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Analysis of the Effect of Quality, Service Price and Satisfaction on Patients and Their Impact on Visits to Exclusive Dental Clinics in South Jakarta

APTISI Transactions on Management (ATM) · Vol. 7 No. 1 (2022) · hlm. 9–15

DOI
10.33050/atm.v7i1.1747
ISSN
2622-6804, 2622-6812
Terbit
2022-01-05
Penerbit
Pandawan
Bahasa
en
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

The low rate of repeat visits in exclusive dental clinics is an interesting problem to study. From the available data, as well as interviews with several owners of exclusive dental clinics in cities of Jakarta, Surabaya, Samarinda and Banjarmasin in Indonesia as well as from the initial observations at exclusive dental clinics in South Jakarta, we found that the rate of repeat visits for existing patients was much lower than for new patients. From previous studies, it was also found that patient visits to the dental clinic were very low. This was influenced by the low level of patient satisfaction with the dental clinic. Their article mentions that retaining existing patients who make repeat visits at health clinics is about five times more profitable than serving new patients. This study aims to determine the effect of quality, service price and patient satisfaction on patient loyalty which influences patients to make repeat visits to exclusive dental clinics in South Jakarta, Indonesia. The subjects of this study were patients who had made at least two visits to the same exclusive dental clinics in South Jakarta, as well as patients who had previously visited other exclusive dental clinics. In this study, the approach used is a quantitative approach, and the type of data used in this study uses quantitative data in the form of questionnaire tabulations and qualitative data in the form of the research object general observations. We collect primary data through respondents' answers to questionnaires and secondary data sources through information on the population of DKI Jakarta Selatan and the characteristics of the middle-upper economic community.

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  • Universitas Raharja
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Alfiah KhoirunisaUniversitas Raharja3
Untung RahardjaAfiliasi tidak diketahui2
Adam FaturahmanAfiliasi tidak diketahui2
Ankur Singh BistAfiliasi tidak diketahui2
Bhupesh RawatAfiliasi tidak diketahui2
Nur Ihsan PermadiAfiliasi tidak diketahui2
Alexander WilliamsAfiliasi tidak diketahui1
Sella AvionitaAfiliasi tidak diketahui1
Indra WijayaAfiliasi tidak diketahui1
Rosa LesmanaAfiliasi tidak diketahui1
Harry AgustianAfiliasi tidak diketahui1
Sipah AudiahAfiliasi tidak diketahui1
Suwarno SuwarnoInstitut Teknologi Medan1
Hardi MulyonoAfiliasi tidak diketahui1
Irma IdayatiAfiliasi tidak diketahui1
Dewi ParamitaAfiliasi tidak diketahui1
Felix SutisnaAfiliasi tidak diketahui1
Tiurida Lily AnitaAfiliasi tidak diketahui1
Thomas Sumarsan GohAfiliasi tidak diketahui1
Ahmed KhanAfiliasi tidak diketahui1
Ninda LutfianiUniversitas Raharja1
ChoiriyahAfiliasi tidak diketahui1
Muhammad Rehan AnwarAfiliasi tidak diketahui1
Irsa Rizkita AdianitaAfiliasi tidak diketahui1
Iskandar Mustofa NasutionAfiliasi tidak diketahui1
B.P. Kusumo BintaroAfiliasi tidak diketahui1
Christien Setiya KesumawatiAfiliasi tidak diketahui1
Muhamad ZahruddinAfiliasi tidak diketahui1
Sudaryono SudaryonoAfiliasi tidak diketahui1
Qurotul AiniUniversitas Raharja1
Farida AgustinAfiliasi tidak diketahui1
Oryz Agnu Dian WulandariAfiliasi tidak diketahui1
yusuf febriansyahAfiliasi tidak diketahui1
Ruli SupriatiAfiliasi tidak diketahui1
Po Abbas SunaryaAfiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) https://ijc.ilearning.co/ATM/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Analysis of the Effect of Quality, Service Price and Satisfaction on Patients and Their Impact on Visits to Exclusive Dental Clinics in South Jakarta</dc:title>
	<dc:creator xml:lang="en">Pamungkas, Aji Gempur</dc:creator>
	<dc:creator xml:lang="en">Suharko, Arief</dc:creator>
	<dc:creator xml:lang="en">Apriani, Desy</dc:creator>
	<dc:creator xml:lang="en">Jawahir</dc:creator>
	<dc:creator xml:lang="en">Nabila, Efa Ayu</dc:creator>
	<dc:subject xml:lang="en">Exclusive Dental Clinic</dc:subject>
	<dc:subject xml:lang="en">Service Quality</dc:subject>
	<dc:subject xml:lang="en">Service Price</dc:subject>
	<dc:subject xml:lang="en">Patient Satisfaction</dc:subject>
	<dc:subject xml:lang="en">Patient Loyalty</dc:subject>
	<dc:description xml:lang="en">The low rate of repeat visits in exclusive dental clinics is an interesting problem to study. From the available data, as well as interviews with several owners of exclusive dental clinics in cities of Jakarta, Surabaya, Samarinda and Banjarmasin in Indonesia as well as from the initial observations at exclusive dental clinics in South Jakarta, we found that the rate of repeat visits for existing patients was much lower than for new patients. From previous studies, it was also found that patient visits to the dental clinic were very low. This was influenced by the low level of patient satisfaction with the dental clinic. Their article mentions that retaining existing patients who make repeat visits at health clinics is about five times more profitable than serving new patients. This study aims to determine the effect of quality, service price and patient satisfaction on patient loyalty which influences patients to make repeat visits to exclusive dental clinics in South Jakarta, Indonesia. The subjects of this study were patients who had made at least two visits to the same exclusive dental clinics in South Jakarta, as well as patients who had previously visited other exclusive dental clinics. In this study, the approach used is a quantitative approach, and the type of data used in this study uses quantitative data in the form of questionnaire tabulations and qualitative data in the form of the research object general observations. We collect primary data through respondents' answers to questionnaires and secondary data sources through information on the population of DKI Jakarta Selatan and the characteristics of the middle-upper economic community.</dc:description>
	<dc:publisher xml:lang="en">Pandawan</dc:publisher>
	<dc:date>2022-01-05</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ijc.ilearning.co/ATM/article/view/1747</dc:identifier>
	<dc:identifier>10.33050/atm.v7i1.1747</dc:identifier>
	<dc:source xml:lang="en">APTISI Transactions on Management (ATM); Vol. 7 No. 1 (2023): January; 9-15</dc:source>
	<dc:source xml:lang="id">APTISI Transactions on Management (ATM); Vol 7 No 1 (2023): January; 9-15</dc:source>
	<dc:source>2622-6804</dc:source>
	<dc:source>2622-6812</dc:source>
	<dc:source>10.33050/atm.v7i1</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://ijc.ilearning.co/ATM/article/view/1747/575</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2023 Aji Gempur Pamungkas, Arief Suharko, Desy Apriani, Jawahir, Efa Ayu Nabila (Author)</dc:rights>
	<dc:rights xml:lang="en">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>