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Evaluation and Design of UI/UX in Purchasing ERP Module for Usability Optimization Using Heuristic Evaluation, User-Centered Design, and System Usability Scale

Journal of Advances in Information Systems and Technology · Vol. 7 No. 2 (2026) · hlm. 204–222

DOI
10.15294/jaist.v7i2.22439
ISSN
2715-999X, 2714-9714
Terbit
2026-03-21
Penerbit
Universitas Negeri Semarang
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0/

Abstrak

Cloud-based enterprise resource planning (ERP) information systems are integrated solutions that are relied on to manage company resources from various parts. One factor that influences ERP's success is the integration of the interface, namely UI/UX. One method used in usability evaluation is heuristic evaluation (HE), user-centered design (UCD) and SUS. Based on the evaluation that has been carried out, there are 74 problem findings from three evaluators. The problems consist of nine problems in the H1 Visibility of System status category, nine problems in the H3 User Control and Freedom category, sixteen problems in the H4 Consistency and Standard category, five problems in the H5 Error prevention category, two problems in the H6 Recognition rather than recall category, seven problems in the H7 Flexibility and Efficiency of Use category, four problems in the H8 Aesthetic and minimalist design category, twenty four problems in the H9 Help user Recognize, Diagnose, and Recover from Error category, and one problem in the H10 Help and Documentation category. In addition, the SUS value obtained was 60, which was in the D grade scale range; the adjective rating was OK and had a Marginal acceptability range. The usability problems found by the evaluators have been optimized to improve usability, so only 15 problems remained after the improvements were made. The results of the second stage SUS score also showed an increase with a score of 81.6, and there was an increase in usability acceptance from the Marginal acceptability range to Acceptable.

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  • State University of Semarang
  • Institut Teknologi Kalimantan
  • Yogyakarta State University
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Rekan penulisOrganisasiArtikel bersama
Endang SugihartiState University of Semarang2
Riza ArifudinState University of Semarang1
Anggyi Trisnawan PutraAfiliasi tidak diketahui1
zaenal abidinAfiliasi tidak diketahui1
Yahya Nur IfrizaState University of Semarang1
Alamsyah AlamsyahInstitut Teknologi Kalimantan1
Yogiana Marta DewiAfiliasi tidak diketahui1
SarminiAfiliasi tidak diketahui1
suprih murdyantaraAfiliasi tidak diketahui1
Nurul ZaatsiyahAfiliasi tidak diketahui1
Ulfatun NiswahAfiliasi tidak diketahui1
Fikry Muhanna Nur FaiziAfiliasi tidak diketahui1
Nafa FajriatiState University of Semarang1
Luthfi Ilham Agus PratamaAfiliasi tidak diketahui1
Muhammad Nurkholis MajidAfiliasi tidak diketahui1
Edward JhonatanAfiliasi tidak diketahui1
Arif SaifunnasrullahAfiliasi tidak diketahui1
Sahda Armandiva UsmanAfiliasi tidak diketahui1
Muhammad Rizki RamadhanAfiliasi tidak diketahui1
Achmat SodikkunAfiliasi tidak diketahui1
Arif WidiyatmokoState University of Semarang1
Wahyu HardyantoAfiliasi tidak diketahui1
Aji PurwinarkoAfiliasi tidak diketahui1
Fitri Arum SasiAfiliasi tidak diketahui1
Heru KuswantoYogyakarta State University1
SupaharAfiliasi tidak diketahui1
Siti WahyuniAfiliasi tidak diketahui1
Pratiwi DwijanantiAfiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/jaist/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Evaluation and Design of UI/UX in Purchasing ERP Module for Usability Optimization Using Heuristic Evaluation, User-Centered Design, and System Usability Scale</dc:title>
	<dc:creator xml:lang="en">Ramadhan, Gilang</dc:creator>
	<dc:creator xml:lang="en">Budiman, Kholiq</dc:creator>
	<dc:subject xml:lang="en">UI/UX </dc:subject>
	<dc:subject xml:lang="en">Heuristic Evaluation </dc:subject>
	<dc:subject xml:lang="en"> System Usability Scale </dc:subject>
	<dc:subject xml:lang="en"> User-Centered Design</dc:subject>
	<dc:subject xml:lang="en">Usability </dc:subject>
	<dc:description xml:lang="en">Cloud-based enterprise resource planning (ERP) information systems are integrated solutions that are relied on to manage company resources from various parts. One factor that influences ERP's success is the integration of the interface, namely UI/UX. One method used in usability evaluation is heuristic evaluation (HE), user-centered design (UCD) and SUS. Based on the evaluation that has been carried out, there are 74 problem findings from three evaluators. The problems consist of nine problems in the H1 Visibility of System status category, nine problems in the H3 User Control and Freedom category, sixteen problems in the H4 Consistency and Standard category, five problems in the H5 Error prevention category, two problems in the H6 Recognition rather than recall category, seven problems in the H7 Flexibility and Efficiency of Use category, four problems in the H8 Aesthetic and minimalist design category, twenty four problems in the H9 Help user Recognize, Diagnose, and Recover from Error category, and one problem in the H10 Help and Documentation category. In addition, the SUS value obtained was 60, which was in the D grade scale range; the adjective rating was OK and had a Marginal acceptability range. The usability problems found by the evaluators have been optimized to improve usability, so only 15 problems remained after the improvements were made. The results of the second stage SUS score also showed an increase with a score of 81.6, and there was an increase in usability acceptance from the Marginal acceptability range to Acceptable.</dc:description>
	<dc:publisher xml:lang="en">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2026-03-21</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/jaist/article/view/22439</dc:identifier>
	<dc:identifier>10.15294/jaist.v7i2.22439</dc:identifier>
	<dc:source xml:lang="en">Journal of Advances in Information Systems and Technology; Vol. 7 No. 2 (2025): October; 204-222</dc:source>
	<dc:source>2715-999X</dc:source>
	<dc:source>2714-9714</dc:source>
	<dc:source>10.15294/jaist.v7i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/jaist/article/view/22439/8842</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Journal of Advances in Information Systems and Technology</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-sa/4.0/</dc:rights>
</oai_dc:dc>