procedures (SOPs) to improve service effectiveness. The results are expected to provide insights for the development of public service policies at the village level. </dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2026-07-26</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/baej/article/view/29256</dc:identifier>
	<dc:identifier>10.15294/baej.v6i3.29256</dc:identifier>
	<dc:source xml:lang="en">Business and Accounting Education Journal; Vol. 6 No. 3 (2025): Business and Accounting Education Journal; 543-551</dc:source>
	<dc:source>2723-4487</dc:source>
	<dc:source>2723-4495</dc:source>
	<dc:source>10.15294/baej.v6i3</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/baej/article/view/29256/8210</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Business and Accounting Education Journal</dc:rights>
</oai_dc:dc>