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Legal Reform the Meaning of Final and Binding Decisions of the Consumer Dispute Resolution Agency (Review of the Consumer Protection Act and Supreme Court Cassation Decision)

Journal of Law and Legal Reform · Vol. 5 No. 2 (2024) · hlm. 655–680

DOI
10.15294/jllr.v5i2.2508
ISSN
2715-0968, 2715-0941
Terbit
2024-04-30
Penerbit
Faculty of Law, Universitas Negeri Semarang, Indonesia
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-nc-sa/4.0

Abstrak

Consumer disputes in Indonesia can be resolved outside the court system through the Consumer Dispute Settlement Agency (BPSK), which issues decisions considered final and binding. Despite this, the legal framework permits objections to these decisions at the District Court, and further appeals to the Supreme Court, leading to considerable legal uncertainty. This research seeks to clarify the true nature of final and binding as applied to BPSK decisions under Article 54(3) of Law 8/1999. Utilizing a normative juridical approach with both statute and case law analysis, the study highlights a critical inconsistency: the finality of BPSK decisions does not align with the finality of Constitutional Court decisions. While regulations such as Kepmen 350/2001 and Perma 1/2006 were introduced to address these issues, BPSK still encounters practical difficulties in implementing Law 8/1999 effectively. The urgency of this research is underscored by the ongoing legal ambiguity surrounding BPSK decisions, which undermines public confidence and the effectiveness of the dispute resolution process. The findings reveal that despite regulatory attempts, the current legal framework fails to provide the necessary clarity and consistency. To address these challenges and enhance legal certainty for the public, this study advocates for a revision of the Consumer Protection Act (UUPK). Such a revision would ensure a more coherent and reliable framework for final and binding decisions by BPSK, thereby improving the overall efficacy of consumer dispute resolution in Indonesia.

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  • University of Brawijaya
  • National University of Malaysia
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Rekan penulisOrganisasiArtikel bersama
Iwan PermadiUniversity of Brawijaya2
Md Yazid AhmadNational University of Malaysia2
Herlindah HerlindahUniversity of Brawijaya2

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/journals/jllr/oai, pertama di-harvest 6 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Legal Reform the Meaning of Final and Binding Decisions of the Consumer Dispute Resolution Agency (Review of the Consumer Protection Act and Supreme Court Cassation Decision)</dc:title>
	<dc:creator xml:lang="en">Rehman, Nayila </dc:creator>
	<dc:creator xml:lang="en">Masykur, M. Hamidi</dc:creator>
	<dc:creator xml:lang="en">Wicaksono, Setiawan</dc:creator>
	<dc:subject xml:lang="en">BPSK</dc:subject>
	<dc:subject xml:lang="en">BPSK decision</dc:subject>
	<dc:subject xml:lang="en">final and binding</dc:subject>
	<dc:subject xml:lang="en">Consumer Dispute Resolution Agency</dc:subject>
	<dc:description xml:lang="en">Consumer disputes in Indonesia can be resolved outside the court system through the Consumer Dispute Settlement Agency (BPSK), which issues decisions considered final and binding. Despite this, the legal framework permits objections to these decisions at the District Court, and further appeals to the Supreme Court, leading to considerable legal uncertainty. This research seeks to clarify the true nature of final and binding as applied to BPSK decisions under Article 54(3) of Law 8/1999. Utilizing a normative juridical approach with both statute and case law analysis, the study highlights a critical inconsistency: the finality of BPSK decisions does not align with the finality of Constitutional Court decisions. While regulations such as Kepmen 350/2001 and Perma 1/2006 were introduced to address these issues, BPSK still encounters practical difficulties in implementing Law 8/1999 effectively. The urgency of this research is underscored by the ongoing legal ambiguity surrounding BPSK decisions, which undermines public confidence and the effectiveness of the dispute resolution process. The findings reveal that despite regulatory attempts, the current legal framework fails to provide the necessary clarity and consistency. To address these challenges and enhance legal certainty for the public, this study advocates for a revision of the Consumer Protection Act (UUPK). Such a revision would ensure a more coherent and reliable framework for final and binding decisions by BPSK, thereby improving the overall efficacy of consumer dispute resolution in Indonesia.
 </dc:description>
	<dc:publisher xml:lang="en">Faculty of Law, Universitas Negeri Semarang, Indonesia</dc:publisher>
	<dc:date>2024-04-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.unnes.ac.id/journals/jllr/article/view/2508</dc:identifier>
	<dc:identifier>10.15294/jllr.v5i2.2508</dc:identifier>
	<dc:source xml:lang="en">Journal of Law and Legal Reform; Vol. 5 No. 2 (2024): Justice and Law Reform in Various Perspectives; 655-680</dc:source>
	<dc:source>2715-0968</dc:source>
	<dc:source>2715-0941</dc:source>
	<dc:source>10.15294/jllr.vol5i2.%a</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.unnes.ac.id/journals/jllr/article/view/2508/1190</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2024 Nayila  Rehman, M. Hamidi Masykur, Setiawan Wicaksono (Author)</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-nc-sa/4.0</dc:rights>
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