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Usability Analysis of Educational Assistance Information Systems Using the Heuristic Evaluation and End User Computing Satisfaction (EUCS) Methods.

Journal of Advances in Information Systems and Technology · Vol. 6 No. 2 (2025) · hlm. 270–286

DOI
10.15294/jaist.v6i2.8506
ISSN
2715-999X, 2714-9714
Terbit
2025-01-02
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

User interface and user satisfaction are crucial components of a system that can significantly impact its usability. SIBADIK, as a web-based application used by many students as a scholarship platform, should have a high level of usability. However, there has been no specific research analyzing the usability of the SIBADIK website. Usability analysis is necessary to determine whether the website is acceptable to users or if there are issues that need to be addressed. The method used is heuristic evaluation combined with End-User Computing Satisfaction (EUCS) to measure user satisfaction levels before and after improvements. The sample was obtained using purposive sampling technique with Slovin formula at 10% margin of error, resulting in 95 samples. The research findings indicate that the SIBADIK website received a user satisfaction score of 2.92 (in the "fairly satisfied" category). The heuristic evaluation by three evaluators revealed a severity point of 3.0195 (rounded to 3), indicating a major usability problem that requires improvements. Twelve issues were identified on the SIBADIK website: 2 issues with Match Between System and Real World, 1 issue with User Control and Freedom, 2 issues with Consistency and Standards, 1 issue with Error Prevention, 2 issues with Recognition Rather Than Recall, 2 issues with Flexibility and Efficiency of Use, and 2 issues with Aesthetic and Minimalist Design. These identified problems serve as recommendations for improving the SIBADIK user interface.

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39 penulis · 76 tautan kepenulisan bersama · 4 lintas organisasi

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  • State University of Semarang
  • Universitas Nahdlatul Ulama Blitar
  • Institut Teknologi Kalimantan
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Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Muh. SholehAfiliasi tidak diketahui2
Martanto Setyo HusodoAfiliasi tidak diketahui2
Riza ArifudinState University of Semarang2
Deonisius Germandy Cahaya PutraAfiliasi tidak diketahui2
Vivi WulandariAfiliasi tidak diketahui2
Resta AdityatamaAfiliasi tidak diketahui2
Taripar Matius AlexanderAfiliasi tidak diketahui1
Florentina Yuni AriniState University of Semarang1
Athoillah AthoillahAfiliasi tidak diketahui1
Endang SugihartiState University of Semarang1
Kholiq BudimanAfiliasi tidak diketahui1
zaenal abidinAfiliasi tidak diketahui1
Alfath YanuartoAfiliasi tidak diketahui1
Dinar Diaz SeptianAfiliasi tidak diketahui1
Akhmad MunawarAfiliasi tidak diketahui1
Andika Enggal RamadhanAfiliasi tidak diketahui1
Bhekti KumorowatiAfiliasi tidak diketahui1
Sugianto SugiantoUniversitas Nahdlatul Ulama Blitar1
Cahya WulandariState University of Semarang1
Muhamad Sayuti HassanAfiliasi tidak diketahui1
Zidney Ilma Fazaada EmhaAfiliasi tidak diketahui1
Tazkiyatun Aeni AmaliyahAfiliasi tidak diketahui1
Devi Tri WidyantiAfiliasi tidak diketahui1
Much Azis MuslimAfiliasi tidak diketahui1
Ahmad WarsunAfiliasi tidak diketahui1
Pradistia Edo KristiantoAfiliasi tidak diketahui1
Syehudin SyehudinAfiliasi tidak diketahui1
Alamsyah AlamsyahInstitut Teknologi Kalimantan1
Hendi SusantoAfiliasi tidak diketahui1
Annisya Dira PrastiwiAfiliasi tidak diketahui1
Adham Satria FirmansyahAfiliasi tidak diketahui1
Luthfi Ilham Agus PratamaAfiliasi tidak diketahui1
Muhammad Zaenal MuttaqinAfiliasi tidak diketahui1
Dian Tri WiyantiState University of Semarang1
Dante AlighiriState University of Semarang1
Priyantini WidiyaningrumAfiliasi tidak diketahui1
Agus YuliantoAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/jaist/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">Usability Analysis of Educational Assistance Information Systems Using the Heuristic Evaluation and End User Computing Satisfaction (EUCS) Methods.</dc:title>
	<dc:creator xml:lang="en">Sinurat, Angel Novita</dc:creator>
	<dc:creator xml:lang="en">Anggyi Trisnawan Putra</dc:creator>
	<dc:subject xml:lang="en">Usability</dc:subject>
	<dc:subject xml:lang="en">Heuristic evaluation</dc:subject>
	<dc:subject xml:lang="en">EUCS</dc:subject>
	<dc:subject xml:lang="en">SIBADIK</dc:subject>
	<dc:subject xml:lang="en">User Interface</dc:subject>
	<dc:subject xml:lang="en">Severity Point</dc:subject>
	<dc:subject xml:lang="en">End-User Computing Satisfaction (EUCS)</dc:subject>
	<dc:subject xml:lang="en">User Satisfaction</dc:subject>
	<dc:description xml:lang="en">User interface and user satisfaction are crucial components of a system that can significantly impact its usability. SIBADIK, as a web-based application used by many students as a scholarship platform, should have a high level of usability. However, there has been no specific research analyzing the usability of the SIBADIK website. Usability analysis is necessary to determine whether the website is acceptable to users or if there are issues that need to be addressed. The method used is heuristic evaluation combined with End-User Computing Satisfaction (EUCS) to measure user satisfaction levels before and after improvements. The sample was obtained using purposive sampling technique with Slovin formula at 10% margin of error, resulting in 95 samples. The research findings indicate that the SIBADIK website received a user satisfaction score of 2.92 (in the "fairly satisfied" category). The heuristic evaluation by three evaluators revealed a severity point of 3.0195 (rounded to 3), indicating a major usability problem that requires improvements. Twelve issues were identified on the SIBADIK website: 2 issues with Match Between System and Real World, 1 issue with User Control and Freedom, 2 issues with Consistency and Standards, 1 issue with Error Prevention, 2 issues with Recognition Rather Than Recall, 2 issues with Flexibility and Efficiency of Use, and 2 issues with Aesthetic and Minimalist Design. These identified problems serve as recommendations for improving the SIBADIK user interface.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2025-01-02</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/jaist/article/view/8506</dc:identifier>
	<dc:identifier>10.15294/jaist.v6i2.8506</dc:identifier>
	<dc:source xml:lang="en">Journal of Advances in Information Systems and Technology; Vol. 6 No. 2 (2024): October; 270-286</dc:source>
	<dc:source>2715-999X</dc:source>
	<dc:source>2714-9714</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/jaist/article/view/8506/2285</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2025 Journal of Advances in Information Systems and Technology</dc:rights>
</oai_dc:dc>