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The Effect of Service Quality, Trust Members on Member Loyalty through Member Satisfaction

Journal of Economic Education · Vol. 8 No. 2 (2019) · hlm. 141–151

DOI
10.15294/jeec.v8i2.33219
ISSN
2301-7341
Terbit
2019-08-20
Penerbit
Universitas Negeri Semarang
Bahasa
eng

Abstrak

This study aims to analyze and describe the effect of service quality, member trust on member loyalty through member satisfaction. The research approach used a quantitative method with path analysis which was processed using SPSS. The subjects of the research were all members of the KSP CU Pangudi Luhur Kasih. The research samples were 96 respondents, with cluster sampling techniques. The results showed (1) there was not a positive relationship between service quality variables on member loyalty, (2) there was a positive relationship between member trust variables on member loyalty, (3) there was a positive relationship between member satisfaction variables on member loyalty, (4) there was not a positive relationship between service quality variables on member satisfaction, (5) there was a positive relationship between member trust variables on member satisfaction, (6) there was not a relationship between service quality variables on member loyalty through member satisfaction, (7) there was a positive relationship between variables member trust on member loyalty through member satisfaction.

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  • Universitas Media Nusantara Citra
  • State University of Semarang
  • Politeknik Negeri Jember
  • Universitas Negeri Surabaya
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
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Rekan penulisOrganisasiArtikel bersama
Fakhruddin FakhruddinAfiliasi tidak diketahui5
Widiyanto WidiyantoAfiliasi tidak diketahui4
Nina OktarinaAfiliasi tidak diketahui3
Achmad SlametAfiliasi tidak diketahui3
Rusdarti RusdartiAfiliasi tidak diketahui3
Agus WahyudinAfiliasi tidak diketahui3
Wijang SakitriAfiliasi tidak diketahui2
Joko WidodoAfiliasi tidak diketahui2
Moh TaoefikAfiliasi tidak diketahui2
Titi PrihatinAfiliasi tidak diketahui2
Heri YantoAfiliasi tidak diketahui2
Lola Kurnia PitalokaAfiliasi tidak diketahui2
Muhsin MuhsinAfiliasi tidak diketahui2
Arief YuliantoUniversitas Media Nusantara Citra2
Sucihatiningsih Dian Wisika PrajantiState University of Semarang2
Afifah Nur AmaliahAfiliasi tidak diketahui1
Jarot Tri Bowo SantosoAfiliasi tidak diketahui1
Arum Roudlotul JannahAfiliasi tidak diketahui1
Indah Tri LestariAfiliasi tidak diketahui1
Choirul HudaPoliteknik Negeri Jember1
Sucihatiningsih Dian Wisika PrajantiAfiliasi tidak diketahui1
Yuan Fence IralaAfiliasi tidak diketahui1
Ilham GhozaliAfiliasi tidak diketahui1
Yasnanto YasnantoAfiliasi tidak diketahui1
Muhammad KhafidcAfiliasi tidak diketahui1
Berti SagendraAfiliasi tidak diketahui1
Totok SumaryantoAfiliasi tidak diketahui1
Sri Lestari BinediktaAfiliasi tidak diketahui1
Narsim NarsimAfiliasi tidak diketahui1
Dwi HartantoAfiliasi tidak diketahui1
Hartomo HartomoAfiliasi tidak diketahui1
Fiki PorniadiAfiliasi tidak diketahui1
Yuliani YulianiUniversitas Negeri Surabaya1
Muh Afrizal SetiawanAfiliasi tidak diketahui1
Yuli UtantoAfiliasi tidak diketahui1
Pujianti PujiantiAfiliasi tidak diketahui1
Amriati AmriatiAfiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/sju/index.php/jeec/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 6 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">The Effect of Service Quality, Trust Members on Member Loyalty through Member Satisfaction</dc:title>
	<dc:creator>Septi Novianingsih, Veronika</dc:creator>
	<dc:creator>Kardoyo, Kardoyo</dc:creator>
	<dc:creator>Thomas, Partono</dc:creator>
	<dc:description xml:lang="en-US">This study aims to analyze and describe the effect of service quality, member trust on member loyalty through member satisfaction. The research approach used a quantitative method with path analysis which was processed using SPSS. The subjects of the research were all members of the KSP CU Pangudi Luhur Kasih. The research samples were 96 respondents, with cluster sampling techniques. The results showed (1) there was not a positive relationship between service quality variables on member loyalty, (2) there was a positive relationship between member trust variables on member loyalty, (3) there was a positive relationship between member satisfaction variables on member loyalty, (4) there was not a positive relationship between service quality variables on member satisfaction, (5) there was a positive relationship between member trust variables on member satisfaction, (6) there was not a relationship between service quality variables on member loyalty through member satisfaction, (7) there was a positive relationship between variables member trust on member loyalty through member satisfaction.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Negeri Semarang</dc:publisher>
	<dc:date>2019-08-20</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/sju/jeec/article/view/33219</dc:identifier>
	<dc:identifier>10.15294/jeec.v8i2.33219</dc:identifier>
	<dc:source xml:lang="en-US">Journal of Economic Education; Vol 8 No 2 (2019): December 2019; 141 - 151</dc:source>
	<dc:source>2301-7341</dc:source>
	<dc:source>10.15294/jeec.v8i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/sju/jeec/article/view/33219/14014</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2019 Journal of Economic Education</dc:rights>
</oai_dc:dc>