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Public Service Quality in Population Administration Services

Economic Education Analysis Journal · Vol. 10 No. 2 (2021) · hlm. 253–267

DOI
10.15294/eeaj.v10i2.40249
ISSN
2502-356X, 2252-6544
Terbit
2021-05-31
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

This study aimed to test the service quality of the independent variable, namely public services on the dependent variable, namely population administration services. The population in this study were all people who provided services in the sub-districts of Salatiga. The sampling technique in this study used incidental sampling. The number of samples in this study was obtained through calculations with the iteration formula and the number of samples who became respondents was 115 people. Data collection methods used questionnaires, observation, interviews and documentation. The data analysis technique used quantitative descriptive analysis with the index number formula. The results showed that the Total Index Average was 81.37%. The size of the average index number for each dimension, namely the tangible dimension (physical evidence) of 68.97%, reliability of 69.04%, responsiveness of 77.8%, assurance (guarantee) of 74, 25%, and empathy of 72.93%. The results of this study indicated that people who were visitors to the districts in the city of Salatiga had a moderate view of service quality. This was because the quality of sub-district services in Salatiga had not been maximized. Services in the sub-districts of Salatiga were in the medium category.

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  • State University of Semarang
  • Universitas Media Nusantara Citra
  • Universitas Negeri Surabaya
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  • Organisasi berbeda
  • Organisasi sama
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Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Ahmad NurkhinAfiliasi tidak diketahui4
Hasan MukhibadAfiliasi tidak diketahui3
Muhsin MuhsinAfiliasi tidak diketahui3
Margareta RahayuningsihAfiliasi tidak diketahui2
Rosalia YunisaAfiliasi tidak diketahui2
Kusumantoro KusumantoroAfiliasi tidak diketahui2
Arief YuliantoUniversitas Media Nusantara Citra1
Sucihatiningsih Dian Wisika PrajantiState University of Semarang1
Ngabiyanto NgabiyantoAfiliasi tidak diketahui1
Suminar SuminarAfiliasi tidak diketahui1
Moh. KhoiruddinAfiliasi tidak diketahui1
Tsabit Azinar AhmadAfiliasi tidak diketahui1
Dewi NovianasariAfiliasi tidak diketahui1
Murwatiningsih MurwatiningsihAfiliasi tidak diketahui1
Fakhruddin FakhruddinAfiliasi tidak diketahui1
Arya Pradita AjiAfiliasi tidak diketahui1
Titi PrihatinAfiliasi tidak diketahui1
Ahmadun ahmadunAfiliasi tidak diketahui1
Suwito Eko PramonoAfiliasi tidak diketahui1
Regy PrasetyaAfiliasi tidak diketahui1
Bunga Aprilia KartiniAfiliasi tidak diketahui1
Tiara PuspitasariAfiliasi tidak diketahui1
Astrin ScholastikaAfiliasi tidak diketahui1
Puspa Hilda Dwi HariniAfiliasi tidak diketahui1
Nur QomariyahUniversitas Negeri Surabaya1
Dina CahyaningrumAfiliasi tidak diketahui1
Dewi Permata AyuAfiliasi tidak diketahui1
Charyn Harja RyzanaAfiliasi tidak diketahui1
Devilia ZulianiAfiliasi tidak diketahui1
Rahayuningsih RahayuningsihAfiliasi tidak diketahui1
KardoyoAfiliasi tidak diketahui1
FachrurrozieAfiliasi tidak diketahui1
Sri WartiniAfiliasi tidak diketahui1
Alifa Rizqia RachmawatiAfiliasi tidak diketahui1
Made Virma PermanaAfiliasi tidak diketahui1
Endang SutrasmawatiAfiliasi tidak diketahui1
Abdul HobarAfiliasi tidak diketahui1
Kardoyo KardoyoAfiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/eeaj/oai, pertama di-harvest 5 Nov 2026, terakhir terlihat 5 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Public Service Quality in Population Administration Services</dc:title>
	<dc:creator>Adelina, Sabrina Elliya</dc:creator>
	<dc:creator>Martono, S.</dc:creator>
	<dc:description xml:lang="en-US">This study aimed to test the service quality of the independent variable, namely public services on the dependent variable, namely population administration services. The population in this study were all people who provided services in the sub-districts of Salatiga. The sampling technique in this study used incidental sampling. The number of samples in this study was obtained through calculations with the iteration formula and the number of samples who became respondents was 115 people. Data collection methods used questionnaires, observation, interviews and documentation. The data analysis technique used quantitative descriptive analysis with the index number formula. The results showed that the Total Index Average was 81.37%. The size of the average index number for each dimension, namely the tangible dimension (physical evidence) of 68.97%, reliability of 69.04%, responsiveness of 77.8%, assurance (guarantee) of 74, 25%, and empathy of 72.93%. The results of this study indicated that people who were visitors to the districts in the city of Salatiga had a moderate view of service quality. This was because the quality of sub-district services in Salatiga had not been maximized. Services in the sub-districts of Salatiga were in the medium category.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2021-05-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/sju/eeaj/article/view/40249</dc:identifier>
	<dc:identifier>10.15294/eeaj.v10i2.40249</dc:identifier>
	<dc:source xml:lang="en-US">Economic Education Analysis Journal; Vol 10 No 2 (2021): Economic Education Analysis Journal; 253-267</dc:source>
	<dc:source>2502-356X</dc:source>
	<dc:source>2252-6544</dc:source>
	<dc:source>10.15294/eeaj.v10i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/eeaj/article/view/40249/19288</dc:relation>
</oai_dc:dc>