Melola Discovery

← Melola Discovery

Akses terbuka Jurnal

Measurement the Quality of ShopeePay E-Wallet Service Features in the Shopee Application Based on User Perspective with the End User Computing Satisfaction Approach

Journal of Advances in Information Systems and Technology · Vol. 7 No. 2 (2026)

DOI
10.15294/jaist.v7i2.12934
ISSN
2715-999X, 2714-9714
Terbit
2026-03-21
Penerbit
Universitas Negeri Semarang
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0/

Abstrak

At present, society is facilitated in carrying out various activities through the development and innovation of technology. One of the conveniences introduced is the process of digital financial transactions. The number of transactions with digital payments in Indonesia, according to the e-conomy SEA 2023 report, is estimated to reach USD 82 billion in 2023 and to reach USD 110 billion in 2025. A popular alternative for non-cash transactions in Indonesia is ShopeePay, a digital wallet service. Surabaya as one of the cities with a significant number of digital wallet users, faces some challenges according to pre-research conducted. Users still encounter certain obstacles. It is important to conduct research to evaluate the quality of ShopeePay based on user satisfaction using a modified EUCS approach with the addition of the price variable. This research is conducted on Generation Z individuals aged 17-28 years in Surabaya City. Based on the EUCS variables accuracy, format, timeliness, ease of use, content, and price, there are 5 variables that have a significant positive influence on user satisfaction, namely accuracy, format, timeliness, ease of use, and content. Meanwhile, the price variable has a significant negative influence on user satisfaction. This study suggests that ShopeePay should maintain its quality and offer affordable prices to users for various transaction activities.

Kata kunci

Jaringan kolaborasi para penulis

40 penulis · 75 tautan kepenulisan bersama · menampilkan 40 yang paling banyak terhubung

Arahkan kursor atau ketuk sebuah nama untuk menyorot rekan penulisnya. Klik dua kali untuk membuka halaman penulis.

  • State University of Semarang
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Riza ArifudinState University of Semarang5
Alamsyah AlamsyahState University of Semarang3
Kholiq BudimanAfiliasi tidak diketahui2
Untsa Zaaidatunni'mahState University of Semarang2
Nuril AsyrofiyyahState University of Semarang2
Dany PradanaState University of Semarang2
Dwijanto DwijantoState University of Semarang2
Amin SuyitnoState University of Semarang2
Amin SuyitnoState University of Semarang2
Budi PrasetiyoState University of Semarang1
Much Aziz MuslimState University of Semarang1
Jumanto JumantoState University of Semarang1
Rofik RofikState University of Semarang1
Anggyi Trisnawan PutraAfiliasi tidak diketahui1
zaenal abidinAfiliasi tidak diketahui1
Yahya Nur IfrizaState University of Semarang1
Tiffany Ovilia Dwi LestariState University of Semarang1
Chairun NisakState University of Semarang1
Kevin Tito HutahaeanState University of Semarang1
Isa AkhlisState University of Semarang1
Taufik Fajar MubaroqAfiliasi tidak diketahui1
Rahmalia NuridaAfiliasi tidak diketahui1
Apriani SolikhatunAfiliasi tidak diketahui1
Safit FirmansyahAfiliasi tidak diketahui1
Anita Ayu SeptiantinaAfiliasi tidak diketahui1
Arief Broto SusiloState University of Semarang1
Tomi Bagus NugrohoState University of Semarang1
Wahyu SyafrizalState University of Semarang1
Oktaria Gina KhoirunnisaState University of Semarang1
Yusuf AffandiState University of Semarang1
Erika Noor DiantiState University of Semarang1
Akbar Lintang AjiState University of Semarang1
Fabian Dominggus Eka BoroState University of Semarang1
Muhammad AfifudinState University of Semarang1
Ahmad Ramadhan AuniState University of Semarang1
Muhammad KharisAfiliasi tidak diketahui1
Fajar Eska PradhanaAfiliasi tidak diketahui1
Ratnaningtyas Widyani PurnamasariAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/jaist/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">Measurement the Quality of ShopeePay E-Wallet Service Features in the Shopee Application Based on User Perspective with the End User Computing Satisfaction Approach</dc:title>
	<dc:creator xml:lang="en">Riandina, Defa</dc:creator>
	<dc:creator xml:lang="en">Sugiharti, Endang</dc:creator>
	<dc:subject xml:lang="en">User Satisfaction</dc:subject>
	<dc:subject xml:lang="en">End User Computing Satisfaction</dc:subject>
	<dc:subject xml:lang="en">ShopeePay</dc:subject>
	<dc:subject xml:lang="en">Features Quality Measurement</dc:subject>
	<dc:subject xml:lang="en">SEM-PLS</dc:subject>
	<dc:description xml:lang="en">



At present, society is facilitated in carrying out various activities through the development and innovation of technology. One of the conveniences introduced is the process of digital financial transactions. The number of transactions with digital payments in Indonesia, according to the e-conomy SEA 2023 report, is estimated to reach USD 82 billion in 2023 and to reach USD 110 billion in 2025. A popular alternative for non-cash transactions in Indonesia is ShopeePay, a digital wallet service. Surabaya as one of the cities with a significant number of digital wallet users, faces some challenges according to pre-research conducted. Users still encounter certain obstacles. It is important to conduct research to evaluate the quality of ShopeePay based on user satisfaction using a modified EUCS approach with the addition of the price variable. This research is conducted on Generation Z individuals aged 17-28 years in Surabaya City. Based on the EUCS variables accuracy, format, timeliness, ease of use, content, and price, there are 5 variables that have a significant positive influence on user satisfaction, namely accuracy, format, timeliness, ease of use, and content. Meanwhile, the price variable has a significant negative influence on user satisfaction. This study suggests that ShopeePay should maintain its quality and offer affordable prices to users for various transaction activities.  



</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2026-03-21</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/jaist/article/view/12934</dc:identifier>
	<dc:identifier>10.15294/jaist.v7i2.12934</dc:identifier>
	<dc:source xml:lang="en">Journal of Advances in Information Systems and Technology; Vol. 7 No. 2 (2025): October; ``183-203</dc:source>
	<dc:source>2715-999X</dc:source>
	<dc:source>2714-9714</dc:source>
	<dc:source>10.15294/jaist.v7i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/jaist/article/view/12934/8820</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Journal of Advances in Information Systems and Technology</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-sa/4.0/</dc:rights>
</oai_dc:dc>