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The Role of the Kyai in Shaping Community Preferences: Mediating the Impact of Service Quality and Teacher Commitment

Jurnal Pendidikan Islam · Vol. 11 No. 2 (2025) · hlm. 344–361

DOI
10.15575/jpi.v11i2.44827
ISSN
2460-8149, 2355-4339
Terbit
2025-12-01
Penerbit
The Faculty of Tarbiyah and Teacher Training associated with PSPII
Bahasa
eng

Abstrak

Islamic boarding schools in Indonesia are growing rapidly, yet many still struggle to maintain competitiveness and community trust. This study examines the influence of service quality and work commitment on preferences in choosing pesantren, with patronage figures (kyai) as mediating variables. Using a quantitative explanatory causal design, data were collected from 380 respondents, consisting of students and guardians at Nurul Jadid Islamic Boarding School, East Java. The data were analyzed with Partial Least Squares–Structural Equation Modeling. The results reveal that service quality significantly affects both patronage figures (β = 0.502, p < 0.001) and preferences (β = 0.243, p < 0.01), whereas work commitment significantly influences patronage figures (β = 0.354, p < 0.001) but has no direct effect on preferences (β = 0.096, p = 0.212). Patronage figures have the strongest impact on preferences (β = 0.539, p < 0.001) and mediate the effects of both service quality (β = 0.475, p < 0.001) and work commitment (β = 0.233, p < 0.001). These findings confirm that technical factors such as service quality and teacher commitment shape community preferences only when reinforced by the authority and legitimacy of kyai leadership. The study advances the SERVQUAL and Social Exchange frameworks in faith-based education and suggests that pesantren should integrate service improvements with stronger leadership visibility to sustain community loyalty and institutional competitiveness. The research implies that to effectively increase community preference for Islamic boarding school institutions (pesantren), institutions must not only focus on tangible improvements in service quality but also strategically emphasize the selection and visibility of a respected patronage figure (kyai) who possesses strong legitimacy in the eyes of the community.

Kata kunci

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40 penulis · 78 tautan kepenulisan bersama · 39 lintas organisasi · menampilkan 40 yang paling banyak terhubung

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  • Universitas Nurul Jadid
  • Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda
  • Syarif Hidayatullah State Islamic University Jakarta
  • Pakuan University
  • Universitas Gadjah Mada
  • Al-Hikmah University
  • Universitas Bakti Tunas Husada
  • Organisasi lain
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Achmad FawaidUniversitas Gadjah Mada2
Abu Yazid AlbustomiUniversitas Nurul Jadid1
Annisa Tri Ananda DewiUniversitas Nurul Jadid1
Moses Adeleke AdeoyeAl-Hikmah University1
M. Fuad BadruddinUniversitas Bakti Tunas Husada1
Imbrotus SolehahUniversitas Nurul Jadid1
Jejen MusfahSyarif Hidayatullah State Islamic University Jakarta1
Sita RatnaningsihSyarif Hidayatullah State Islamic University Jakarta1
Fachri AldinNational Formosa University1
Lina NovitaPakuan University1
Rohimah RohimahAfiliasi tidak diketahui1
Elly SukmanasaPakuan University1
Syafiqah AdhimahUniversitas Nurul Jadid1
Siti MaryamMalikussaleh University1
Fathor RoziUniversitas Nurul Jadid1
Chusnul MualiUniversitas Nurul Jadid1
Abd Hamid WahidUniversitas Nurul Jadid1
Muhammad Wahyu FajryUniversitas Nurul Jadid1
Robiatul AwwaliyahUniversitas Nurul Jadid1
Mahmudah MahmudahUniversitas Nurul Jadid1
Intania IntaniaUniversitas Nurul Jadid1
Adi WibowoInstitut Agama Islam An-Nawawi Purworejo1
Heny MulyaniSunan Gunung Djati State Islamic University Bandung1
Rofikatul MaulaUniversitas Nurul Jadid1
Sofiyatul HasanahUniversitas Nurul Jadid1
Syafiqiyah AdhimiyUniversitas Nurul Jadid1
Hendi SugiantoInstitut Agama Islam Negeri Ternate1
Ayuningtias YarunAfiliasi tidak diketahui1
Masrum MasrumSTKIP Kusuma Negara1
Jasmin HarisUniversitas KH Abdul Chalim1
Fathorrozi FathorroziUniversitas Nurul Jadid1
Sarofa IndriantiUniversitas Nurul Jadid1
Imam BukhoriUniversitas Halu Oleo1
Fatimatus ZahroUniversitas Nurul Jadid1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.uinsgd.ac.id/index.php/jpi/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">The Role of the Kyai in Shaping Community Preferences: Mediating the Impact of Service Quality and Teacher Commitment</dc:title>
	<dc:creator>Baharun, Hasan</dc:creator>
	<dc:creator>Sabran, Sabran</dc:creator>
	<dc:creator>Ilyasin, Mukhamad</dc:creator>
	<dc:creator>Duraesa, M. Abzar</dc:creator>
	<dc:creator>Thohir , Putri Fahmadia Dinda Maulida</dc:creator>
	<dc:creator>Zaini, Abdul Wahid</dc:creator>
	<dc:subject xml:lang="en-US">Patronage Figures</dc:subject>
	<dc:subject xml:lang="en-US">Parental preference</dc:subject>
	<dc:subject xml:lang="en-US">Pesantren, Service Quality</dc:subject>
	<dc:subject xml:lang="en-US">Work Commitment</dc:subject>
	<dc:description xml:lang="en-US">Islamic boarding schools in Indonesia are growing rapidly, yet many still struggle to maintain competitiveness and community trust. This study examines the influence of service quality and work commitment on preferences in choosing pesantren, with patronage figures (kyai) as mediating variables. Using a quantitative explanatory causal design, data were collected from 380 respondents, consisting of students and guardians at Nurul Jadid Islamic Boarding School, East Java. The data were analyzed with Partial Least Squares–Structural Equation Modeling. The results reveal that service quality significantly affects both patronage figures (β = 0.502, p &amp;lt; 0.001) and preferences (β = 0.243, p &amp;lt; 0.01), whereas work commitment significantly influences patronage figures (β = 0.354, p &amp;lt; 0.001) but has no direct effect on preferences (β = 0.096, p = 0.212). Patronage figures have the strongest impact on preferences (β = 0.539, p &amp;lt; 0.001) and mediate the effects of both service quality (β = 0.475, p &amp;lt; 0.001) and work commitment (β = 0.233, p &amp;lt; 0.001). These findings confirm that technical factors such as service quality and teacher commitment shape community preferences only when reinforced by the authority and legitimacy of kyai leadership. The study advances the SERVQUAL and Social Exchange frameworks in faith-based education and suggests that pesantren should integrate service improvements with stronger leadership visibility to sustain community loyalty and institutional competitiveness. The research implies that to effectively increase community preference for Islamic boarding school institutions (pesantren), institutions must not only focus on tangible improvements in service quality but also strategically emphasize the selection and visibility of a respected patronage figure (kyai) who possesses strong legitimacy in the eyes of the community.</dc:description>
	<dc:publisher xml:lang="en-US">The Faculty of Tarbiyah and Teacher Training associated with PSPII</dc:publisher>
	<dc:date>2025-12-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.uinsgd.ac.id/index.php/jpi/article/view/44827</dc:identifier>
	<dc:identifier>10.15575/jpi.v11i2.44827</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Pendidikan Islam; Vol. 11 No. 2 (2025): Jurnal Pendidikan Islam; 344-361</dc:source>
	<dc:source xml:lang="id-ID">Jurnal Pendidikan Islam; Vol 11 No 2 (2025): Jurnal Pendidikan Islam; 344-361</dc:source>
	<dc:source>2460-8149</dc:source>
	<dc:source>2355-4339</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.uinsgd.ac.id/index.php/jpi/article/view/44827/15616</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2025 Jurnal Pendidikan Islam</dc:rights>
</oai_dc:dc>