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Pengaruh Disiplin Pegawai, Fasilitas Kerja, dan Kompetensi Pegawai Terhadap Kualitas Pelayanan

Business and Accounting Education Journal · Vol. 3 No. 2 (2022) · hlm. 265–271

DOI
10.15294/baej.v3i2.62449
ISSN
2723-4487, 2723-4495
Terbit
2022-08-31
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

The purpose of this study was to analyze the effect of employee discipline, work facilities and employee competence on service quality at the Petungkriyono District office, Pekalongan Regency simultaneously or partially. The population in this study were all people in Petungkriyono District, Pekalongan Regency who had received services in Petungkriyono District, Pekalongan Regency. The sampling technique used iteration formula with 116 respondents. Data were collected by means of observation, interviews, questionnaires and documentation. The results of the study show: (1) there is a positive and significant influence between the variables of employee discipline, work facilities, and employee competence simultaneously on service quality at the Petungkriyono sub-district office of 57.7%, (2) there is a positive and significant effect of employee discipline on service quality, (3) there is a positive and significant effect of work facilities on service quality, (4) there is a positive and significant influence of employee competence on service quality.

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/baej/oai, pertama di-harvest 5 Nov 2026, terakhir terlihat 5 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">Pengaruh Disiplin Pegawai, Fasilitas Kerja, dan Kompetensi Pegawai Terhadap Kualitas Pelayanan</dc:title>
	<dc:creator>Ratnasari, Yulia</dc:creator>
	<dc:creator>Suryani, Nanik</dc:creator>
	<dc:creator>Saeroji, Ahmad</dc:creator>
	<dc:description xml:lang="en-US">The purpose of this study was to analyze the effect of employee discipline, work facilities and employee competence on service quality at the Petungkriyono District office, Pekalongan Regency simultaneously or partially. The population in this study were all people in Petungkriyono District, Pekalongan Regency who had received services in Petungkriyono District, Pekalongan Regency. The sampling technique used iteration formula with 116 respondents. Data were collected by means of observation, interviews, questionnaires and documentation. The results of the study show: (1) there is a positive and significant influence between the variables of employee discipline, work facilities, and employee competence simultaneously on service quality at the Petungkriyono sub-district office of 57.7%, (2) there is a positive and significant effect of employee discipline on service quality, (3) there is a positive and significant effect of work facilities on service quality, (4) there is a positive and significant influence of employee competence on service quality.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2022-08-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/sju/baej/article/view/62449</dc:identifier>
	<dc:identifier>10.15294/baej.v3i2.62449</dc:identifier>
	<dc:source xml:lang="en-US">Business and Accounting Education Journal; Vol 3 No 2 (2022): Business and Accounting Education Journal; 265 - 271</dc:source>
	<dc:source>2723-4487</dc:source>
	<dc:source>2723-4495</dc:source>
	<dc:source>10.15294/baej.v3i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/baej/article/view/62449/23115</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Business and Accounting Education Journal</dc:rights>
</oai_dc:dc>