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The Effect of Transaction Experience Using Digital Wallets on User Satisfaction in Millennial Generation

APTISI Transactions on Management (ATM) · Vol. 5 No. 2 (2021) · hlm. 161–168

DOI
10.33050/atm.v5i2.1593
ISSN
2622-6804, 2622-6812
Terbit
2021-04-21
Penerbit
Pandawan
Bahasa
en
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

The purpose of this study to determine the effect after transaction failure and after failure recovery on the transaction experience, the effect after transaction failure and recovery from transaction failure using digital wallets on user satisfaction, especially in the millennial generation. The population of this study is all digital wallet users in the DKI Jakarta province with a total sample of 94 digital wallet users. The sampling method uses purposive sampling with the criteria of digital wallet users who have made transactions for at least 1 year, this is intended so that these respondents already have transaction experience and are at least 17 years old. Meanwhile, the data processing used Structural Equation Modeling analysis software Lisrel. The results showed: (1) Transaction failure affects the transaction experience of digital wallet users; (2) Transaction failure recovery will affect the transaction experience of digital wallet users; (3) Transaction experience affects the satisfaction of digital wallet users; (4) Transaction failure has no effect on digital wallet user satisfaction; (5) Transaction failure recovery affects the satisfaction of digital wallet users. The novelty of this research is transaction failure has no effect on digital wallet user satisfaction. In addition, the benefits that are felt are far greater than the failures that are experienced, especially when recovery from failure is carried out quickly and precisely.

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  • Health Information Management
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  • Organisasi berbeda
  • Organisasi sama
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Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Tessa HandraAfiliasi tidak diketahui2
Erlina Puspitaloka MahadewiAfiliasi tidak diketahui2
Ramiro Santiago IkhsanAfiliasi tidak diketahui2
Muhammad Rehan AnwarAfiliasi tidak diketahui1
Suhandi SuhandiAfiliasi tidak diketahui1
Bayu Laksma PradanaAfiliasi tidak diketahui1
Gautam KhannaAfiliasi tidak diketahui1
Agung RizkyAfiliasi tidak diketahui1
Ihsan Nuril HikamAfiliasi tidak diketahui1
Muhammad Farhan KamilAfiliasi tidak diketahui1
Cicilia S. BangunAfiliasi tidak diketahui1
Arop Ria S. PanjaitanAfiliasi tidak diketahui1
Sulthan Taqi SampoernaAfiliasi tidak diketahui1
Mohammad AnnasAfiliasi tidak diketahui1
Untung RahardjaAfiliasi tidak diketahui1
Nanda SeptianiAfiliasi tidak diketahui1
Rahul BhandariAfiliasi tidak diketahui1
Andyani SukmasariAfiliasi tidak diketahui1
Fachmi TamzilHealth Information Management1
Ulfania Eka ErlindaAfiliasi tidak diketahui1
. HusinAfiliasi tidak diketahui1
Toni SuharaAfiliasi tidak diketahui1
Cicilia S BangunAfiliasi tidak diketahui1
Ridhuan AhsanitaqwimAfiliasi tidak diketahui1
Sirje NurmAfiliasi tidak diketahui1
SuhandiAfiliasi tidak diketahui1
Riya WidayantiAfiliasi tidak diketahui1
Eko Sigit PramuditoAfiliasi tidak diketahui1
Kamal Arif Al-FarouqiAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://ijc.ilearning.co/ATM/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">The Effect of Transaction Experience Using Digital Wallets on User Satisfaction in Millennial Generation</dc:title>
	<dc:creator xml:lang="en">Purnama, Suryari</dc:creator>
	<dc:creator xml:lang="en">Bangun, Cicilia Sriliasta</dc:creator>
	<dc:creator xml:lang="en">A. Faaroek, Safiani</dc:creator>
	<dc:subject xml:lang="en">Service failure</dc:subject>
	<dc:subject xml:lang="en">Online Transaction Experience</dc:subject>
	<dc:subject xml:lang="en">Service Restoration</dc:subject>
	<dc:subject xml:lang="en">Satisfaction</dc:subject>
	<dc:description xml:lang="en">The purpose of this study to determine the effect after transaction failure and after failure recovery on the transaction experience, the effect after transaction failure and recovery from transaction failure using digital wallets on user satisfaction, especially in the millennial generation. The population of this study is all digital wallet users in the DKI Jakarta province with a total sample of 94 digital wallet users. The sampling method uses purposive sampling with the criteria of digital wallet users who have made transactions for at least 1 year, this is intended so that these respondents already have transaction experience and are at least 17 years old. Meanwhile, the data processing used Structural Equation Modeling analysis software Lisrel. The results showed: (1) Transaction failure affects the transaction experience of digital wallet users; (2) Transaction failure recovery will affect the transaction experience of digital wallet users; (3) Transaction experience affects the satisfaction of digital wallet users; (4) Transaction failure has no effect on digital wallet user satisfaction; (5) Transaction failure recovery affects the satisfaction of digital wallet users. The novelty of this research is transaction failure has no effect on digital wallet user satisfaction. In addition, the benefits that are felt are far greater than the failures that are experienced, especially when recovery from failure is carried out quickly and precisely.</dc:description>
	<dc:publisher xml:lang="en">Pandawan</dc:publisher>
	<dc:date>2021-04-21</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ijc.ilearning.co/ATM/article/view/1593</dc:identifier>
	<dc:identifier>10.33050/atm.v5i2.1593</dc:identifier>
	<dc:source xml:lang="en">APTISI Transactions on Management (ATM); Vol. 5 No. 2 (2021): July; 161 - 168</dc:source>
	<dc:source xml:lang="id">APTISI Transactions on Management (ATM); Vol 5 No 2 (2021): July; 161 - 168</dc:source>
	<dc:source>2622-6804</dc:source>
	<dc:source>2622-6812</dc:source>
	<dc:source>10.33050/atm.v5i2</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://ijc.ilearning.co/ATM/article/view/1593/410</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2021 Suryari Purnama, Cicilia Sriliasta Bangun, Safiani A. Faaroek (Author)</dc:rights>
	<dc:rights xml:lang="en">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>